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Full-time
high school
Health insurance, Dental insurance, Vision insurance, Life insurance
Posted 7d ago
~40 hrs/week
Responsibilities
The Field Service Supervisor manages daily operations and field service technicians to ensure safety, efficiency, and customer satisfaction. They are responsible for scheduling, payroll, work order quality, and maintaining service truck standards.
Requirements
Candidates must have a high school diploma and at least five years of experience in a related industry, with a preference for two years in a supervisory role. Proficiency in business software and the ability to interpret technical and business reports are required.
Full job description
TEAM UP WITH US!
The Service Supervisor – Field Service is responsible for directly supervising field service technicians and the daily operations of the Machine Field Service Department
DO YOU HAVE WHAT IT TAKES?
WHAT YOU'LL DO:
Manages in accordance with Safety First and Safety Starts with Me culture
Communicate and ensure a seamless transition of the machine field service processes to each Customer and internal departments.
Interprets company policies to workers and enforces safety & DOT regulations.
Established or adjusts work procedures to meet schedules.
Maximize efficiency and truck utilization through effective communication and scheduling.
Manage work order quality standards and technician responsibilities related to paperwork and reporting expectations.
Manage technician group and resources to maximize efficiency to reduce operational costs and meet targets for field service.
Manage technician payroll
Manage WIP in accordance with Warren CAT operational goals
Review and manage technician performance in alignment with established Key Performance Indicators
Responsible for customer satisfaction metrics and corrective action plans when goals are not met.
Establish and maintain exceptional business relationship with Warren CAT’s customer base.
Responsible for the sale or the review of a quote as it pertains to a work order and managing profit margins within the work order.
Responsible for recruitment and retention of technician staff
Handle a large volume of phone calls in a timely manner while making accurate and precise decisions regarding prioritizing of all service calls.
Performs routine inspection of field service trucks for cleanliness and appearance.
Responsible for setting up maintenance schedules for all service trucks along with paper work.
Responsible for seeing that all service truck tooling is up to standards and a proper inventory of all tooling is kept and maintained.
Pro-actively establish effective relationships and support others in achieving high performance
Studies schedules and estimates worker hour requirements for completion of job assignment
Perform on call duties as assigned
Maintain a clean and organized work environment.
Display continuous respect, positive attitude and teamwork to achieve department and company goals.
Supervisory Responsibilities: Directly supervises field service technicians and the daily operations of the Machine Field Service Department
WHAT YOU'LL NEED:
Requires a minimum high school diploma or equivalent and five years’ experience in a related industry, as well as a depth of knowledge pertaining to machine service issues, business accounting, and leadership.
Prefer 2 years’ experience in a supervisory role in a service industry.
Ability to read, comprehend and interpret written instructions and procedures, business correspondence and routine reports.
Ability to write simple correspondence.
Ability to understand and present information in one-on-one and small group situations to customers or employees of the organization.
Employee is empowered to make decisions directly affecting their ability to perform the above duties and responsibilities.
Ability to define problems, collect data and establish facts. Ability to apply common sense understanding and deal with problems involving a few concrete variables in standardized situations. Must be able to follow routine protocols as well as identify when the routines do not apply in a specific situation.
The position requires the ability to develop priorities and adjust work plans to meet deadlines.
Must be capable and willing to learn CAT DBS System, Lotus Notes System and SIS.
Thorough knowledge of MS Excel, Word and PowerPoint and report writing applications, including but not limited to Cognos, Crystal Reports, and/or Tableau.
WHY WORK WITH US?
We like to take care of business and have fun doing it!
We offer health, dental, vision, life, and more as a comprehensive benefits package.
Don’t you want to work with awesome people?
IMPORTANT INFORMATION:
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Required travel up to 20%.
This position is considered a safety sensitive position.
The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.
EEO/AA
Related keywords
Field ServiceSupervisionSafetyDOT RegulationsWork OrdersPayrollWIPKPICustomer SatisfactionRecruitmentRetentionInventoryCAT DBS SystemLotus NotesSISMS Excel
Your authorized Caterpillar® dealership of choice providing complete equipment solutions across Oklahoma and West Texas.
Industry
Machinery Manufacturing
Company size
1,001-5,000 employees
Founded
1971
Headquarters
Midland, Texas
LinkedIn followers
17,895
Warren CAT: Your Dealership of Choice.
Warren CAT is one of the largest and fastest growing Caterpillar® dealerships in North America proudly serving customers throughout nineteen locations in West Texas and the State of Oklahoma. As a Cat dealer, we dedicate ourselves to providing customers complete solutions for their equipment needs, from heavy machinery to industrial engines. Our company is structured into three divisions which enable us to better serve the needs of our customers:
Machine Division
Rental Division
Power Systems Division
Warren’s capabilities extend beyond our ability to offer the leading name in heavy equipment; we dedicate ourselves to providing customers with the finest service in the industry. As part of the Caterpillar dealer network, our product support capabilities are vast, allowing us to offer customers universal support at a local level.
Offices: 15 Smith Road, Suite 4000, Midland, Texas 79705, US
heavy equipmentpower systemsheavy equipment rentaland parts and serviceReal Estate InvestmentCommercial Real EstateReal Estate
Based on 3237 listings with disclosed salaries, most manufacturing jobs in Texas pay between $70k–$177k per year. Individual offers vary with seniority, company size, and specialization.
How many Manufacturing jobs are open in Texas right now?
There are currently 23,925 open manufacturing positions in Texas listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Texas?
Companies currently hiring include Celestica, SpaceX, Applied Materials, Flex, RTX, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Texas?
Yes — 1561 of the 23925 open manufacturing positions offer remote or hybrid work (479 remote, 1082 hybrid).
How do I apply for Manufacturing jobs in Texas?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.