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Skills: Facility Management, Supplier Management, Contract Management, Budgeting, Energy Management
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Bilingual English / Cantonese / Mandarin Service Account Manager Associate
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$20/hr–$36/hr
Mid level$7.6B raised
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Forecast & Planning Manager, Maison Francis Kurkdjian
New York, New York, United States · On-site
$110k–$125k/yr
Senior
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Full-time
bachelor degree, professional certificate
Health Insurance, Wellness Programs, Family Support Programs, Company Match 401k, Paid Leave Programs, Paid Time Off
Posted 30d ago
~40 hrs/week
Responsibilities
Oversee the smooth operation of the site portfolio by managing maintenance, suppliers, and energy efficiency. Ensure contractual compliance and optimize asset performance through lifecycle planning and financial monitoring.
Requirements
Requires a Bachelor's degree in Engineering, Business Administration, or a related field with at least 3 years of experience in facility management or real estate. Candidates should possess strong supplier management skills and a data-driven mindset.
Full job description
Job Description
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. At H&M, we want to liberate fashion for the many, and our customers are at the heart of every decision we make.
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
About the Role
As a Facilities Manager, your main focus will be to enable and secure the smooth operation of the site portfolio by delivering optimized, qualitative, and cost‑efficient facility management services that meet business needs and support both short‑ and long‑term asset performance. You oversee maintenance, supplier management, lifecycle planning, energy efficiency, and cross‑functional collaboration to ensure safe, compliant, and reliable facility operations across all sites.
This hybrid role reports into our Facilities & Procurement Manager and is based out of New York Support Office.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities
FM Scope & Category Ownership
Responsible for the full FM scope, including Energy & Utilities, Cleaning, Waste & Pest Management, Technical installations, General Building Maintenance, and Shopfitting maintenance
Act as the FM Category Manager, owning the FM categories end‑to‑end: defining strategy, standards, steering suppliers, managing performance, and driving cost and quality optimization across the portfolio, always in line with the global FM Strategy and Vision
Sourcing, Procurement & Contract Delivery
Lead or co‑lead sourcing and procurement of Facility Service Providers, acting as subject‑matter support to the Procurement Specialist
Secure contractual compliance and high‑quality service delivery from all facility providers and landlords
Monitor the portfolio condition, identify investment needs, and plan actions to optimize asset lifetime and overall lifecycle performance
Provide operational input for new stores and rebuilds to secure long‑term cost and quality levels
Maintenance Planning & Execution
Ensure that facility plans are created, maintained and contain activities to meet internal and external requirements, balancing scheduled /reactive work
Secure the facility service delivery and facility projects in the Sales Market portfolio based on the agreed requirements and planned activities
Secure that health & safety requirements are followed, working closely with suppliers and the local security department
Act as an internal service provider to all brands and sites, securing a high-quality service that meets expectations on urgency
Data, Systems & Financial Performance
Ensure all asset, reactive work and PPM data is accurate, current and fully maintained in the global FM system (Planon), including lifecycle Capex/Opex planning and project records
Ensure a high level of system automation and asset data quality
Manage, monitor and follow-up on actual costs vs. budget as well as quality performance based on predefined quality measures
Energy Management
Responsible to monitor and report on site energy consumption, drive energy efficiency reduction initiatives to optimize energy efficiency and mitigate energy cost, in line with the global defined energy targets
Business Alignment & Cross Functional Collaboration
Ensure that all facility activities are aligned with business needs and propose effective solutions to ensure facility requirements remain current and in line with evolving business needs
Work closely with Sales Market C&F Manager to implement the market facility strategy and translate into operational activities and actions
Partner with Sales Management and Operations to anticipate and interpret business needs, converting them into actionable facility plans and deliverables
Collaborate with Global C&F in order to optimize the site portfolio’s efficiency as well as other facility cost and quality performance
Active participant in FM forums and support best‑practice sharing
Who You Are:
Bachelor’s degree in Engineering, Business Administration, or a related field
Facility Management and Project Management certifications are meriting
Strong supplier and contract management skills
Analytical and data-driven mindset with problem-solving ability
Proficient in MS Office applications
Advanced level of English, both written and spoken
Minimum 3 years of experience in facility management, construction, and/or real estate
Proven experience in activity-based budgeting and operational planning
Skilled in managing external suppliers and following up on contractual obligations
Experience in energy management is meriting
Background in the retail industry and experience within a large international organization are meriting
You are communicative, consultative, and collaborative in your approach. You are data-driven, pragmatic, and solution-oriented, while remaining resilient and flexible in a dynamic environment
Why You’ll Love Working at H&M
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
We are an inclusive company where you’re encouraged to be yourself at work
You will have access to a large global talent community, where career growth and aspirations have no limits
We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local community
You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS
Compensation: Salary $88,800
This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.
**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
Job Status: Salary, Exempt
Additional Information
All your information will be kept confidential according to EEO guidelines.
Founded in 1947, H&M Group is a global design company with ~4,702 stores in 76 markets and 56 online markets. At H&M Group, we believe in making great design available to everyone. It’s essential in everything we do. Our family of brands and business ventures offer customers around the world a wealth of fashion, beauty, accessories and homeware, as well as modern menus with fresh and local produce at some of the brands’ in-store eateries.
But design is so much more than just products; it’s about clever design processes, efficient product flows, creating experiences that enrich, and smart solutions that benefit all our customers.
Sustainability is always at the core of our business. Not only because we like to do what’s right — but it’s also beneficial for our business. We will continue to push for change and lead the way towards a more inclusive and sustainable fashion future.
Do you want to join us? We will trust you with great responsibility right from the start, reward a passionate mindset and encourage an entrepreneurial spirit. When you start a career with H&M Group, there’s no limit to where it can take you.
H&M Group's Moderation Policy:
Welcome to H&M Group’s official LinkedIn page. Ask questions, exchange ideas and meet members and employees from all over the world.
This page is moderated daily and we always do our best to answer each one of you in a timely manner. Please remember to keep a friendly tone and in line with LinkedIn’s legal terms at https://www.linkedin.com/legal/user-agreement
Comments and posts that contain foul language, are off-topic or unnecessarily rude will be deleted. We also encourage you to report any inappropriate content.
We use an external tool to handle the comments on our page, so please note that your comments can be stored. For questions, please contact our team at [email protected].
Offices: Årstaängsvägen 13, Stockholm, Stockholm 117 75, SE
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