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Customer Service Representative (Guiding & Web Tension Specialist)
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
associate degree, bachelor degree
Posted 43d ago
~40 hrs/week
Responsibilities
Responsible for customer liaison during system application specification, quoting, and order review. Acts as a project manager to provide technical product solutions and support customers through installation and warranty issues.
Requirements
Requires a degree in Engineering, Business, or Technology with 1-5 years of experience, or 5+ years of industry knowledge. Must possess strong mechanical aptitude, communication skills, and the ability to read technical CAD drawings.
Full job description
Primary Responsibility: This position is responsible for customer liaison during system application specification, estimating, quote preparation, order review, and support after the sale.
Duties and Responsibilities:
High level of quoting experience to provide the best customer service in the industry
Strong mechanical aptitude with ability to provide conceptual solutions
Provide the best customer service in the industry
Cultivate an open communication environment
Support the department head to meet and exceed company objectives in an efficient manner
Provide product solutions to customer problems, manages all customer questions regarding technical applications, pricing, delivery, capabilities, etc.
Selecting systems for customer specific applications. Requires meeting customer needs and interaction with other team members and departments for nonstandard applications.
Estimate margin dollars based on equipment costs on quotations and orders
Handle Customer discussions concerning application and quotation issues.
Ability to perform equipment troubleshooting and installation oversight.
Act as a project manager for your projects through engineering and manufacturing as necessary – working with customers, vendors, and internal customers
Involvement with engineering during system testing
Maintain records, files, and databases for future reference
Handle customer complaints and warranty issues, provide solutions and negotiate credits, refunds, or rework options
Function as customer advocate and represent the customer’s interests regarding quality issues and interpretation of customer’s needs and specifications
Assist other departments as needed
Other duties as assigned to meet departmental and Company objectives.
Minimum Qualifications
Education/Experience:
Preferred: Bachelor’s degree in Engineering (Mechanical preferred but not limited to) or similar field with one to two years’ experience, or Bachelor’s degree in business or technology with three to five years’ experience, or Associate degree with three to five years’ experience.
or
Industry Knowledge with five year’ plus experience
Able to handle pressure well, be self-motivated and detail oriented
Ability to work collaboratively across functions to accomplish goals and meet company objectives
Ability to balance expectations for job duties with a creative approach for problem solving
Integrity and high ethical standards
Excellent communication skills, both oral and written
Other Candidate Qualifications:
Understands business implications of decisions
Ability to work in a team environment
Willingness to provide enthusiasm and creative solutions to meeting customer needs and achieving the company’s goals
Ability to work independently without supervision
Ability to “think on your feet”, creative problem solving, determine and advocate customer needs
Personable and able to develop and maintain good relationships
Ability to maintain composure, positive attitude, and organization with multiple tasks amidst constant interruptions and conflicting priorities
Financial aptitude with knowledge of or ability to learn business concepts related to sales and marketing, forecasting, negotiating deals, estimating, and tracking product and project costs
Ability to negotiate with customers, suppliers, and coworkers
Ability to effectively balance between customer satisfaction and optimizing financial returns
Technical aptitude with the knowledge of or ability to learn engineering concepts
Ability to read drawings and technical specifications of CAD work
Knowledge of Windows-based applications; experience with Salesforce and Epicor ERP is a plus
Understanding or ability to learn Ethernet-based networking
Physical Requirements
Ability to sit for extended periods of time
Able to wear personal protective equipment (if entering designated manufacturing areas)-safety shoes, safety glasses, hearing protection, etc.
Position located in Oklahoma City, OK (Hybrid after 1-year on-site training period)
#IND
Maxcess is an equal employment opportunity employer. We do not discriminate on the basis of race, religion, sex, disability, age, pregnancy, national origin, sexual orientation, or any other characteristic protected by applicable law. We are committed to diversity and inclusion, and all qualified candidates are encouraged to apply.
Work better, faster, and smarter with our industry-leading solutions.
Industry
Automation Machinery Manufacturing
Company size
1,001-5,000 employees
Headquarters
Oak Brook, Illinois
LinkedIn followers
24,666
Having a global presence means more than offering a responsive, convenient sales network—it means being a true one-stop shop for all your web handling needs. With manufacturing and sales locations across North America, Europe, India, and China, Maxcess provides an unrivaled worldwide reach. We are where you need us, when you need us, anywhere in the world.
By leveraging the world’s best web handling brands, we deliver customized, automated, end-to-end sustainable solutions that save time and money while maximizing productivity. Backed by more than 400 years of combined global service and support, our storied brands—RotoMetrics, Fife, Tidland, MAGPOWR, International Cutting Die (ICD), Webex, Valley Roller, and Componex—offer unmatched expertise in web handling applications, innovation, and customization to help you run better, faster, and smarter.
Offices: 1211 W 22nd St, Suite 804, Oak Brook, Illinois 60523, US · 222 West Memorial Road, Oklahoma City, OK 73114, US · Maxcess China, Zhuhai, Guangdong 519030, US · Maxcess Europe, 65779 Kelkheim, Germany, Kelkheim/Ts 65779, US · 2305 SE 8th Avenue, Camas, WA 98607, US
A global leader in the web handling industryIndustrial EngineeringMachinery ManufacturingIndustrial Automation
How many Manufacturing jobs are open in Oklahoma City, OK right now?
There are currently 791 open manufacturing positions in Oklahoma City, OK listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Oklahoma City, OK?
Companies currently hiring include Boeing, Northrop Grumman, ATC, Kirby, Northrop Grumman Mission Systems, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Oklahoma City, OK?
Yes — 24 of the 791 open manufacturing positions offer remote or hybrid work (11 remote, 13 hybrid).
How do I apply for Manufacturing jobs in Oklahoma City, OK?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.