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$17/hr–$26/hr
Full-time
high school
Medical, Dental, Vision, Life Insurance, AD&D, LTD
Posted 20d ago
~40 hrs/week
Responsibilities
Provides comprehensive administrative and clerical support to the branch office, including assisting loan processors and managing office supplies. Responsible for loan file audits, handling customer inquiries, and coordinating meetings and events.
Requirements
Requires a high school diploma and at least four years of administrative experience, preferably in mortgage lending or finance. Must be proficient in Microsoft Office and possess strong communication skills with a typing speed of 60-70 wpm.
Full job description
Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.
Position Summary
The Branch Administrative Assistant III plays an important role in the organization by performing a number of tasks related to the branch’s administrative functions. The role is primarily responsible, under intermittent to low supervision, for performing full administrative duties in support of the branch office by providing customer service, conducting research, preparing reports, handling information requests, ordering supplies and performing clerical functions such as preparing correspondence, copying, filing, faxing, and scheduling meetings.
Essential Functions
Provide a high level of clerical assistance to Processors as needed, this may include completing special projects, compiling basic reports, ordering insurance, condo certificates, 4506s, FHA Case Numbers, LDP/GSAs, CAIVRs, any Bond Program items, subordination agreements, verifications, appraisals, title and escrow documents, etc.
Complete loan file audits, reviewing files for accuracy and completeness; reconcile files with actions when needed, including cancelling files and maintaining records for required time periods.
Print and mail disclosure documents.
Contact escrow companies in regards to trailing items, tracking items and following up accordingly until all documents are received.
Monitor, reconcile, and respond to appraisal and credit report invoice discrepancies.
Provide assistance to Branch Manager and Branch Operations Manager as needed.
Answer incoming calls, provide responsive and courteous service to callers by providing information or routing them to the appropriate party as needed.
Collect, sort, and correctly distribute incoming mail and packages; log all packages per branch procedure.
Assist in the preparation and delivery of mailings as needed.
Maintain office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Partner with IT helpdesk and assist in the troubleshooting of basic office technology issues.
Perform general clerical duties and office support, to include, but not limited to: photocopying, faxing, mail distribution and filing.
Make copies and prepare other deliverables for meetings and marketing campaigns.
Maintain a tidy and comfortable office space by picking up waste, watering plants, tidying kitchen area, refreshing magazines, etc.
Compose, type, and distribute correspondence and memos.
Coordinate events, meetings, and conferences with cross-functional departments; prepare agendas and set-up meeting facilities as needed.
Create and update forms for file flow and efficiency.
Perform other duties as assigned.
Qualifications
High school diploma or equivalent preferred, along with a minimum of four years' experience in an administrative assistant related role(s).
Prior experience in Mortgage lending, Finance, or similar field strongly preferred.
Prior experience processing or originating loans helpful and strongly preferred.
Ability to type 60-70 wpm.
Passionate about delivering excellence in customer service.
High levels of diplomacy, tact, and confidentiality a must.
Demonstrated patience and professionalism when interacting with both internal and external customers.
Proficiency with data entry, Microsoft Word, Excel and PowerPoint required.
Ability to organize and manage multiple priorities simultaneously.
Excellent verbal and written communication required; excellent spelling, grammar, and punctuation skills.
Self-motivated with a strong attention to detail.
Company Required Skills
Excellent verbal and written communication skills required.
Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
Commitment to company values.
Customer Service - Proactive attention to each person
Integrity - Do and say what's right
Respect - Treat others with dignity
Collaboration - Listen and work together
Learning - Seek knowledge and strive for improvement
Excellence – Deliver the unexpected
Supervision
Intermittent to low supervision required, depending on experience
Apply sound judgment in execution of core job responsibilities
Requirements
Physical: Work is primarily sedentary: general office mobility. The position requires the ability to occasionally lift office equipment and supplies weighing up to 20 pounds.
Manual Dexterity: Frequent use of computer keyboard and mouse.
Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
Environmental: Office environment – no substantial exposure to adverse environmental conditions.
Statement This document describes the general content and identifies essential functions and requirements for performing this position. It is not intended to be an exhaustive statement of duties, responsibilities, or requirements. Guild Mortgage complies with the ADA and considers reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential job functions. Employment with Guild Mortgage is “at-will,” meaning that either the Company or an employee may terminate the employment relationship at any time, with or without cause, advance notice or stated justification.
Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.
Guild Mortgage Company is an Equal Opportunity Employer.
Target Salary Range: $17.70 - $26.51
Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.
Related keywords
Mortgage BankingLoan ProcessingFHA Case NumbersCAIVRsLDP/GSAsSubordination AgreementsEscrowAppraisalsTitle DocumentsDisclosure DocumentsMicrosoft Office SuiteWikiCloud-based ProgramsRetail AdministrationFinanceAdministrative Support
In neighborhoods and communities everywhere, we deliver the promise of home.
Industry
Financial Services
Company size
5,001-10,000 employees
Founded
1960
Headquarters
San Diego, California
LinkedIn followers
49,445
Since 1960, Guild Mortgage has been delivering the promise of home in the cities and neighborhoods we serve. We believe homeownership strengthens communities and should be accessible to anyone who aspires to it. With local teams across the country, we guide borrowers with clarity, responsible options, and solutions tailored to real‑life goals — staying connected long after closing by servicing most of the loans we originate.
Our longevity comes from the relationships we build: families who return to us across generations, partners who trust us, and employees who’ve grown their careers with Guild for decades. This collaborative, community‑driven culture sets us apart and reflects our belief that our work shapes people’s futures.
Today, we remain one of the nation’s most respected mortgage lenders, built on experience and integrity to help millions of Americans achieve the dream of homeownership — now and in the years ahead. #ThePromiseOfHome
Guild Mortgage Company; Equal Housing Opportunity; AZ BK #0018883; Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act; MA Mortgage Lender License #MC3274; MA Mortgage Broker License #MC3274; Licensed by the Mississippi Department of Banking and Consumer Finance; Licensed by the N.J. Department of Banking and Insurance; NV Mortgage Company #1141; OR ML-176; Rhode Island Licensed Lender; Rhode Island Licensed Third-Party Loan Servicer; Company NMLS ID 3274. For licensing information, go to: www.nmlsconsumeraccess.org.
All loans subject to underwriter approval. Terms and conditions apply, subject to change without notice. Guild Mortgage Company is an Equal Opportunity Employer. Guild Mortgage Company 5887 Copley Drive, Floors 1, 3, 4, 5, 6, San Diego, CA 92111; For more licensing information, please visit www.guildmortgage.com/licensing.
Offices: 5887 Copley Dr, San Diego, California 92111, US
Based on 940 listings with disclosed salaries, most retail jobs in Washington pay between $60k–$170k per year. Individual offers vary with seniority, company size, and specialization.
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