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Sunshine Village Ski & Snowboard Resort
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Entry level
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Entry level
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Hotel Room Attendant - Summer 2026 (Immediate Start)
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Entry level
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Hotel Houseperson - Summer 2026 (Immediate Start)
Banff, Alberta, Canada · On-site
Entry level
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Why join us? We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests&r…
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$21/hr
Full-time
Medical insurance, Vision insurance, Dental insurance, Mental health support, Orthodontics, Fertility drugs
Posted 15h ago
~40 hrs/week
Responsibilities
The Bellperson is responsible for greeting guests, assisting with luggage, and providing information about resort amenities and local experiences. They also support operational tasks such as valet parking, shuttle transfers, and maintaining the cleanliness of public areas.
Requirements
Candidates should have previous hospitality or guest service experience and a warm, professional demeanor. A valid Alberta Class 5 driver’s license is required, with a willingness to obtain a Class 4 license.
Full job description
Company Description
At Rimrock Banff, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our people live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.
This role is about more than moving luggage, it’s about creating trust, reassurance, and ease from the moment our guests arrive. As a Bellperson, you are the first impression and a steady presence throughout their journey. With a natural service orientation, attention to detail, and calm professionalism, you ensure that every guest interaction is smooth, thoughtful, and memorable.
Start Date: August 2026
What You'll De Doing
Guest Connection
Warmly greet and farewell guests, assisting with luggage, transportation, and parking.
Escort guests to rooms, introducing resort amenities and services with confidence and clarity.
Provide accurate information and thoughtful recommendations on local wellness, culture, and adventure experiences.
Respond promptly to guest requests, ensuring their comfort and convenience at every stage.
Operational Excellence
Safely handle guest luggage, packages, and special belongings with care and discretion.
Support guest services including valet parking, ski/gear storage, shuttle transfers, and amenities.
Safely operate hotel vehicles, from luxury cars to 20-passenger shuttles.
Maintain an orderly, polished atmosphere in lobby and public areas.
Adhere to all Rimrock safety, security, and service protocols with precision and consistency.
Team & Culture
Collaborate with Front Office and Concierge to deliver seamless guest journeys.
Work steadily and reliably in both predictable and peak periods.
Embody Rimrock values of connection, growth, and authenticity in every interaction.
Qualifications
What You Bring
Previous hospitality or guest service experience, ideally in a luxury environment.
Naturally warm, polished, and professional demeanor.
High attention to detail with a consistent, conscientious approach to tasks.
Ability to remain calm and reliable in all conditions, including busy arrivals, departures, and mountain weather.
Alberta Class 5 driver’s license; willingness to obtain Alberta Class 4 license.
Bonus If You Bring
Knowledge of Banff National Park, its culture, and adventure offerings.
Previous experience operating passenger shuttles or luxury vehicles.
A background in ski or outdoor gear services.
Who You Are
You are reliable, professional, and service-focused. Guests can count on you to create a positive first impression and provide consistent support throughout their stay. You work best in structured environments where accuracy and attention to detail are important, and you take pride in completing tasks correctly the first time.
Calm under pressure and cooperative with your team, you follow established procedures to ensure every guest interaction is smooth, respectful, and polished. Dependable and conscientious, you understand that consistency and care are the foundation of luxury service.
Craft with precision. Elevate with passion. Stay moved.
Physical Demands
Continuous standing and walking for long periods of time.
Frequent lifting and carrying up to 50lbs / 23kg.
Pushing and pulling luggage carts and guest items.
Bending, reaching, and handling of guest belongings.
Ability to work both indoors and outdoors in varying weather conditions.
Visa Requirements: Must be legally authorized to work in Canada.
Additional Information
Job Perks & Benefits:
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.
One complimentary buffet meal per shift in our staff cafeteria.
Subsidized shared Staff Accommodation for full-time status (subject to availability).
Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a team member at www.rimrockcareers.com.
We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at [email protected], and we’ll work with you to ensure your needs are met.
At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.
Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.
Whether you're on shift or in staff housing, we want every person to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.
Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.
Together, we build a workplace where belonging isn’t just possible, it’s expected.
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
How many Customer Service & Support jobs are open in Banff, Canada right now?
There are currently 170 open customer service & support positions in Banff, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Banff, Canada?
Companies currently hiring include Accor, Sunshine Village Ski & Snowboard Resort, Banff Hospitality Collective, Pursuit, Pursuit Collection, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Banff, Canada?
Yes — 1 of the 170 open customer service & support positions offer remote or hybrid work (0 remote, 1 hybrid).
How do I apply for Customer Service & Support jobs in Banff, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.