Capital City of Prague, Prague, Czechia · On-site
Maintaining Cisco's 40+ year track record of market leadership depends on customer voices. As skepticism around technology claims grows and buying cycles become complex, customer advocacy has shifted from a supporting fu…
Skills: Customer Advocacy, Content Marketing, B2B Storytelling, Strategic Planning, Stakeholder Management
Amsterdam, North Holland, Netherlands · Hybrid
$4k–$5k/mo
About the role: Als Content Specialist Web bij Landal speel jij een belangrijke rol in het continu verbeteren van content op onze websites en app. Je zorgt niet alleen voor actuele en kwalitatieve content, maar gebruikt …
Skills: Content management, Web content strategy, Conversion rate optimization, A/B testing, Google Analytics
Amsterdam, North Holland, Netherlands · Hybrid
Bij Temper zijn we op zoek naar een gemotiveerde en proactieve stagiair voor sociale media-content. Maak jij TikToks en Reels die mensen laten stoppen met scrollen? Help ons bij het pakken van views en het laten groeien …
Skills: Social media content, Video editing, TikTok, Instagram Reels, Snapchat
Amsterdam, North Holland, Netherlands · Hybrid
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Skills: PPC Strategy, Google Ads, Microsoft Ads, SA360, Feed Management
Amsterdam, North Holland, Netherlands · On-site
Be part of an iconic story. TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with…
Skills: Art direction, E-commerce photography, Fashion styling, People management, Adobe creative suite
Tony's ChocolonelyAmsterdam, North Holland, Netherlands · Hybrid
$47k–$57k/yr
Why we are here Tony's Chocolonely is committed to ending exploitation in cocoa. We are an impact company that makes chocolate, not a chocolate company that makes impact. With incredibly tasty chocolate, we lead by examp…
Skills: Ecommerce content management, Online merchandising, CRM campaigns, Retention marketing, Lifecycle marketing
Amsterdam, North Holland, Netherlands · On-site
Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can pl…
Skills: Account Management, Digital Media, Video Advertising, Sales Operations, CRM
Amsterdam, North Holland, Netherlands · Hybrid
$63k–$88k/yr
About the role Our Customer Success Manager, AM will possess the ability to meet or exceed all onboarding KPIs; including but not limited to continuously minimizing time to first value and a smooth launch process. Post O…
Skills: Affiliate marketing, Partner marketing, Account management, Onboarding, Revenue expansion
Amsterdam, North Holland, Netherlands · Hybrid
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Skills: Digital marketing, Facebook ads, Social paid platforms, Marketing strategy, Performance marketing
Amsterdam, North Holland, Netherlands · Hybrid
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries an…
Skills: Social Media Management, Content Strategy, TikTok, Instagram, Community Management
Amsterdam, North Holland, Netherlands · Remote OK
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries an…
Skills: Solution Design, Process Optimisation, Operations Management, Technical Consulting, Requirement Gathering
Amsterdam, North Holland, Netherlands · On-site
This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we …
Skills: Customer Advocacy, Customer Advisory Boards, Executive Engagement, Thought Leadership, Public Speaking
Amsterdam, North Holland, Netherlands · Hybrid
About the role: We are seeking a highly motivated and talented student with a passion for marketing, product management and global innovation to join our dynamic team at Versuni. This internship opportunity will provide …
Skills: Market analysis, Product management, Consumer insights, Competitive benchmarking, Life cycle management
Amsterdam, North Holland, Netherlands · On-site
Wie zijn wij? Bouw mee aan de toekomst van audio bij het grootste podcastnetwerk van Nederland! Welkom bij de absolute voorhoede van het Nederlandse podcastlandschap. Podimo heeft de krachten gebundeld met de creatieve g…
Skills: Campaign management, Stakeholder management, Commercial mindset, Media planning, Communication
Amsterdam, North Holland, Netherlands · On-site
Company Description MSX International ondersteunt toonaangevende automerken wereldwijd en helpt bij het verbeteren van reparatieprestaties, klanttevredenheid en aftersalesactiviteiten in meer dan 80 landen. Job Descripti…
Skills: Business Analysis, Incentive Management, Data Analysis, Reporting, Excel
Amsterdam, North Holland, Netherlands · Hybrid
DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across …
Skills: Social Analytics, Digital Analytics, Performance Marketing, Data Visualization, Competitive Analysis
Amsterdam, North Holland, Netherlands · Remote OK
DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across …
Skills: Community Management, Social Media Management, Trend Analysis, Customer Orientation, Problem Solving
Amsterdam, North Holland, Netherlands · Hybrid
DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across …
Skills: Social Strategy, Content Strategy, Social Listening, Audience Research, Competitive Analysis
Amsterdam, North Holland, Netherlands · Hybrid
DEPT® is the Growth Invention Company, sitting at the intersection of marketing and technology. The Senior Creative Strategist role is part of our Creative & Media team based in Amsterdam. Our building is filled with a v…
Skills: Creative Strategy, Brand Narrative, Market Research, Client Relationship Management, Strategic Briefing
Amsterdam, North Holland, Netherlands · Hybrid
DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across …
Skills: Content Strategy, Communications Strategy, Audience Research, Category Analysis, Messaging Frameworks
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Develop and execute comprehensive customer storytelling strategies to drive deal acceleration and market credibility. Collaborate with Sales, Marketing, and Product teams to identify and amplify customer success stories across various platforms.
Requires 7+ years of experience in customer-facing roles such as customer marketing or B2B storytelling. Candidates must possess exceptional writing skills and a proven track record in technical environments like enterprise networking or cloud sectors.
Maintaining Cisco's 40+ year track record of market leadership depends on customer voices. As skepticism around technology claims grows and buying cycles become complex, customer advocacy has shifted from a supporting function to a strategic differentiator–one that directly impacts deal velocity and customer retention. Our Global Customer Advocacy team bridges innovation and market credibility. We identify and amplify customer stories that validate our solutions and shape market perception. Our work directly influences buyer decisions and strengthens customer loyalty.
As a Global Customer Advocacy Manager, you will own the end-to-end lifecycle of customer advocacy, identifying authentic customer narratives that demonstrate Cisco's business impact and drive deal acceleration. You will build trusted relationships across customer organizations—from C-suite to practitioners—to deeply understand their business challenges, innovations and achievements, and spotlight how Cisco has enabled their success. You will translate these insights into compelling multi-format customer stories designed to resonate with our audiences. Partnering with Sales, Marketing, Customer Experience, and Product, you will ensure customers have the visibility and platforms to share their stories with target buyers and stakeholders.
In this role, you will be the strategic champion for our customers, ensuring that their voices are not just heard, but systematically amplified as a measurable engine for demonstrating Cisco’s real-world impact, accelerating deal closure, and substantiating our market position.
Responsibilities
Develop and execute multi-month storytelling experiences for globally recognized customers, including strategy, content development, and launch across target channels.
Manage customer storytelling projects (customer evidence creation, speaking engagement, and/or private networking opportunities) aligned to Sales, Product, and/or Marketing priorities.
Conduct deep-dive research on each customer's Cisco relationship (technology stack, business outcomes, CX services) to identify a variety of compelling, differentiable story angles.
Serve as advocacy liaison to Sales, Product, and Marketing leaders, translating their go-to-market needs into customer storytelling opportunities and advising on which customers can credibly support their initiatives whether self-managed or collaborating with team members.
Lead customer storytelling activation for regional Cisco Live events, including customer recruitment, interview coordination, content development, and on-site support.
Track and maintain all customer contacts, product implementations, and storytelling engagements within advocate relationship management platform.
Measure effectiveness of customer evidence content against traditional digital marketing engagement KPIs.
Forecast budget needs for all customer storytelling initiatives, and manage spend against approved budget, ensuring compliance with Cisco financial policies and reporting requirements.
7+ years of experience in customer-facing role(s), ideally focused on customer marketing, content marketing, advocacy programs, or B2B storytelling.
Proven track record in fast-paced, technical environments, preferably within enterprise networking, infrastructure, AI, Cloud, or DevOps sectors.
Experience building and executing high-level advocacy strategies that directly support sales and marketing objectives.
Exceptional writing, editing, and interviewing skills. Ability to synthesize complex technical data and product use cases into engaging narratives for diverse audiences.
Strong organizational skills with the ability to manage multiple high-visibility initiatives, stakeholders, and internal partners simultaneously.
Passionate about the voice of the customer, social proof, and customer evidence, and their impact on business success.
Thrives in dynamic, evolving environments; comfortable working both independently and as part of an extended team.
Dedicated, ambitious, and proactive in seeking feedback from stakeholders to ensure deliverables meet high standards.
Not shy about asking questions and enthusiastic about tackling new challenges.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
We securely connect everything to make anything possible.
Cisco is the worldwide technology leader that is revolutionizing the way organizations connect and protect in the AI era. For more than 40 years, Cisco has securely connected the world. With its industry leading AI-powered solutions and services, Cisco enables its customers, partners and communities to unlock innovation, enhance productivity and strengthen digital resilience. With purpose at its core, Cisco remains committed to creating a more connected and inclusive future for all.
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