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The role is responsible for maintaining positive customer relationships and managing the order process from quotation to product release. Key duties include negotiating sales quotes, resolving manufacturability issues, and coordinating with manufacturing departments to ensure timely delivery.
Candidates should have experience in inside sales, preferably within the printed circuit board industry, and proficiency in Microsoft Office. A bachelor's degree is preferred, and the ability to obtain a U.S. DoD security clearance is required.
TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer
TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.
Additional information can be found at www.ttm.com
Scope:
The individual in this position is responsible for maintaining a positive relationship between TTM Technologies and its customers. The Customer Service Representative will build strategic customer relationships by means of proactive interaction to meet business goals. Positive and energetic customer interface will encompass the majority of the workday in the form of telephone, e-mail and fax communications in an effort to succeed in gaining the opportunity to complete a customer’s order and increase the revenue of the corporation.
Duties and Responsibilities:
Able to quote from drawings or information supplied by customers to adequately book orders
Establish and maintain standard pricing levels at quotation
Negotiate and follow up on sales quotations to secure and book job orders
Address, resolve and communicate customer issues concerning manufacturability of products
Complete error free order entry into pre-established software and systems
Track job orders from booking to product release
Understand and maintain database of records for backlog reconciliation
Efficiently resolve issues with front end engineering to insure product releases are accurate and timely
Communicate with manufacturing departments to resolve on time delivery and quality issues
Maintain complete and accurate customer contact information
Set forth to meet and achieve daily goals
Responsible for providing and interpreting reports on sales activities and objective measurements
Develop, solicit and generate new customer accounts
Develop and maintain an organized work area
Balance workload to meet goals
Essential Knowledge and Skills:
Must clearly understand technology associated with manufacturing high technology circuit boards
Project independence, motivation and a success driven approach to complete responsibilities and meet goals
Excellent and articulate speaker in a variety of settings; easily adjusts the message to match the audience
Able to use superior customer-oriented telephone etiquette
Ability to coordinate and work effectively with many different departments, companies and personalities
Ability to read, write and communicate in English to the degree necessary to perform the job
Ability to work under pressure and prioritize tasks
Ability to multitask
Education and Experience:
Experience in an inside sales environment preferred; printed circuit board industry experience a plus
Excellent use and knowledge of Microsoft Office; Outlook, Word, Excel, PowerPoint
Bachelor’s degree preferred, but not required
Must have or be capable of obtaining and maintaining a U.S. Department of Defense (DoD) security clearance.
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TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401k, flexible spending and health savings accounts, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available on the 1st of the month following date of hire. For some positions, only PTO and holiday benefits are offered.
Compensation ranges for roles at TTM Technologies varies depending on a wide array of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At TTM Technologies, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on each individual set of circumstances. A reasonable estimate of the current range is:
$39,796 - $62,903Additional compensation: An annual or quarterly company bonus may apply based on position assignment. Positions hired for alternative shift may be eligible for a shift premium based on the assigned shift and location.
Export Statement:
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
A leading global technology solutions manufacturer of mission systems, RF Components/Microwave & Printed Circuit Boards
At TTM we are inspiring innovation in everything we do. We pride ourselves on being a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced interconnect products, including PCBs and substrates. A career at TTM, will allow you to work in a fast-paced, highly technical environment supporting a wide range of business sectors. Our name, TTM, which stands for time-to-market, underscores our commitment to accelerating the product development process for our clients. By offering time-critical, one-stop manufacturing services, we empower our customers to significantly reduce the time needed to innovate and launch new products, ensuring they stay ahead in today's fast-paced market. TTM Technologies is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
Offices: 200 Sandpointe Ave, Suite 400, Santa Ana, California 92707, US · 234 Cashman Drive, Chippewa Falls, Wisconsin 54729, US · 1521 Poplar Lane, Forest Grove, Oregon 97116, US · 4 Old Monson Road, Stafford, Connecticut 06075, US · 8150 Sheppard Avenue East, Toronto, Ontario M1B 5K2, CA
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