Akron, Ohio, United States · Remote OK
As a Consumer Relations Specialist at Goodyear, you will resolve customer issues while delivering a best-in-class experience that drives loyalty and repurchase intent. You will handle inquiries and complaints following e…
Skills: Customer Service, Problem Solving, Communication Skills, Contact Center Metrics, Telephony Software
Akron, Ohio, United States · On-site
$20/hr–$30/hr
Description Are you looking to grow your career with Great Lakes Auto Group? If you have strong automotive repair skills, take pride in quality workmanship, and are ready for your next opportunity, we'd love to hear from…
Skills: Automotive Repair, Vehicle Inspection, Mechanical Diagnosis, Electrical Troubleshooting, Drivability Diagnosis
Akron, Ohio, United States · On-site
$27/hr–$38/hr
As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — packag…
Skills: Mechanical Troubleshooting, Electrical Troubleshooting, Hydraulic Systems, Pneumatic Systems, Preventive Maintenance
Akron, Ohio, United States · On-site
Reporting to MD Americas & Chief Sales Officer Americas Consumer (Executive Committee), the Vice President & General Manager, Goodyear Retail leads the Goodyear and Just Tires retail portfolio which includes the strategy…
Skills: Strategic Planning, Operational Excellence, Data-Driven Decision Making, P&L Management, B2C Sales Growth
Akron, Ohio, United States · On-site
Be part of the Innovation Center Manufacturing team as an Area Manager (2nd Shift), producing high-performance tires for Goodyear Racing. In this role, you will lead 25–30 production associates in a unionized environment…
Skills: Leadership, Production Management, Problem Solving, Communication, Continuous Improvement
Akron, Ohio, United States · Hybrid
Database Systems Architect is a senior-level IT professional responsible for the administration, design, security, performance, and availability of enterprise-wide database systems, ensuring data integrity, consistency, …
Skills: Oracle Database Administration, Data Modeling, Database Design, Performance Tuning, Database Security
Akron, Ohio, United States · On-site
LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary MoReTec recycling t…
Skills: Production equipment operation, Troubleshooting, Quality control, Forklift operation, Material handling
Akron, Ohio, United States · On-site
LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary MoReTec recycling t…
Skills: Equipment Operation, Troubleshooting, Forklift Operation, LOTO Procedures, Quality Control Testing
Akron, Ohio, United States · On-site
$23/hr–$28/hr
Job Title Mechatronics & Robotics Technician Job Description Summary Job Description Our Purpose: At C&W Services, we live by the belief that Better Never Settles. We're dedicated to creating a positive impact globally, …
Skills: Mechatronics, Robotics, Material Handling Equipment, Preventative Maintenance, Troubleshooting
Akron, Ohio, United States · On-site
$18/hr–$20/hr
Machine Operator Location: 1140 S. Highbrook St Schedule: Monday – Friday 2:00pm-11:00pm Industry: Nutraceutical / Pharmaceutical Manufacturing About the Role We're a fast-growing manufacturing company looking for …
Skills: Machine Operation, Equipment Setup, Machine Changeovers, Sanitization, Quality Control
Akron, Ohio, United States · On-site
The Vice President of Analytics, Insight, and Data Products will be responsible for the creation of high-value data and actionable insights as well as the deployment of diagnostic and predictive analytical approaches (in…
Skills: Advanced Analytics, Data Science, Machine Learning, Artificial Intelligence, Python
Akron, Ohio, United States · On-site
Jetpack Shipping is a leader in private label fulfillment. It is our mission to provide effortless on-demand private label products while fixating on providing a transparent customer experience. We drive operational exce…
Skills: Production Line Operation, Packing, Sorting, Pallet Jack Operation, Quality Inspection
Akron, Ohio, United States · On-site
At Fred Martin Nissan, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Fred Martin Ni…
Skills: Automobile Diagnostics, Vehicle Repair, Communication, Basic Computer Skills, Technology Adaptation
Akron, Ohio, United States · On-site
Looking to start a career as an automotive technician? We’ll train you. Fred Martin Nissan is hiring an Automotive Technician Apprentice for our busy service department. If you have a strong work ethic, basic mechanical …
Skills: Automotive Repair, Vehicle Maintenance, Mechanical Diagnosis, Vehicle Inspection, Road Testing
Akron, Ohio, United States · On-site
$70k–$83k/yr
As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — packag…
Skills: Production Planning, Personnel Management, Quality Control, Employee Training, Safety Compliance
Akron, Ohio, United States · On-site
$70k–$83k/yr
As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — packag…
Skills: Production Planning, Employee Development, Safety Management, Quality Control, Process Improvement
Akron, Ohio, United States · On-site
Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be. Apply now …
Skills: Shipping And Receiving, Order Picking, Inventory Management, Forklift Operation, Pallet Jack Operation
Isuzu Veterans Apprenticeship Program (IVAP)Akron, Ohio, United States · On-site
Akron Isuzu Trucks of Akron, Ohio is seeking Military Veterans with mechanical experience who are interested in beginning a rewarding career as an Isuzu Service Technician. This opportunity is part of the Isuzu Veterans …
Skills: Diesel Mechanics, Wheeled Vehicle Maintenance, Heavy Equipment Maintenance, Automotive Repair, Aircraft Maintenance
Akron, Ohio, United States · On-site
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Customer Service, Emergency Response, Patrolling, Incident Documentation, Access Control
Akron, Ohio, United States · On-site
Company Description Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We c…
Skills: Inventory Preparation, Shipping and Receiving, Traceability, Vehicle Maintenance, Forklift Operation
Akron, Ohio, United States • Remote OK
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Resolve customer inquiries and complaints via phone, email, and mail to drive brand loyalty and repurchase intent. Provide business intelligence by documenting customer feedback and identifying product performance trends.
Requires a high school degree or equivalent with a preference for 1-2 years of contact center experience. Candidates should possess effective communication skills and a working knowledge of contact center hardware and software.
As a Consumer Relations Specialist at Goodyear, you will resolve customer issues while delivering a best-in-class experience that drives loyalty and repurchase intent. You will handle inquiries and complaints following established guidelines to ensure consistency and quality in every interaction. Additionally, you will identify and appropriately manage cases with potential legal or media implications, adhering to Consumer Relations protocols.
Drives customer loyalty and repurchase intent by delivering consistent, high-quality resolution to consumer issues.
Provides critical customer insights and feedback to the business, helping improve products, services, and overall customer experience.
Customer Service: Handle incoming consumer/customer phone calls & surface mail. Stay current with all Goodyear, Dunlop & Kelley products & services. Respond to email inquiries received through all Goodyear, Kelly, Dunlop web sites.
Quality Assurance: Meet/exceed established Consumer Relations quality assurance guidelines. Meet/exceed established customer satisfaction survey score standards.
Business Intelligence: Provide feedback on customer/Consumer contacts such as unusual spikes related to product & service performance. Complete accurate contact documentation.
Training: Complete all assigned Goodyear, Dunlop & Kelly training
Program Compliance: Authority to request refunds/future rebates to customer/consumers up to $500 ensuring compliance with Sarbanes/Oxley requirements
High School Degree or equivalent.
1-2 years of previous contact center experience or related experience is preferred.
Effective problem solving and communication skills.
Working knowledge of contact center metrics, hardware, software & telephony is preferred.
#LI-SM1
Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate
If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at 330.796.4500.
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
At Goodyear, our passion for innovation has driven us to be number one in tires, and that's been true from the racetrack to the moon.
Offices: 200 Innovation Way, Akron, OH 44316, US · Avenue Gordon Smith, Colmar-Berg, 7750, LU · 28F,989 Changle Road, Shanghai, Shanghai 200031, CN · Rua dos Prazeres, 284-Belenzinho, Sao Paulo, CEP 03021-900, BR · Via Anhanguera, KM 128, Sao Paulo, CEP 13474-900, BR
There are currently 122 open manufacturing positions in Akron, OH listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include The Goodyear Tire & Rubber Company, Jetpack Shipping, LKQ Corporation, Cushman & Wakefield, LyondellBasell, among others. Browse the listings above to see every active employer.
Yes — 14 of the 122 open manufacturing positions offer remote or hybrid work (3 remote, 11 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
