Kansas City, Missouri, United States · Hybrid
About Condado Condado is a fast-growing Contact Center as a Service (CCaaS) system integrator and customer experience consulting firm. We specialize in helping enterprises select, implement, integrate, and support cloud-…
Skills: NICE CXone, NICE CXone Studio, Project Management, Requirements Gathering, Client Relationship Management
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Skills: Quality Assurance, Leadership, Manufacturing, PFMEA, QCP
Salt Lake City, Utah, United States · On-site
We're Hiring: Purchasing Program Coordinator | $ 71,136 salary + Amazing Benefits! Location: 850 W. 1700 S. Suite #1, SLC, UT 84104 | Schedule: Monday- Friday 7:30 am – 4:00 pm | Type: Full-Time | FLSA: Exempt Are …
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Salt Lake City, Utah, United States · On-site
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If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your caree…
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Salt Lake City, Utah, United States · On-site
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Salt Lake City, Utah, United States · On-site
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Salt Lake City, Utah, United States · On-site
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Salt Lake City, Utah, United States · On-site
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Salt Lake City, Utah, United States · On-site
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Salt Lake City, Utah, United States · On-site
$84k–$126k/yr
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Salt Lake City, Utah, United States · On-site
Job Title: Senior Manager, System Engineering Job Code: 39284 Job Location: Salt Lake City, UT Job Schedule: 9/80- employees work 9 out of 14 days- totaling 80 hours worked- and have every other Friday off Job Descriptio…
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GIA Legacy PlanningSalt Lake City, Utah, United States · Remote OK
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Salt Lake City, Utah, United States · On-site
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Salt Lake City, Utah, United States · On-site
Position Description: Build the next chapter of your career with Barrick. Join an industry-leading organization where collaboration, innovation, and operational excellence create opportunities to grow, lead, and make a d…
Skills: Bullion Sales, Cash Management, Risk Management, SAP Treasury, Financial Reporting
Salt Lake City, Utah, United States · On-site
Description POSITION SUMMARY: The Shipping Lead directs the shipping team and performs warehouse duties that include but are not limited to shipping; managing orders due daily to meet the required order ship date; and en…
Skills: Shipping Management, Warehouse Operations, Inventory Control, MS Office, P21 Software
Salt Lake City, Utah, United States · On-site
Description POSITION SUMMARY: The Imprinting Lead will work in conjunction with the production/assembly department and graphics department to perform duties essential for customer order completion, timeliness, and accura…
Skills: Press Operation, Ink Mixing, Screen Production, Pad Printing, Team Leadership
Salt Lake City, Utah, United States · On-site
Zions Bank recognizes that its success comes from the dedication, experience and talents of its diverse employee base. As we usher in the next generation of banking, we’re committed to being the premier employer of choic…
Skills: Commercial Lending, Credit Analysis, Relationship Management, Loan Structuring, Sales
Salt Lake City, Utah, United States · On-site
WHY JOIN ALO? Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives an…
Skills: Retail Leadership, Business Acumen, KPI Management, Performance Management, Talent Analysis
Salt Lake City, Utah, United States · Hybrid
$92k–$135k/yr
Classification: Exempt Annual base salary: $92K–$135K plus 15% bonus, depending on experience. About Us: We are Alsco Uniforms. We’ve been working hard for our customers since 1889 when we invented the unifor…
Skills: Safety Management, Production Engineering, OSHA Compliance, Root Cause Analysis, Lean Manufacturing
Kansas City, Missouri, United States • Hybrid
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Lead the implementation and managed-service engagements for NICE CXone clients by running discovery and translating business needs into technical specifications. Manage offshore development teams to ensure timely delivery and serve as the primary technical point of contact for clients.
Requires deep hands-on experience with NICE CXone and a background in CCaaS consulting or project management. Must possess strong client-facing communication skills and the ability to manage distributed development teams.
About Condado
Condado is a fast-growing Contact Center as a Service (CCaaS) system integrator and customer experience consulting firm. We specialize in helping enterprises select, implement, integrate, and support cloud-based contact center solutions. Our mission is to build seamless, AI-powered CX ecosystems that drive exceptional customer engagement and long-term growth. We partner with leading CCaaS and CX technology vendors (e.g. NICE CXone, Genesys Cloud, Five9, Zoom Contact Center, and emerging AI providers) to deliver end-to-end solutions – from upfront advisory and vendor selection through implementation, integration with CRM/back-end systems, and ongoing managed support. We operate as a “super integrator,” combining the advisory insight of a technology agent with deep technical implementation capabilities.
With Condado’s vendor-agnostic approach and focus on innovation, we enable clients to reimagine their customer interactions – integrating voice, chat, social, and AI-driven channels into one intelligent platform. Our team’s background includes experience at top CCaaS vendors, consultancies, and enterprises, giving us unmatched expertise in contact center technology and customer experience (CX) strategy.
About the Role
Condado is hiring a client-facing NICE CXone specialist to take ownership of implementation and managed-service engagements currently run by our Director of Solutions Engineering. This is not a hands-on developer/build role — our offshore development team handles the heavy technical build work. Instead, this person is the trusted face of the project: the one who runs discovery, translates client needs into clear requirements, manages the offshore build team to deliver on time and correctly, and keeps the client confident and happy throughout.
We're looking for someone who can credibly answer "can NICE do this?" the majority of the time, knows when to say "I don't know, let me find out" rather than overpromising, and treats every engagement as an opportunity to deepen the relationship — not just check a box.
What You'll Do
Own client relationships for assigned implementation and managed-service accounts, serving as the primary point of contact and technical credibility for the client
Run discovery and requirements gathering: lead kickoff calls, document workbooks and call flows, and translate business needs into buildable specs
Direct and QA offshore development resources: hand off requirements to build teams, hold them accountable to timelines, and spot-check work before it goes to the client
Manage the implementation lifecycle end-to-end — from discovery through testing, client UAT, troubleshooting, and go-live
Provide managed services support for existing NICE CXone customers, handling day-to-day requests, enhancements, and issue resolution
Act as a technical buffer on client calls — present confidently, understand the platform deeply enough to speak to it live, and loop in specialists (developers, architects) as needed
Identify upsell and cross-sell opportunities by staying closely engaged with the client and understanding their broader technology roadmap
Partner with internal build/engineering leads (platform engineers/architects) on more complex technical designs, while retaining ownership of the client relationship and delivery outcome
Location
This role is 100% remote for candidates located anywhere in the U.S., with the exception of the Salt Lake City and Kansas City areas. Occasional travel may be required for high priority team meetings or client meetings.
Candidates based in the Salt Lake City or Kansas City metropolitan areas should expect a more hybrid work arrangement, with periodic in person collaboration.
What You Bring
Deep, hands-on experience with NICE CXone / NICE CXone Studio — ideally including builds involving APIs, voice, SMS/text, email, digital channels, dialer, ASR/AI (e.g., Omilia), and related integrations
Prior experience in a project management, implementation, or consulting capacity within a CCaaS/UCaaS or CX platform environment
Comfortable being the "smart PM" — technical enough to be credible with engineers and clients, but focused on delivery, communication, and relationship management rather than writing code full-time
Native or near-native English fluency and strong client-facing communication skills (this is a front-facing, white-glove role by design)
Experience working with or managing offshore/distributed development teams
Familiarity with SQL, JavaScript, and HTML is a plus
Experience with additional CCaaS platforms (Five9, Genesys, Zoom CX) is a plus but not required — NICE CXone expertise is the priority
Comfortable managing multiple concurrent implementations and managed-service accounts
Nice to Have
Prior experience specifically in a "Consulting Engineer," "Solutions Engineer," or "CX Transformation Consultant" type role
Experience with enterprise-level accounts and multi-year, multi-phase or international rollouts
API integration experience with platforms like Salesforce, ServiceNow, or Fiserv
Why This Role
~70–80% of Condado's business is NICE-based — this is core, high-priority work, not a side function
Clear growth path: strong performers naturally move toward account growth, upsell ownership, and eventually people/team leadership
White-glove, relationship-first culture — you're empowered to own outcomes, not just execute tickets
Your reliable partner in technology and workforce management
At Allshore, we’re your reliable partner in technology and workforce management. Our 360 workforce solutions handle everything—from culture and onboarding to local payroll and compliance—making it easy for you to manage international teams. Whether you need a single designer, an entire team of developers, or custom technology solutions, we devise the best strategy for your long-term success. Why choose us? 15+ years of industry experience Access to pre-vetted global experts (10% selection rate) Rapid talent matching (5-10 business days) Smooth communication Cost-optimized solutions Dedicated Client & Technical Success Managers Flexibility to scale up and down Monthly contracts Strong employee retention (3-5 years on average)
Offices: 1321 Burlington St, Suite D, Kansas City, Missouri 64116, US
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