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Full-time
high school, associate degree
Posted 17d ago
~40 hrs/week
Responsibilities
The representative manages customer inquiries, processes orders, and coordinates shipping and inventory logistics. They act as a liaison between customers, sales, and technical teams to resolve issues and ensure timely delivery of semiconductor materials.
Requirements
Candidates must have a high school diploma or associate degree with at least one year of experience in a customer service role. Proficiency in Microsoft Office and the ability to handle multiple tasks in a fast-paced environment are required.
Full job description
Job DetailsLevel: ExperiencedJob Location: Grove City OH - Grove City, OH 43123Position Type: Full TimeEducation Level: High School Diploma/GED or EquivalentJob Shift: Standard Business HoursJob Category: Customer ServiceTosoh SMD, Inc. is a global leader in semiconductor materials. Our superior products help customers introduce cutting-edge technologies that make our lives easier and move us into the future. Our state-of-the-art manufacturing facility and materials laboratory located in Grove City, OH manages the entire life cycle of our products, including supply chain development, research and development, manufacturing, testing and distribution.
Our innovative and devoted team of scientists, engineers, metallurgical experts, manufacturers and managers continuously collaborate and strategize to improve and create new materials for a wide range of customers' semiconductor needs. These products are used in many final applications like automotive, mobile devices, computers, artificial intelligence, 5G networks and industrial automation. As one of over 100 Tosoh Corporation's family of companies our motto is "We Make the Material That Makes Your Devices Work".
The Customer Service Representative interacts with customers to provide information in response to inquiries and complaints about products and services that are provided.
Position Profile
Non-exempt / full-time
Reporting Relationships
The Customer Service Representative reports to the Customer Service Supervisor.
Major Duties and Responsibilities
• Answer customer inquiries in a timely manner through verbal and written communication. • Process orders by establishing customer profiles, verifying Tosoh and customer part numbers, pricing, specifications, shipping information, and special instructions. • Report order status, problems, and quality issues to field sales and customers. • Resolve problems by effectively communicating information to the appropriate individuals and initiating the proper corrective action. • Expedite work in process to prevent customer production down time. • Prepare orders in compliance with controlled international and domestic shipping regulations (i.e. International letters of credit, commodity codes). • Navigate and execute order functions in various customer web portals. • Manage customer consignment inventory, resolving any quantity differences. • Follow through on shipments by tracking and communicating shipping details to consignee and resolving discrepancies en route. • Maintain complete and detailed history for each order file including order revisions, retuned goods, customer correspondence/inquiries, and shipping documents. • Monitor customer backing plate inventory by maintaining and organizing controlled documents. • Organize correspondence, quotations, commission statements, and product information. • Back up the Quotation Coordinator, process customer quotations. • Back up other Customer Services Reps as needed. • Other related duties.
Education • Associate’s degree or high school diploma plus one-year minimum experience in a customer service-oriented role.
Skills and Qualifications
• Ability and willingness to be assertive and resourceful in problem solving. • Ability and willingness to communicate effectively with people of various technical levels. • Ability and willingness to prioritize and perform multiple tasks in a fast paced and stressful environment. • Ability and willingness to maintain high quality image through professionalism and attention to detail. • Proficiency with a variety of computer applications including Excel and Windows Office. • Ability and willingness to develop a working knowledge of Tosoh’s products and product lines in order to discuss with manufacturing, engineering, R&D, customers, and sales on a daily basis.
Physical Requirements
• Must be able to sit for extended periods of time.
Tosoh SMD, Inc. is an Equal Opportunity Employer M/F/Disabled/Veterans
Today Tosoh SMD services its customers around the world through its global sales network. Its close proximity and relationship with the global customer base is part of what makes Tosoh SMD The Global Leader in Target Technology™.
Offices: 3600 Gantz Rd., Grove City, Ohio 43123, US · Songjiang Export Processing Zone, Shanghai 201613, CN · Hsinchu City, Taiwan 300, TW · PYEONGTAEK-SI, Gyeonggi-do 17744, KR
Sputtering TargetsPowdered MetalsHigh Purity Metals and Alloysand Additive Manufacturing MaterialsElectronicsManufacturing
Based on 1581 listings with disclosed salaries, most manufacturing jobs in Ohio pay between $65k–$143k per year. Individual offers vary with seniority, company size, and specialization.
How many Manufacturing jobs are open in Ohio right now?
There are currently 13,066 open manufacturing positions in Ohio listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Ohio?
Companies currently hiring include Swagelok, Carvana, Avery Dennison, Vertiv, Crown Equipment Corporation, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Ohio?
Yes — 859 of the 13066 open manufacturing positions offer remote or hybrid work (223 remote, 636 hybrid).
How do I apply for Manufacturing jobs in Ohio?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.