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Vertex Inc.
Senior HCP Marketing Manager, US Kidney - Pove
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$202k–$270k/yr
Full-time
Health insurance, Retirement benefits, Annual bonus program, Equity, Free SimpliSafe system, Professional monitoring
Posted 2d ago
~40 hrs/week
Responsibilities
The Senior Director of Insights will lead the research organization to provide actionable customer and market insights across Marketing, Product, and Customer Experience. This role involves defining research standards, managing vendor partnerships, and partnering with leadership to embed customer truth into strategic decision-making.
Requirements
Candidates must have 12+ years of experience in market research with significant people leadership and deep expertise in both qualitative and quantitative methodologies. The role requires a proven track record of influencing executive-level strategy and the ability to translate complex data into compelling business recommendations.
Full job description
About SimpliSafe
We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.
We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday – working together in person and choosing where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.
Why are we hiring?
Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.
Overview
SimpliSafe is seeking a Senior Director of Insights to lead research across SimpliSafe. This leader will be responsible for managing a best-in-class insights organization that deeply understands our customers, prospects, and market—and translates that understanding into clear, actionable direction for the business.
As the senior-most insights leader, you will own the design and quality of all quantitative research across Marketing, Product, and Customer Experience. You will also have dotted line oversight of User Experience research for Product/App and eComm. You will partner closely with leadership and cross-functional teams to ensure customer truth is embedded in strategic decisions, product development, go-to-market execution, and end-to-end experience design.
This role requires a strong balance of strategic vision, analytical rigor, storytelling excellence, and people leadership.
What You’ll Own
Insights Function
Own a deep, holistic understanding of customers, prospects, and the market across the full customer journey—from awareness and acquisition through retention and advocacy
Establish and maintain a clear source of customer truth to inform enterprise strategy, strategic priorities, and investment decisions
Define research standards and best practices, ensuring methodological rigor while balancing speed, relevance, and impact
Own insights operations, including tools, vendor partnerships, and budget
Go To Market Enablement
Lead customer and market research that informs new products, services, and go-to-market motions across Marketing, Product, and Customer Experience.
Deliver actionable marketing and brand insights to inform positioning, messaging, creative development, and media optimization.
Track customer satisfaction and identify opportunities to improve the end-to-end customer experience across sales, onboarding, support, and service.
Translate insights into clear, compelling recommendations that drive alignment and measurable business impact
Leadership, Influence & Team Development
Lead and develop a high performing insights team
Build a culture of collaboration and continuous learning where researchers regularly share insights, approaches, and lessons learned across domains
Serve as a trusted thought partner to senior leaders across Marketing, Product, Customer Experience
Champion a culture of curiosity, customer obsession, and evidence-based decision-making across the company.
What You Bring
12+ years of experience in market research, with significant people leadership experience
Deep expertise across qualitative and quantitative methods, including advanced analytics (e.g., clustering, driver analysis, MaxDiff)
Proven experience partnering with Marketing, Product, Design, and Customer Experience teams to deliver both ad-hoc and tracking insights
Demonstrated ability to influence executive-level strategy and drive measurable business impact through insights
Strong comfort operating in ambiguity, setting vision, and prioritizing work to deliver maximum impact
Exceptional storytelling and communication skills, with the ability to turn data into clear, actionable recommendations
A track record of building and scaling high-performing teams and fostering a culture of curiosity and customer obsession
Passion for advocating for the customer and embedding customer-centricity into how decisions are made
What Values You’ll Share
Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
Aim High - Always challenging ourselves and others to raise the bar.
No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
One Team - Taking a highly collaborative approach to achieving success.
Lift As We Climb - Investing in developing others and helping others around us succeed.
Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.
What We Offer
A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
Free SimpliSafe system and professional monitoring for your home.
Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.
The target annual base pay range for this role is $202,100 to $269,500
This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees’ job-related skills, experience, qualifications, work location, and other relevant business factors.
Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here.
We’re committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values.
We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected].
Being safe should be simple. SimpliSafe designs home security systems that are wireless, cellular and so user-friendly they can be set up by anyone in minutes. An ever-expanding arsenal of sensors and the SimpliSafe security camera, SimpliCam, provides all-encompassing protection while integrated apps make comprehensive system control possible from anywhere.
But SimpliSafe is way more than its great products. It’s also seamless 24/7 professional monitoring, without the long-term contracts and sky-high prices of traditional alarm companies.
Currently, SimpliSafe protects over 2 million Americans and that number is quickly rising. In 2014, the company was ranked in The Inc. 500 as one of the fastest growing private companies in the nation with a 3,076% 3-year growth rate. SimpliSafe is ushering in a new era — one where anyone anywhere can have a security system that’s not only simple, but also on the cutting edge.
Want to be a part of a fast-paced environment in the heart of Boston? Check out our job openings at: https://simplisafe.com/careers
Offices: 100 Summer Street, Suite 300, Boston, Massachusetts 02110, US · Manchester, Greater Manchester M60, GB
Based on 950 listings with disclosed salaries, most marketing jobs in Boston, MA pay between $72k–$183k per year. Individual offers vary with seniority, company size, and specialization.
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