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Full-time
bachelor degree
Posted 22d ago
Apply by Oct 31
~40 hrs/week
Responsibilities
The role drives business strategies and operational excellence for the Healthcare business, overseeing client development and business operations. Key duties include managing cross-functional coordination, tracking KPIs/SLAs, and implementing process improvements to enhance service delivery.
Requirements
Candidates need a degree in Business Administration, Management, Science, or equivalent with 2 to 5 years of experience in business operations or client management. Proficiency in Microsoft Office and Power BI, along with strong analytical and stakeholder management skills, is required.
Full job description
About the Role
The Manager / Senior Manager, Business Operations drives business strategies and operational excellence for DKSH's Healthcare business, overseeing the full scope of Client Development and Business Operations (CDBO) activities. This role is pivotal in delivering sustainable process improvements, financial oversight, and seamless cross-functional collaboration that strengthens DKSH's service delivery and client outcomes.
What You Will Deliver
Ensure seamless daily operations and fulfillment of client requirements in line with agreed service levels, serving as the primary point of contact for assigned clients and agencies on all operational matters while building and maintaining strong relationships with internal and client teams.
Drive cross-functional coordination across Marketing, Trade Marketing, Supply Chain, and other departments, covering co-packing activities, Point-of-Sale (POS) material inventory management, material master updates, pricing, product hierarchy, and labeling documentation
Manage timely raising of Purchase Orders in collaboration with the Inventory Planning team, and oversee monthly branch Stock Transfer Orders (STO) to ensure accurate and on-schedule execution
Track operational performance against Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and prepare and present operational results during client meetings such as Sales and Operations Planning (S&OP) reviews
Identify operational bottlenecks, recommend and implement process improvements, and drive efficiency and automation initiatives while ensuring full compliance with internal policies and regulatory requirements
Support the execution of cross-functional projects assigned by management and undertake additional duties as required
What You Bring
Degree in Business Administration, Management, Science, or equivalent
2 to 5 years of experience in business operations or client management, preferably in fast-paced, cross-functional environments
Strong analytical and problem-solving abilities, with a sound understanding of operational and financial metrics
Excellent organizational and multitasking skills with high attention to detail and the ability to work independently
Strong communication and stakeholder management skills with a proactive, solution-oriented mindsetProficiency in Microsoft Excel and PowerPoint; familiarity with Power Business Intelligence (Power BI) is an advantage
Strong business acumen with a continuous improvement mindset and the ability to perform under pressure and meet deadlines
Why Join DKSH
At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Business Operations.
Related keywords
Business OperationsHealthcareClient DevelopmentCDBOS&OPKPISLACo-packingPOS MaterialMaterial MasterPurchase OrdersStock Transfer OrdersPower BIMicrosoft ExcelProcess AutomationSupply Chain
About DKSH
DKSH’s purpose is to enrich people’s lives. For over 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 35 markets across Asia Pacific, Europe, and North America. We employ over 26,800 specialists and produced net sales of CHF 11.1 billion in 2025.
Why it's great to work with us
At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference!
Learn more about working at DKSH: https://bit.ly/dksh-careers
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