London, England, United Kingdom · On-site
What you'll do As a Customer Service Consultant, you’ll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to…
Skills: Customer Service, Digital Banking Education, Fraud Awareness, Communication Skills, Empathy
London, England, United Kingdom · On-site
Overview: We are looking for an enthusiastic and organised individual to assist with community and sports activities and events coordination. The ideal candidate will have strong communication skills, a passion for engag…
Skills: Event Planning, Customer Service, Community Engagement, Communication Skills, Organizational Skills
London, England, United Kingdom · On-site
Position Snapshot Nestlé UK & Ireland Nespresso Retail - Boutique Sales Assistant – Selfridges, Oxford Street, London £14.80 per hour + Potential Bonus + Excellent Benefits + Development Pathway This is a full-time perma…
Skills: Customer Service, Retail Sales, Interpersonal Skills, Communication Skills, Relationship Building
London, England, United Kingdom · On-site
$8/hr–$14/hr
SHIFTS YOU ARE APPLYING FOR: 5.50hrs p/w; Mon 12:00 - 18:00 Join Our Team This Summer! Join our store teams this summer and help us deliver an incredible experience for our customers. Contracts range from a few days up t…
Skills: Customer Service, Stock Replenishment, Inventory Management, Order Picking, Packing
London, England, United Kingdom · On-site
$8/hr–$14/hr
SHIFTS YOU ARE APPLYING FOR: 5.50hrs p/w; Sun 11:00 - 17:00 Join Our Team This Summer! Join our store teams this summer and help us deliver an incredible experience for our customers. Contracts range from a few days up t…
Skills: Customer Service, Stock Replenishment, Inventory Management, Order Picking And Packing, Visual Merchandising
London, England, United Kingdom · On-site
$8/hr–$14/hr
SHIFTS YOU ARE APPLYING FOR: 5.50hrs p/w; Fri 12:00 - 18:00 Join Our Team This Summer! Join our store teams this summer and help us deliver an incredible experience for our customers. Contracts range from a few days up t…
Skills: Customer Service, Stock Replenishment, Inventory Management, Order Picking and Packing, Visual Merchandising
London, England, United Kingdom · On-site
$8/hr–$14/hr
SHIFTS YOU ARE APPLYING FOR: 5.50hrs p/w; Thu 12:00 - 18:00 Join Our Team This Summer! Join our store teams this summer and help us deliver an incredible experience for our customers. Contracts range from a few days up t…
Skills: Customer Service, Stock Management, Delivery Processing, Order Picking, Packing
London, England, United Kingdom · On-site
$8/hr–$14/hr
SHIFTS YOU ARE APPLYING FOR: 5.50hrs p/w; Tue 12:00 - 18:00 Join Our Team This Summer! Join our store teams this summer and help us deliver an incredible experience for our customers. Contracts range from a few days up t…
Skills: Customer Service, Stock Replenishment, Inventory Management, Order Picking, Packing
London, England, United Kingdom · On-site
$8/hr–$14/hr
SHIFTS YOU ARE APPLYING FOR: 5.50hrs p/w; Tue 12:00 - 18:00 Join Our Team This Summer! Join our store teams this summer and help us deliver an incredible experience for our customers. Contracts range from a few days up t…
Skills: Customer Service, Stock Management, Delivery Processing, Order Picking And Packing, Visual Merchandising
London, England, United Kingdom · On-site
$8/hr–$14/hr
SHIFTS YOU ARE APPLYING FOR: 5.50hrs p/w; Wed 12:00 - 18:00 Join Our Team This Summer! Join our store teams this summer and help us deliver an incredible experience for our customers. Contracts range from a few days up t…
Skills: Customer Service, Stock Management, Delivery Processing, Order Picking, Packing
London, England, United Kingdom · On-site
$8/hr–$14/hr
SHIFTS YOU ARE APPLYING FOR: 5.50hrs p/w; Sun 11:00 - 17:00 Join Our Team This Summer! Join our store teams this summer and help us deliver an incredible experience for our customers. Contracts range from a few days up t…
Skills: Customer Service, Stock Replenishment, Inventory Management, Order Picking, Packing
London, England, United Kingdom · On-site
$8/hr–$14/hr
SHIFTS YOU ARE APPLYING FOR: 5.50hrs p/w; Wed 12:00 - 18:00 Join Our Team This Summer! Join our store teams this summer and help us deliver an incredible experience for our customers. Contracts range from a few days up t…
Skills: Customer Service, Stock Replenishment, Inventory Management, Order Picking And Packing, Visual Merchandising
London, England, United Kingdom · On-site
$8/hr–$14/hr
SHIFTS YOU ARE APPLYING FOR: 5.50hrs p/w; Sat 09:00 - 15:00 Join Our Team This Summer! Join our store teams this summer and help us deliver an incredible experience for our customers. Contracts range from a few days up t…
Skills: Customer Service, Stock Replenishment, Inventory Management, Order Picking And Packing, Visual Merchandising
London, England, United Kingdom · On-site
$8/hr–$14/hr
SHIFTS YOU ARE APPLYING FOR: 5.50hrs p/w; Mon 12:00 - 18:00 Join Our Team This Summer! Join our store teams this summer and help us deliver an incredible experience for our customers. Contracts range from a few days up t…
Skills: Customer Service, Stock Management, Delivery Processing, Order Picking, Packing
London, England, United Kingdom · On-site
$8/hr–$14/hr
SHIFTS YOU ARE APPLYING FOR: 5.50hrs p/w; Fri 12:00 - 18:00 Join Our Team This Summer! Join our store teams this summer and help us deliver an incredible experience for our customers. Contracts range from a few days up t…
Skills: Customer Service, Stock Replenishment, Inventory Management, Order Picking and Packing, Visual Merchandising
London, England, United Kingdom · On-site
$8/hr–$14/hr
SHIFTS YOU ARE APPLYING FOR: 5.50hrs p/w; Thu 12:00 - 18:00 Join Our Team This Summer! Join our store teams this summer and help us deliver an incredible experience for our customers. Contracts range from a few days up t…
Skills: Customer Service, Stock Management, Delivery Processing, Order Picking and Packing, Visual Merchandising
London, England, United Kingdom · On-site
$8/hr–$14/hr
SHIFTS YOU ARE APPLYING FOR: 5.50hrs p/w; Sat 09:00 - 15:00 Join Our Team This Summer! Join our store teams this summer and help us deliver an incredible experience for our customers. Contracts range from a few days up t…
Skills: Customer Service, Stock Replenishment, Inventory Management, Order Picking and Packing, Visual Merchandising
London, England, United Kingdom · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI …
Skills: B2B Sales, SaaS, CRM, Enterprise Software, Pipeline Generation
London, England, United Kingdom · On-site
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascia…
Skills: Retail Management, Leadership, KPI Analysis, Sales Performance, Team Motivation
London, England, United Kingdom · On-site
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascia…
Skills: Retail Management, Leadership, KPI Analysis, Staff Development, Commercial Awareness
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Act as the first point of contact for customers to deliver an exceptional experience and resolve banking enquiries. Educate customers on digital platforms and fraud awareness while supporting vulnerable individuals to ensure financial inclusion.
Candidates should possess excellent communication skills, empathy, and the ability to take ownership of customer issues. Previous customer service experience is helpful but not essential, as full training is provided.
What you'll do
As a Customer Service Consultant, you’ll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.
We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. What we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!
At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further.
Within this role you’ll:
What do I need to be successful?
When & where you'll work
This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.
Your Training
You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.
What You’ll Get!
We offer an attractive starting salary of £28,800 based on 35 hours per week, plus an annual discretionary performance bonus.
You’ll also receive:
Opening up a world of opportunity.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Email: [email protected]
Telephone: +44 207 832 8500
Opening up a world of opportunity for our customers, investors, ourselves and the planet. We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers. HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges. To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
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Companies currently hiring include NEXT PLC, Marks and Spencer, ASOS.com, The Estée Lauder Companies Inc., Amazon, among others. Browse the listings above to see every active employer.
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