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Sales Service Manager (Customer Service & Logistics)
Houston, Texas, United States · On-site
Senior
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Skills: Customer Service Operations, Order Management, Inbound Logistics, Freight Operations, ERP Systems
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$67k–$85k/yr
Full-time
bachelor degree, professional certificate
Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Sick Time, Paid Holidays
Posted 22d ago
~40 hrs/week
Responsibilities
Manage the end-to-end demo fleet including asset tracking, maintenance, and utilization to support sales. Drive the execution of RFIs, RFQs, and RFPs through data coordination, analysis, and process improvement to increase bid win rates.
Requirements
Requires 2-7 years of relevant experience in demo or rental asset programs and proficiency in Microsoft Office. A bachelor's degree or project management certification is preferred, along with familiarity with SAP or CRM tools.
Logisnext Americas Inc. has supported customers for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support.
About the role
This role supports two core functions for Logisnext National Accounts: Demo Fleet Management: Manage the demo fleet end-to-end, ensuring asset readiness, utilization, and alignment with demo and rental needs to support sales and customer satisfaction. Sales Project Management: Drive execution of RFIs/RFQs/RFPs, including coordination, margin analysis, and data tracking to improve bid quality, speed, and win rates.
What you will do
Manage Demo Fleet by asset tracking, inspections, and maintenance. Standardize demo procedures, ensure asset readiness, and optimize utilization across demos. Support all Demo and Rental needs by promptly locating, communicating availability, coordinating transportation, and ensuring timely returns to the Owner. Close out all invoices associated with these Requests. Provides support to Logisnext National Accounts for all Requests For Information / Quotations / Proposals (RFl / RFQ / RFP), including managing the completion of all required data. Duties include downloading, organizing, and uploading related files & data to customer procurement websites. When required, prepares RFP deal analysis. Coordinate inputs across departments, Manages past bidding data by organizing, logging, and analyzing to identify trends and create reports to increase the success rate of winning bids. Continuous Process improvements with an eye for detail to identify gaps in current Trackers and Reports to allow for more transparency, visibility, and growth.
When & Where
Standard 8-hour office hours, Monday - Friday. Hybrid, 3 days in the Office (required Tues, Wed, and Thurs) and 2 WFH. Some travel expected.
QualificationsWhat you need to have
2-7 years of relevant experience Experience leading demo or rental asset programs. Willingness to drive and troubleshoot Forklifts as required. Excellent Microsoft skills (Excel, Word, PowerPoint). Demonstrated experience in a fast-paced environment with strong organization, multi‑project juggling, and deadline ownership. Teamwork mentality and the ability to hold oneself and the Team accountable for commitments. Ability to pay strong attention to detail. Positive attitude and a passion to learn. Excellent written and verbal communication; ability to build strong internal/external relationships.
What would be nice to have
Bachelor's Degree or Project Management Certifications. Familiarity with Logisnext products, batteries/chargers/attachments, and dealer operations (labor and STR rates). Prior experience with SAP, BPCS, and AX Experience with CRM usage for sales/admin processes and pricing coordination inside/outside CRM.
What we offer
Medical, dental, and vision benefits Paid Vacation, Sick Time, and Paid Holidays
Profit Sharing Opportunities
Flexible Spending and HSA Accounts
401k with automatic company contribution and company match Short-term and long-term disability insurance
Life, Dependent Life, and AD&D Insurance
Paid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave)
Employee Assistance Program
Employee Discounts
On-site fitness center (Houston) On-the-job training and development
The specific salary for a successful candidate will depend upon, among other legitimate factors, education, training, and/or experience.
To be considered for this role, all applicants must submit a full and complete application through our careers page.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Equal Opportunity Employer/Veterans/Disabled
Agency Disclaimer
Logisnext Americas Inc. does not accept unsolicited resumes from third party vendors. Any unsolicited resumes from a third party will become the property of the company to use at the company’s discretion, with the understanding that Mitsubishi Logisnext Americas, Inc. will not be billed a fee for any such resumes. If a company is designated as an approved vendor, then said company can only provide assistance on those positions requested via a formal written agreement of support.
For over 100 years, Logisnext Americas Inc. and its group companies have helped customers keep their operations moving. As a technology‑focused manufacturer, Logisnext Americas provides scalable solutions—from material handling and automation to full‑service fleet support. Headquartered in Houston, Texas, its complete portfolio of advanced solutions spans across five leading brands – Mitsubishi forklift trucks, Cat® lift trucks, UniCarriers® forklifts, Jungheinrich® warehouse and automation products and Rocla automated guided vehicles. All products are backed by an extensive dealer network offering industry-leading customer service and product support.
Offices: 2121 W Sam Houston Pkwy N, Houston, Texas 77043, US · 2950 Walkent Ct NW, Grand Rapids, MI 49544, US · 240 N Prospect St, Marengo, Illinois 60152, US
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