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Program Manager, OMNI Channel Retail Experience
Vancouver, British Columbia, Canada · Hybrid
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Senior$100M raised
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Full-time
professional certificate
Competitive compensation, Bonuses, Flexible benefits, Career advancement opportunities, Sales training, Coaching and development
Posted 12d ago
~38 hrs/week
Responsibilities
The Client Advisor will proactively engage with clients to identify banking needs, provide financial advice, and facilitate transactions. They are responsible for leveraging digital tools to enhance the client experience and collaborating with partners to drive business growth.
Requirements
Candidates must demonstrate a passion for client service and success in a target-driven sales environment. Strong problem-solving skills, digital literacy, and the ability to work all business hours are required.
Full job description
Job Description
Client Advisor Intern Job Description
What is the opportunity?
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client satisfaction and loyalty.
What will you do?
Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
Respond to client-initiated contact, assisting them with a full range of financial transactions
Actively listen and engage clients in conversation to further understand their individual needs
Proactively take ownership of resolving and preventing client banking problems
Cultivate and maintain relationships with partners to make the most of business opportunities and referrals
What do you need to succeed?
Must-have
Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment
Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients
Flexibility, eagerness to learn, strong personal ethics, and a hunger for success
Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
Must be able to work all business hours
Nice-to-have
Track record in building rapport and maintaining client relationships within the financial or service industry
Mutual Funds accreditation (i.e., Investment Funds in Canada or the Canadian Securities Course)
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits
Continued opportunities for career advancement
World-class sales training, coaching, and development opportunities
Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
Opportunity to achieve great success and grow your career with RBC
Job Skills
Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curious Mindset, Data Analysis, Digital Literacy
Additional Job Details
Address:
VANCOUVER MAIN BRANCH, 1025 GEORGIA ST W:VANCOUVER
City:
Vancouver
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-07-21
Application Deadline:
2026-08-26
Note:Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Related keywords
Client AdvisorBankingSalesFinancial ServicesCustomer ExperienceDigital BankingMutual FundsInvestment Funds in CanadaCanadian Securities CourseRelationship ManagementProblem SolvingDigital LiteracyReferralsClient RetentionFinancial TransactionsSales Training
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Offices: 20 King St W, Toronto, Ontario M5H 1C4, CA · 335 8 Ave SW, Calgary, Alberta T2P 1C9, CA · 1055 W Georgia St, Vancouver, British Columbia V6E 0B6, CA · 90 Sparks St, Ottawa, Ontario K1P 5B4, CA · 1 Place Ville-Marie, Montreal, Quebec H3B 3Y1, CA
How many Retail jobs are open in Vancouver, Canada right now?
There are currently 1,085 open retail positions in Vancouver, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Vancouver, Canada?
Companies currently hiring include Shoppers Drug Mart, Starbucks, Loblaw Companies Limited, Arc'teryx Equipment, Aritzia, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Vancouver, Canada?
Yes — 81 of the 1085 open retail positions offer remote or hybrid work (7 remote, 74 hybrid).
How do I apply for Retail jobs in Vancouver, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.