Company Description At Rimrock Banff, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our people live and work in one of the most inspiring places o…
Company Description At Rimrock Banff, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our people live and work in one of the most inspiring places o…
At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed…
Casual Program Services Worker Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential. We acknowledge, with deep respec…
Skills: Customer Service, Event Set-up, Time Management, Teamwork, Physical Stamina
This job does not come with staff accommodation! HI Banff Alpine Centre Banff is a world-class destination, it’s on every backpacker’s bucket list, both for the unspoiled wilderness and outdoor opportunities …
Skills: Housekeeping, Cleaning, Laundry, Attention to detail, Customer service
Company Description Who We Are: Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure …
We’re seeking Hosts to join us at Three Bears! A craft brewery in a National Park, in a restaurant, in a forest. Complete with a stargazing retractable roof, beer garden & 25-foot pine tree, our restaurant will make you …
Skills: Communication Skills, Attention To Detail, Initiative, Teamwork, Guest Greeting
Expo/Food Runner - Three Bears Brewery & Restaurant
Banff, Alberta, Canada · On-site
Entry level
We’re seeking Expo/Food Runners to join us at Three Bears! A craft brewery in a National Park, in a restaurant, in a forest. Complete with a stargazing retractable roof, beer garden & 25-foot pine tree, our restaurant wi…
Skills: Communication Skills, Teamwork, Attention To Detail, Initiative, Time Management
Sunshine Village Ski & Snowboard Resort
Dispatcher - 2026/27
Banff, Alberta, Canada · On-site
Entry level
Why join us? We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests&r…
Skills: Communication, Radio operation, Data entry, Microsoft Office, Customer service
Who We Are: Kontoor Brands is a portfolio of three of the world’s most iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®. Kontoor Brands is a purpose-led organization focused on leveraging …
We’re seeking an Assistant General Manager to join us at The Dusty Boot! Welcome to The Dusty Boot Saloon & Dance Hall — the home of fancy cocktails, cold beer, western grub, and live music in downtown Banff. A dressed-u…
Company Description At Rimrock Banff, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our people live and work in one of the most inspiring places o…
Company Description At Rimrock Banff, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our people live and work in one of the most inspiring places o…
Skills: Room Cleaning, Housekeeping, Attention To Detail, Time Management, Organizational Skills
Company Description Who We Are: Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure …
Skills: Housekeeping, Cleaning, Customer Service, Interpersonal Communication, Attention To Detail
Company Description Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, art…
Company Description Who We Are: Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure …
Company Description Who We Are Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure s…
Food & Beverage Support Staff, Northern Lights Alpine Kitchen
Banff, Alberta, Canada · On-site
Entry level
At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed…
Skills: Communication Skills, Basic Computer Skills, Customer Service, Food And Beverage Service, Professionalism
We’re seeking Hosts to join us at Chuck's Steakhouse! Banff’s most luxe restaurant, Chuck’s features an exclusive collection of the highest quality, locally sourced Alberta beef served up in a stylish ranch-inspired dini…
Skills: Communication Skills, Customer Service, Attention To Detail, Teamwork, Time Management
Company Description At Rimrock Banff, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our people live and work in one of the most inspiring places o…
Skills: Luxury Hospitality Management, In-Room Dining Operations, Team Leadership, Guest Psychology, Service Pacing
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Medical Insurance, Vision Insurance, Dental Insurance, Mental Health Support, Orthodontics, Fertility Drugs
Posted 18d ago
~40 hrs/week
Responsibilities
Deliver high-quality food and beverage orders to guest rooms with precision, discretion, and professional setup. Maintain the cleanliness of IRD equipment and coordinate with culinary teams to ensure seamless service delivery.
Requirements
Candidates must have Alberta ProServe Certification and legal authorization to work in Canada. Previous experience in luxury room service and proficiency with Micros POS are preferred.
Full job description
Company Description
At Rimrock Banff, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our people live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.
In-Room Dining (IRD) is not a convenience, it is a private, curated extension of our culinary and service philosophy. Delivering it well requires discretion, composure, and deep respect for guest privacy.
As an In-Room Dining Server, you are the quiet deliverer of comfort and care. You bring restaurant-caliber food and beverage into the guest’s personal space with intention, precision, and emotional awareness. Every knock, every setup, and every interaction is thoughtfully paced and intentionally restrained, allowing guests to feel indulged without interruption.
Start Date: August 2026 Contract Type: Full-Time/Permanent/Seasonal positions available
What You'll Be Doing
Service Delivery & Guest Experience
Deliver in-room dining orders with quiet professionalism, accuracy, and attention to detail
Present and set up orders thoughtfully using cloches, linens, trays, and service ware
Read and respect guest cues related to privacy, timing, and personal space
Support elevated breakfast journeys and private dining experiences
Deliver surprise amenities, VIP touches, and pre-arrival experiences with discretion
Operational Excellence
Maintain cleanliness, organization, and readiness of IRD equipment, pantries, and stations
Communicate clearly and accurately with the IRD Lead Server and Culinary teams
Follow precise service standards, delivery timing, and presentation expectations
Support opening, closing, and restocking duties
Qualifications
What You Bring
Alberta ProServe Certification required.
Previous in-room dining / room service experience, preferably in a luxury environment
Excellent communication skills and the ability to remain calm and organized in fast-paced environments.
Comfort using Micros POS and handling cash/card transactions.
Bonus If You Bring
Comfort delivering VIP amenities, special occasions, or surprise moments with discretion
Knowledge of cocktails, beer and wine.
Experience working in the Bow Valley.
Who You Are
You are serious, diligent, and composed. You value precision, structure, and doing things the right way, every time. You’re comfortable working independently, take pride in accuracy, and understand that excellence in luxury often lives in restraint, silence, and timing. You lead through the quality of your work and the care you bring to each delivery.
Serve with intention. Deliver with care. Stay moved.
Physical Demands
Continuous walking and standing throughout long shifts
Frequent lifting and carrying up to 11lbs / 5kg; occasional lifting up to 22lbs / 10kg
Frequent reaching, bending, and maneuvering in a crowded, dynamic environment
Comfort working in a fast-paced, high-noise, social atmosphere
Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Additional Information
Job Perks & Benefits:
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.
One complimentary buffet meal per shift in our staff cafeteria.
Subsidized shared Staff Accommodation for full-time status.
Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a team member at www.rimrockcareers.com.
We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at [email protected], and we’ll work with you to ensure your needs are met.
At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.
Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.
Whether you're on shift or in staff housing, we want every person to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.
Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.
Together, we build a workplace where belonging isn’t just possible, it’s expected.
Be you. Be bold. Stay moved.
#CWMRSummer26
Job-Category: Food & Beverage
Job Type: Permanent
Job Schedule: Full-Time
Compensation: up to CAD 16 - hourly
Related keywords
Alberta ProServeMicros POSLuxury ServiceIn-Room DiningHospitalityGuest ExperienceVIP AmenitiesFood And BeverageBanff National ParkRoom Service
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
How many Customer Service & Support jobs are open in Banff, Canada right now?
There are currently 170 open customer service & support positions in Banff, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Banff, Canada?
Companies currently hiring include Accor, Sunshine Village Ski & Snowboard Resort, Banff Hospitality Collective, Pursuit, Pursuit Collection, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Banff, Canada?
Yes — 1 of the 170 open customer service & support positions offer remote or hybrid work (0 remote, 1 hybrid).
How do I apply for Customer Service & Support jobs in Banff, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.