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Skills: Customer Service, Account Management, Order Processing, ERP Systems, Microsoft Excel
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Full-time
associate degree, bachelor degree
Major Medical Insurance, Dental Insurance, Vision Insurance, Voluntary Life Insurance, Short-Term Disability, Flexible Spending Accounts
Posted 31d ago
~40 hrs/week
Responsibilities
Manage assigned customer accounts by coordinating orders from receipt through shipment and serving as the primary liaison between customers and internal departments. Ensure accurate order entry in the ERP system and coordinate with production and shipping to meet customer commitments.
Requirements
Requires two or more years of experience in customer service, inside sales, or manufacturing, with proficiency in Microsoft Office. Preferred qualifications include an Associate's or Bachelor's degree and bilingual fluency in Spanish and English.
Full job description
Bayou Processing & Storage is a trusted partner in steel coil processing, storage, and distribution, serving customers from our 250,000-square-foot facility near the Port of Houston. For more than 20 years, we’ve supported industries such as steel manufacturing, automotive, construction, and energy with reliable service and a strong commitment to safety and quality. With barge, rail, and truck access, our operation is built for efficiency, and operated by a team that takes pride in doing things the right way.
At BPS, our Core Values guide everything we do: Be Safe Always, Provide Great Service, Do the Right Thing, Take the Initiative, and Maximize Your Potential. If these values resonate with you and you’re looking for a place where you can contribute, grow, and be part of a team that supports one another, we invite you to join our team.
Inside Sales Representative
Location: East Houston Reports To: Inside Sales Manager
Bayou Processing & Storage is seeking a customer-focused and detail-oriented Inside Sales Representative to manage assigned customer accounts and coordinate orders from receipt through shipment. This position serves as the primary liaison between customers and internal departments, ensuring orders are processed accurately, production schedules are communicated effectively, and customers receive exceptional service throughout the order lifecycle.
The ideal candidate thrives in a fast-paced manufacturing environment, is highly organized, and enjoys building strong customer relationships while coordinating with multiple departments to deliver outstanding results.
Key Responsibilities
Customer & Account Management
Serve as the primary point of contact for assigned customer accounts.
Build strong customer relationships through responsive, professional communication.
Respond to customer inquiries regarding orders, inventory, production status, pricing, and shipping.
Communicate order updates, schedule changes, and production delays in a timely manner.
Order & Production Coordination
Enter and maintain customer orders accurately within the ERP system.
Review purchase orders for pricing, specifications, packaging, and shipping requirements.
Coordinate order changes with Production Scheduling and Operations.
Monitor production progress to ensure customer commitments are met.
Ensure required documentation is complete before production begins.
Shipping & Inventory
Coordinate shipments with customers and transportation providers.
Schedule truck appointments and verify shipping documentation.
Monitor customer inventory levels and assist with inventory inquiries or discrepancies.
Coordinate expedited shipments when required.
Commercial & Administrative Support
Coordinate pricing requests with the Commercial Sales team and communicate approved quotations to customers.
Maintain accurate customer files, work orders, shipping documents, and electronic records.
Work closely with Accounting, Quality, Production, and Shipping to ensure seamless order execution.
Qualifications
Knowledge, Skills & Abilities - Required
Outstanding customer service and relationship-building skills.
Strong verbal and written communication.
Excellent organization and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving and critical-thinking skills.
Proficiency with Microsoft Office, including Excel, Outlook, and Word.
Knowledge of steel processing, inventory management, production scheduling, or shipping logistics is a plus.
Two or more years of experience in customer service, inside sales, account management, or a manufacturing environment.
Knowledge, Skills & Abilities - Preferred
Bi-lingual in Spanish and English.
Associate's or Bachelor's degree.
Experience in steel processing, metals, or industrial manufacturing.
Experience using ERP or MRP systems.
Success in This Role
Successful employees consistently:
Deliver exceptional customer service.
Maintain accurate order entry and documentation.
Communicate effectively with customers and internal teams.
Coordinate efficiently across departments to support on-time delivery.
Resolve issues quickly while maintaining positive customer relationships.
Represent Bayou Processing & Storage with professionalism and integrity.
Why Join Bayou Processing & Storage?
At Bayou Processing & Storage, our success is built on Integrity, Safety, Teamwork, Leadership, Quality, and Service. We offer the opportunity to join a collaborative manufacturing team where your work directly impacts customer satisfaction and operational success.
Physical Requirements:
• Ability to sit for extended periods while working at a computer and performing job duties. • Ability to perform repetitive hand and arm movements for typing, phone use, and operating standard office equipment. • Ability to independently move through office and warehouse environments, including walking on concrete floors and around operational areas. • Ability to stand and walk between work areas, meeting spaces, and production environments as required. • Ability to lift and carry office materials up to 25 lbs. • Ability to maintain sufficient visual and auditory acuity to read screens, review documents, observe surroundings, and respond to verbal instructions and safety alerts. • Ability to drive a standard company vehicle when required by the position.
Pre-Employment Requirements:
All candidates who receive a conditional offer of employment must complete the company’s pre-employment screening process. This includes:
Criminal background check: reviewed in accordance with job duties, the nature and gravity of any convictions, and the time elapsed since the offense or sentence completion.
Pre-hire drug screening: candidates must pass a drug screen to be eligible for hire.
Physical assessment: required for all Production and Distribution positions, conducted by a company-designated physician at no cost to the candidate.
Participation in each step of the pre-employment process is required. Candidates who choose not to participate or who do not meet the screening criteria will not be eligible for employment.
Benefits:
At Bayou Processing & Storage, we invest in the well-being of our team. Full-time employees receive a robust benefits package that includes multiple Major Medical plan options, Dental, Vision, Voluntary Life, Short-Term Disability, Flexible Spending Accounts, and HSA options for qualifying plans.
We also provide Long-Term Disability, Basic Life, and AD&D coverage at no cost to you. You’ll also enjoy a generous holiday schedule, a competitive PTO program, and a Safe Harbor 401(k) with company contributions to support your long-term financial goals.
We are an equal opportunity employer and maintain a safe, secure, and drug-free workplace where everyone has the opportunity to succeed.
Founded in 1955, North Shore Steel (NSS) is a customer-focused, technology-driven metals service center offering numerous value-creating solutions for various industries.
Currently, NSS has the largest inventory of galvanized steel products in the Gulf Coast, available for same-day pick up or next day delivery via our convenient and reliable online platform - SWIFT™.
With locations in Houston and Beaumont, TX, we provide extremely fast delivery across a full range of structural steel, sheet and plate products.
NSS products and services include but are not limited to –
Structural Steel
• Beams
• Tubing
• Pipe
• Bars/Rebars
• Grating
• Sheet/Coil
• Flats
• Channels
• Angles
• Plates
• Hot Rolled Sheets & Hot Rolled Coils
• Plate Remnants
Metal Processing
• Rolling
• Forming
• Cutting
• CNC Machining
• ASME Welding & NDE
NSS prides itself on core values including –
• “Be Safe Always”
• “Provide Great Service”
• “Do the Right Thing”
Connect with us to place an order or start your next project today!
Offices: 1566 Miles Street, Houston, TX 77015, US · 1795 Laurel Ave, Beaumont, Texas 77701, US
How many Manufacturing jobs are open in Houston, TX right now?
There are currently 3,550 open manufacturing positions in Houston, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Houston, TX?
Companies currently hiring include Powell, Comfort Systems USA Shoffner, Foxconn Industrial Internet USA, Q-EDGE CORPORATION, Empower Pharmacy, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Houston, TX?
Yes — 335 of the 3550 open manufacturing positions offer remote or hybrid work (98 remote, 237 hybrid).
How do I apply for Manufacturing jobs in Houston, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.