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Full-time
high school
Posted 22d ago
~40 hrs/week
Responsibilities
The role focuses on delivering superior customer service by resolving issues and processing orders accurately. It involves coordinating with sales and marketing teams while documenting all customer interactions in a CRM.
Requirements
A high school diploma and one year of office or clerical experience are required. Proficiency in Microsoft Office and computer skills are essential, with a preference for experience in the building products or fencing industry.
Full job description
JOB DESCRIPTION
Customer Service Representative
The Customer Service Rep is a key customer facing role, which interacts with internal and external stakeholders.
Status: Non-Exempt
Position Type:Full-time
Hours:40-45 hrs
Schedule:M-F
Standard Shift Start/End Time: Shift will fall between the hours of 6:30 a.m. to 5 p.m., depending on the team schedule. Flexible work environment. Overtime may be required as needed.
Reports to: Customer Service Manager
Key Roles
Delivering superior service by identifying and resolving issues
Maintain a working knowledge of our products, services, and promotions
Identify opportunities to upsell or solve customers’ problems
Being customer centric by always being polite and professional
Provide cohesive support to sales & marketing team.
Operate effectively in a cross functional team environment.
Provide value to internal and external customers.
Create and pursue self-development plan.
Other duties as needed: Job duties, responsibilities, and activities may change at any time and may include potential transfers to other departments and local facilities.
Key Competencies
Willingness to learn and follow directions.
Team Player: committed to improving, learning, and collaborating with others.
Problem-solving and continuous improvement mindset
Ability to collaborate and communicate effectively across departments.
Active prioritization of company mission, values, and culture.
Critical Evaluation and problem-solving skills.
Excellent phone skills.
Attention to detail.
Reliable attendance
Duties and Responsibilities
Routing qualified opportunities to the account executives for development and closure
Fill customer requests or inquiries concerning services, material takeoffs, products, billing, quotes, pricing, marketing, and displays.
Follow-up on pre-determined quote amounts.
Documenting all customer information, communications, and sales in CRM
Accurate order processing, including follow through on back orders and RMA’s.
Executing commercial initiatives & projects as needed
Other duties as needed: Job duties, responsibilities, and activities may change at any time and may include potential transfers to other departments and local facilities.
Work Environment
Local travel to various worksites may be required. Occasional trade show attendance may be required. No overnight travel is required.
While performing the duties of this job, the employee regularly works in an office setting and may occasionally need to go out onto the manufacturing floor. .
Education and Experience
Required:
High school diploma or equivalent
One year of office/clerical support experience.
Microsoft Office, Typing, Computer Skills experience
Preferred:
One year in a customer service or inside sales role.
Familiarity with building products or fencing industry.
Qualifications
PrimeSource Building Products, Inc. is an Equal Opportunity Employer. PrimeSource Building Products, Inc. is fully committed to equal employment opportunity (EEO) and maintaining a workplace free of discrimination and harassment based on race, gender, religion, age, color, national origin, disability, sexual orientation, genetic information and other non-merit factors. All persons shall be afforded equal employment opportunity at PrimeSource Building Products, Inc.
PrimeSource Building Products, Inc. prohibits discrimination in all aspects of its personnel policies, program practices and operations and relationships with employees and applicants, including but not limited to recruitment, hiring and merit promotion. PrimeSource Building Products, Inc. promotes programs of affirmative recruitment and employment at all levels of PrimeSource Building Products, Inc.. PrimeSource Building Products, Inc. subscribes to, and will implement to the full extent, all applicable laws that promote equality of opportunity.
PrimeSource Building Products, Inc. welcomes and encourages applications from persons with disabilities, and will reasonably accommodate the needs of those persons. PrimeSource Building Products, Inc. is firmly committed to satisfying its affirmative obligations under the Rehabilitation Act of 1973, to ensure that persons with disabilities have every opportunity to be hired and advanced on the basis of merit within PrimeSource Building Products, Inc.
Related keywords
CRMMicrosoft OfficeBuilding ProductsFencing IndustryOrder ProcessingRMAMaterial TakeoffsInside SalesCustomer CentricCross Functional Team
PrimeSource is a specialty branded building products company with a portfolio including fastening solutions and building materials, serving residential and commercial new construction and remodeling markets.
Home to Grip-Rite®, Pro-Twist®, Wolf Outdoor Living™ and Nationwide Industries®, as well as other premier building products brands, PrimeSource leverages world-wide supply-chain capabilities and fulfillment centers nationwide to source and distribute products for construction, including: collated fasteners, hand-drive screws and nails, railing, decking, roofing and gypsum materials, perimeter security accessories, and others.
Offices: 1321 Greenway Dr, Irving, Texas 75038, US
How much do Manufacturing jobs in Pennsylvania pay?
Based on 1496 listings with disclosed salaries, most manufacturing jobs in Pennsylvania pay between $66k–$150k per year. Individual offers vary with seniority, company size, and specialization.
How many Manufacturing jobs are open in Pennsylvania right now?
There are currently 11,189 open manufacturing positions in Pennsylvania listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Pennsylvania?
Companies currently hiring include Westinghouse Electric Company, Eurofins Viracor, Niagara Bottling, Globus Medical, Mission Critical Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Pennsylvania?
Yes — 916 of the 11189 open manufacturing positions offer remote or hybrid work (208 remote, 708 hybrid).
How do I apply for Manufacturing jobs in Pennsylvania?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.