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Full time, permanent role Flexible location + Hybrid working. Become part of the world’s largest humanitarian movement About Red Cross Australian Red Cross is part of the world’s largest humanitarian movement…
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Sydney, New South Wales, Australia · Hybrid
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Lead the strategic development, optimization, and delivery of the Microsoft Dynamics 365 CRM platform. Create and maintain a three-year strategic roadmap to align CRM capabilities with marketing, fundraising, and operational objectives.
Requires substantive experience in CRM management or product ownership with a proven track record in strategic roadmap development and agile delivery. Knowledge of D365 or Salesforce and experience in the not-for-profit sector is highly advantageous.
About Red Cross
Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.
The Senior Manager - CRM is responsible for leading the strategic development, optimisation, and delivery of the organisation’s Customer Relationship Management (CRM) platform, Microsoft Dynamics 365 (D365).
Working as part of a Humanitarian movement which supports vulnerable people and communities, this role ensures the CRM effectively supports Marketing, Communication & Customer Experience, Fundraising, and operational objectives. A key focus is the creation and maintenance of a three-year strategic roadmap that aligns CRM capabilities with business priorities. The CRM Manager also oversees CRM-related projects, ensuring timely delivery, stakeholder alignment, and measurable outcomes.
Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.
Work/Life Flexibility: You can access flexible working arrangements, paid ‘Me’ day just for you and a wide range of other paid leave options
This role is covered by the Social, Community, Ho me Care and Disability Services Award - Level 7.
For additional enquiries, please contact Mark Wiegerink at [email protected] for a confidential discussion. Please note, email is for enquiries only. Applications must be received online to be considered.
Applications close: Friday 3rd July
While we appreciate the interest in our organisation, we will not be engaging with agencies or agency candidates for this position.
111 years’ experience supporting and working alongside people and communities experiencing vulnerability and hardship
Relief in times of crisis, care when it's needed most and commitment when others turn away. Red Cross is there for people in need, no matter who you are, no matter where you live. We help tens of millions of people around the world each year and care for local communities in Australia and Asia Pacific. For more information on our and how you can get involved, visit our website.
Offices: 155 Pelham Street, Carlton, Melbourne, VIC 3053, AU · St Andrews House Level 3, 464 Kent St, SYDNEY, NSW 2000, AU · 23-47 Villiers St, North Melbourne, VIC 3051, AU
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