Los Angeles, California, United States · On-site
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Skills: Account Management, Digital Content Distribution, DDEX, Data Stewardship, Project Management
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Los Angeles, California, United States · On-site
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Los Angeles, California, United States · On-site
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Los Angeles, California, United States · Remote OK
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Los Angeles, California, United States · Hybrid
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Los Angeles, California, United States · Hybrid
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Los Angeles, California, United States · Remote Solely
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Los Angeles, California, United States · Hybrid
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Los Angeles, California, United States · On-site
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Los Angeles, California, United States • On-site
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Manage the operational and technical relationships with digital business partners to ensure successful content delivery and onboarding. Drive continuous improvement in the digital supply chain and support emerging business models and AI-related platforms.
Requires a Bachelor's degree in Business, Marketing, Communications, or a related field. Candidates must have experience in digital content distribution, DDEX, and managing technical business relationships within an enterprise setting.
We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
We are seeking a Business Partner Account Manager in our Digital Operations group that globally supports UMG’s owned and associated labels to set up new releases, manages the ongoing delivery of new releases and catalogue to business partners, and drives the introduction of new processes, product types and services with a continuous improvement focus.
In this position, the successful candidate will be responsible for and oversee designated aspects of Business Partner operations. The candidate will act as the key operational UMG contact for assigned partners and be a key internal point of contact for the Digital Strategy, Commercial, Business & Legal Affairs, and Rights teams for new partner developments, onboarding activities, and emerging digital initiatives.
Ensure the agreed partner setup process required between Business & Legal Affairs and the global digital supply chain is implemented in response to partner account setup requests.
Manage the ongoing operational and technical relationship management of UMG digital business partners and raise issues with effective communication. Provide partner-specific operational guidance and best practices to internal stakeholders to support successful content delivery and issue resolution.
Run, analyze, and reconcile repertoire data using comparison techniques as needed for specialized business partner activities.
Maintain and update digital records, including version control and replacements. Collaborate cross-functionally with internal stakeholders to ensure data accuracy and process adherence.
Manage individual partner content fulfillment as appropriate and in line with partner and UMG business expectations. Act as point of contact for Label Production & Release
Support Management teams to troubleshoot content and technical issues with designated partners.
Manage catalog backfill initiatives as assigned across the global digital supply chain. Remedy catalog gaps due to ingestion incidents and support catalog expansion efforts as necessary.
Act as a liaison within UMG for operational and technical integration activities related to catalog availability, distribution capabilities, and repertoire management enhancements.
Specify future enhancements as noted from technical relationships with partners. Observe global digital supply chain processes and identify key areas for improvement.
Support the implementation of new digital fulfillment guidance for emerging digital initiatives, evolving content management capabilities, and new partner requirements.
Support operational readiness for new partner types, products, and services, including AI-related platforms and emerging technologies where applicable.
Coordinate with the Business Partner Account Management team leader to evaluate onboarding requirements, operational impacts, and ongoing support models for evolving business opportunities.
Organize and participate in meetings as necessary to meet UMG and business partner objectives.
Excellent interpersonal skills with the ability to communicate effectively, often regarding complex issues with people at all levels within the business
Excellent organizational skills with attention to detail and sharp time/project management skills
Solutions and results driven, conscientious, with a consistent desire to see a job through to conclusion
Proven ability to identify improvements to current working methods and systems and facilitate the implementation of change
Maintain overall professionalism with communication, message management and executive interaction
Must work well in a collaborative environment and display a strong team-player attitude
Skillful with technical, operational and commercial aspects of digital content management and distribution
Understanding of digital content distribution, DDEX, and related technologies
Proactive and methodical approach to work
Experience managing operational and technical business relationships
Ability to isolate underlying problems and implement permanent solutions
Skilled at navigating multiple or conflicting requirements between different parties and determining the best overall solution
Strong knowledge of key digital formats, digital distribution systems, and music and media industries
Bachelor’s degree in Business, Marketing, Communications or other related area
Solid overall understanding of different roles throughout a recording company
Experience establishing collaborative relationships in an enterprise setting across different groups
Experience acting as a central coordination and communication point with senior stakeholders internally and externally
Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren’t just values—they’re how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):
Comprehensive medical, dental, and vision coverage
Including 100% coverage for out-patient in-network mental health services
Fertility coverage for eligible medical plan participants
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
Student Loan Repayment Assistance and Tuition Reimbursement
401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
A variety of ways to prioritize much-needed time away from work including:
Flexible Paid Time Off (PTO) for exempt employees
3-weeks PTO for non-exempt employees
2-weeks paid Winter Break
10 Company Holidays (including Juneteenth and Wellbeing Day)
Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent
Check out our full overview of benefits on the Perks Playlist page of the career site.
Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.
Universal Music Group is an Equal Opportunity Employer
We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.
Please note, UMG is not enrolled in E-Verify in California and New York, and cannot support employment of candidates whose employer must enroll in E-Verify, for example candidates on STEM-OPT.
For more information, please click on the following links.
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish
The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.
Universal Music Group (UMG) is the world leader in music-based entertainment, with a broad array of businesses engaged in recorded music, music publishing, merchandising and audiovisual content in more than 60 countries. Featuring the most comprehensive catalog of recordings and songs across every musical genre, UMG identifies and develops artists and produces and distributes the most critically acclaimed and commercially successful music in the world. Committed to artistry, innovation and entrepreneurship, UMG fosters the development of services, platforms and business models in order to broaden artistic and commercial opportunities for our artists and create new experiences for fans. Universal Music Group's labels include A&M Records, Astralwerks, Blue Note Records, Capitol Christian Music Group, Capitol Records, Capitol Records Nashville, Caroline, Decca, Def Jam Recordings, Deutsche Grammophon, Disa, Emarcy, EMI Records Nashville, Fonovisa, Geffen Records, Harvest, Interscope Records, Island Records, Machete Music, MCA Nashville, Mercury Nashville, Mercury Records, Motown Records, Polydor Records, Republic Records, Universal Music Latino, Verve Label Group, Virgin Records, Virgin EMI Records, as well as a multitude of record labels owned or distributed by its record company subsidiaries around the world. UMG's catalog is marketed through two distinct divisions, Universal Music Enterprises (in the U.S.) and Universal Strategic Marketing (outside the U.S.). UMG also includes Universal Music Publishing Group, one of the industry's premier music publishing operations worldwide and Bravado, the leading provider of consumer, lifestyle and branding services to recording artists and entertainment brands around the world. Universal Music Group is a Vivendi company. Find out more at: http://www.universalmusic.com. View our current career opportunities at: http://www.umusiccareers.com
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