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The role is responsible for processing purchase orders, coordinating product sourcing and deliveries, and managing inventory levels. It also involves providing customer support and optimizing operational workflows to ensure seamless order fulfillment.
A Bachelor's degree in Business or a related field is required, though prior experience may be considered in lieu of a degree. Proficiency in Microsoft Office, AS 400, and CRM systems is essential, along with strong organizational and communication skills.
Job DetailsJob Location: LOS ANGELES, CA 90045Salary Range: $58,382.00 - $75,000.00 SalarySUMMARY
Reporting daily to the company headquarters in Los Angeles, the Sales Operations Analyst role is will be responsible for processing multiple purchase orders (POs), coordinating deliveries, managing product sourcing, and ensuring seamless operational processes. This role requires exceptional detail orientation, optimal organization, strong technical skills, outstanding customer service abilities, and a commitment to accuracy in a fast-paced environment.
Onsite. 5200 W. Century Blvd. Los Angeles, Ca. 90045
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Purchase Order Management: Process multiple purchase orders accurately and efficiently, adhering to company policies and timelines, and ensuring the highest level of service possible under the guidance of the Company’s Sales SOP.
Product Sourcing & Coordination: Collaborate with manufacturing plants and internal teams to source products, coordinate delivery schedules, and ensure timely order fulfillment. Monitors inventory levels during order entry and notifies the production department as needed.
Delivery Coordination: Monitor and track shipments to ensure timely delivery, addressing delays or issues promptly. Works with the shipping departments and Traffic Supervisor to expedite or trace missing or delayed shipments. Notifies Shipping Supervisors of special handling or packaging requirements. Schedules shipments to meet customer needs in a cost-effective manner, including combining orders geographically and minimizing back orders.
Data Management: Maintain accurate records of purchase orders, deliveries, and supplier information within company systems.
System Proficiency: Utilize tools such as Excel, Word, AS 400, CRM platforms, and other online portals to manage data and processes effectively.
Process Optimization: Identify opportunities to streamline workflows and improve operational efficiency.
Customer Service: Provide excellent support to internal and external stakeholders by addressing inquiries, resolving issues, and fostering positive relationships.
Inventory Management: Maintain balanced consignment inventory levels based on information from JM Eagle and customers reports.
Account Management: Assists with customer problems and/or complaints and, after examining all pertinent information, initiate and follow through the resolution with Product Assurance / Traffic / Credit / Accounting / Plants / Production department of any dispute that involves an order. Access and update customer vendor portals as needed. Remains knowledgeable on all customers and provides coverage for the other Analyst’s during vacation or any time loss to ensure optimum customer service.
Product Knowledge: Responsible to obtain product and technical knowledge of all of the company’s products by attending various technical training seminars offered and self-study.
Communication: Communicates with customers and outside sales personnel (JM Eagle sales managers and manufacturer reps) and answers questions on pricing, quotations, customer order status, delivery schedules, competitive pricing and future production.
This position has no supervisory responsibilities.
QualificationsQUALIFICATIONS
Customer Service in manufacturing environment highly preferred.
Recent college graduates or early-career professionals are encouraged to apply.
Proficiency in Microsoft Excel, Word, AS 400, and/or CRM systems, with the ability to quickly learn new online portals.
Strong attention to detail, enabling accurate work in complex operational environments.
Excellent organizational skills to manage multiple tasks simultaneously.
Effective communication and interpersonal skills for collaboration with team members, suppliers, and customers.
Problem- solving skills to tackle challenges related to sourcing, deliveries, or order discrepancies.
Prior experience in purchase order processing or a related field is preferred but not mandatory.
Bachelor's Degree in Business or related field. Prior experience will be taken into consideration in lieu of.
This role is office-based and will require frequent interaction with suppliers or vendors via phone or email. Candidates should be comfortable working independently as well as part of a team. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Modern Infrastructure, Made In America
JM Eagle™ is the world’s leading plastic pipe manufacturer—an innovative leader that combines advanced technology with superior customer service to create the industry’s most sophisticated and diverse products. With 17 manufacturing plants and 2 distribution centers throughout the USA, JM Eagle manufactures the widest array of high-grade, high-performance PVC and PE pipe for use across a variety of industries and applications including utility, waterworks, plumbing, solvent weld, electrical conduit, natural gas, irrigation, potable water and sewage. JM Eagle™ gives its customers a significant competitive advantage in the marketplace with the greatest capacity and geographic reach. We’re committed to serving each and every customer in the best way possible. JM Eagle™ remains committed to our core value of delivering life’s essentials through the most eco-friendly plastic pipe products on the market. We pride ourselves on being able to illustrate the vital role our products play in improving and maintaining the health and quality of life throughout the world. Modern Infrastructure, Made in America, we are JM Eagle.
Offices: 5200 West Century Blvd, Los Angeles, CA 90045, US
There are currently 1,335 open manufacturing positions in Los Angeles, CA listed on Clera. New openings are added daily as companies post roles.
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