Management & Leadership Jobs in Surabaya, Indonesia (Now Hiring) — 81 open — Page 3
Marriott International Hotels, Inc.
Duty Manager
Surabaya, East Java, Indonesia · On-site
Mid level
JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or …
Company Description Jl. Raya Gubeng 70, Surabaya 60281 With international recognition of the Asia Pacific Hand Hygiene Excellence Award from the World Health Organisation (WHO) and the Asia Pacific Society of Infection C…
Skills: Patient Experience Strategy, Service Recovery, Conflict Resolution, Team Leadership, Data Analysis
Company Description About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got y…
Skills: Community Management, Field Operations, Stakeholder Management, Strategic Planning, Cross-functional Collaboration
Company Description About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got y…
Skills: Community Management, Field Operations, Stakeholder Management, Partner Relations, Strategic Planning
2026 Meratus Star Program - International (Batch 2)
Surabaya, East Java, Indonesia · On-site
Entry level
Why Join Meratus Group? Meratus Group is building the future of Indonesias maritime logistics—connecting islands, enabling trade, and powering supply chains at scale. The Meratus Star Program (MSP) International is desig…
Skills: Communication, Problem-Solving, Data Analysis, Project Management, Stakeholder Management
Marriott International Hotels, Inc.
Duty Manager
Surabaya, East Java, Indonesia · On-site
Mid level
JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or …
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will be responsible for overseeing the dai…
Skills: Security Supervision, Team Management, Emergency Protocols, Crisis Management, Communication
Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It With Pride. You will lead the production operations in the Plant and delivering key perf…
Skills: Operational Leadership, TPM, Lean Manufacturing, Six Sigma, Project Management
Marriott International Hotels, Inc.
Supervisor-Front Office
Surabaya, East Java, Indonesia · On-site
Mid level
POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Mar…
Who are we? Amar Bank is one of the most technologically advanced digital banks in Indonesia. Our leading digital lending product, Tunaiku has the distinction of being the first FinTech product in Indonesia. We are also …
Skills: Partnership Development, Relationship Management, Negotiation, Team Leadership, Go-To-Market Strategy
Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Merat…
Senior Field Agronomist Senior Field Agronomist – East Java MAJOR TASKS & RESPONSIBILITIES Lead technical planning and execution of field trials to ensure high-quality data and delivery of trial targets.Provide technical…
Skills: Trial Design, Data Interpretation, Agronomy, Crop Protection, Leadership
Mengawasi seluruh proses operasional di Cash Processing Center (CPC)Memastikan proses penerimaan, penghitungan, dan penyortiran uang berjalan sesuai SOPMengontrol proses cash sorting, counting, balancing, dan packagingMe…
<p><strong>About HydroNeo</strong></p> <p>HydroNeo is an international smart aquaculture tech company and the market leader in Thailand for smart farm management. Our system combines IoT pond monitoring, automation, and …
Skills: Sales, Business Development, CRM Management, HubSpot, Lead Generation
Marriott International Hotels, Inc.
Hotel Cleanliness Supervisor
Surabaya, East Java, Indonesia · On-site
Mid level
POSITION SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleani…
Skills: Quality Inspection, Staff Supervision, Room Status Management, Interdepartmental Coordination, Employee Training
Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Merat…
Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Merat…
Skills: QA Automation, Test Planning, Katalon, Cypress, Playwright
Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Merat…
Skills: Accounts Receivable, Payment Allocation, Bank Reconciliation, Refund Validation, Taxation
Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Merat…
Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Merat…
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Full-time
high school, associate degree
Posted 27d ago
~40 hrs/week
Responsibilities
Oversees all property operations as the Manager on Duty to ensure high levels of hospitality and guest satisfaction. Manages guest relations, resolves service issues, and coordinates with various departments to maintain operational standards.
Requirements
Requires a high school diploma with 4 years of experience or a 2-year degree in Hospitality or Business with 2 years of experience. Must have a background in guest services, front desk, or housekeeping.
Full job description
JOB SUMMARY
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Supporting Property Operations and Guest Relations Needs
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Communicates any variations to the established norms to the appropriate department in a timely manner.
Sends copy of MOD report to all departments on a daily basis.
Strives to improve service performance.
Ensures compliance with all policies, standards and procedures.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Supporting Profitability Goals
Understands and complies with loss prevention policies and procedures.
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Managing the Guest Experience
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Empowers employees to provide excellent customer service.
Provides immediate assistance to guests as requested.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Ensures employees understand customer service expectations and parameters.
Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.
Records guest issues in the guest response tracking system.
Assisting Human Resources Activities
Participates as needed in the investigation of employee and guest accidents.
Observes service behaviors of employees and providing feedback to individuals.
Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
Celebrates successes and publicly recognizes the contributions of team members.
Ensures employees are cross-trained to support successfully daily operations.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International Hotels, Inc. is a hospitality company based out of 10400 FERNWOOD RD, Bethesda, Maryland, United States.
Offices: 10400 FERNWOOD RD, Bethesda, Maryland 20817, US
Frequently asked questions
How many Management & Leadership jobs are open in Surabaya, Indonesia right now?
There are currently 81 open management & leadership positions in Surabaya, Indonesia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Surabaya, Indonesia?
Companies currently hiring include Meratus Group, Marriott International Hotels, Inc., Hilton, Accor, PT Bank Danamon Indonesia Tbk, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Surabaya, Indonesia?
Yes — 4 of the 81 open management & leadership positions offer remote or hybrid work (0 remote, 4 hybrid).
How do I apply for Management & Leadership jobs in Surabaya, Indonesia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.