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Full-time
Posted 28d ago
~40 hrs/week
Responsibilities
Plan and implement the VIP client loyalty strategy in Japan to maximize acquisition, satisfaction, and profitability. This includes managing bespoke events, international VIP voyages, and collaborating with retail teams to enhance the Maison's High Jewelry image.
Requirements
Requires in-depth experience in luxury VIP/loyalty programs and a strong understanding of the high-end retail industry. Candidates must possess strategic thinking, analytical skills, and the ability to collaborate effectively with HQ and cross-functional teams.
Full job description
Who are we?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
Do you match with the profile?
Do you have in-depth experience in client treatment or VIP/loyalty programs at luxury and/or international environment?
Are you a strategic thinker with structured mind and analytical skills, being able to design new action plans creatively to enhance VIP clients loyalty strategy?
Do you have excellent communication skills with a client- and team-oriented approach?
Are you able to collaborate effectively with HQ and cross-functional teams?
Do you have in-depth understanding of high-end retail industry?
If this is the case, then we would love to hear from you!
What are we expecting from you?
The Client Treatment Manager’s mission is to plan and implement VIP clients loyalty strategy of the Maison in line with HQ guideline in order to maximize the local VIP clients’ acquisition, loyalty and satisfaction, as well as customer profitability, optimizing VIP related experience.
You will define and drive the VIP experience strategy in Japan, in line with the Maison’s DNA.
You will develop and manage tailored loyalty programs, bespoke events and experiences for VIP clients, ensuring measurable ROI while strengthening the Maison’s High Jewelry image.
You will personally engage with selected VIPs, acting as a role model for service excellence.
You will lead the end-to-end planning and execution of international and domestic VIP Voyages, ensuring a seamless and exceptional client experience.
You will work closely with Retail Managers and the High Jewelry team to drive growth and engagement of the Maison’s VIP clients.
More than a job…it’s an experience!
If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development
The recruitment process:
Send your application online If your profile matches our search, you will be contacted by the HR team for an interview. You will meet with HR, Client Engagement Senior Manager, Retail Excellence Director, and Japan President.
Buccellati is a historical high-jewelry and silversmithing Maison, renowned for our craftsmanship and the uniqueness of our creations. Distinctive is the use of rare stones with extraordinary colors and the use of white and yellow gold.
Buccellati creations stand out for their design and for the techniques used to create them, such as the hand-engraving techniques, dating back to the ancient goldsmithing traditions of the Italian “bottega” during the Renaissance times. The shapes of the collections are all inspired the historical archive drawings and by the very first creations of the founder, Mario Buccellati.
Today the Maison is owned by Richemont and the Buccellati family is still present in the company with top managerial functions, ready for our next 100 years of history.
Offices: Via Brisa, 5, Milan, Lombardy 20123, IT
High jewelrySilverJewelryBespoke jewelry creationsand WatchesJewelry
How many Retail jobs are open in Tokyo, Japan right now?
There are currently 258 open retail positions in Tokyo, Japan listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Tokyo, Japan?
Companies currently hiring include Rakuten, Buccellati, CHANEL, Arc'teryx Equipment, Glance, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Tokyo, Japan?
Yes — 50 of the 258 open retail positions offer remote or hybrid work (3 remote, 47 hybrid).
How do I apply for Retail jobs in Tokyo, Japan?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.