Job Title: Customer Service Team Lead Business Unit: Thiochemicals Location: Radnor, PA JOB SUMMARY We are seeking an engaging and motivated Customer Service Team Lead to inspire and guide a team responsible for deliveri…
Skills: Team Leadership, Order Management, SAP, Customer Relationship Management, Escalation Management
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Commercial Credit Manager, Engineering & Construction
Radnor, Pennsylvania, United States · On-site
$163k–$272k/yr
Senior+
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Senior Commercial Real Estate Relationship Manager
Radnor, Pennsylvania, United States · On-site
$136k–$227k/yr
Senior
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The Opportunity: At Avantor, people are the most important part of our success because they drive our global performance. That’s why our Operations, Lab Services, Sales, and many other Avantor teams rely on our talent ac…
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Full-time
bachelor degree
Posted 1d ago
~40 hrs/week
Responsibilities
Lead and develop a team of Customer Service Representatives to ensure high performance and an exceptional customer experience. Oversee the end-to-end order management lifecycle and collaborate with cross-functional teams to optimize the quote-to-cash process.
Requirements
Requires a Bachelor's degree and at least 5 years of experience in customer service or supply chain, including 2+ years of leadership experience. Advanced proficiency in SAP and strong analytical skills are essential for managing high-volume, order-driven environments.
Full job description
Job Title: Customer Service Team Lead
Business Unit: Thiochemicals
Location: Radnor, PA
JOB SUMMARY
We are seeking an engaging and motivated Customer Service Team Lead to inspire and guide a team responsible for delivering an exceptional customer experience across high-volume, order-driven processes.
This role sits at the center of our customer operations and is responsible for leading end-to-end order management, strengthening customer relationships, and ensuring a seamless quote-to-cash experience. The position directly supports revenue generation by overseeing transactional order workflows tied to multiple manufacturing sites.
The Customer Service Team Lead will mentor and develop a team of Customer Service Representatives while managing escalations, optimizing workflows, and driving continuous improvement across systems and processes. This role operates in a fast-paced environment and requires close collaboration with Sales, Supply Chain, Logistics, Finance, and shared service teams.
This role offers the opportunity to lead a critical function that directly impacts customer experience and business performance. You will play a key role in shaping team culture, improving processes, and strengthening customer partnerships while developing your leadership capabilities.
KEY RESPONSIBILITIES
Team Leadership
Lead, coach, and develop a team of Customer Service Representatives to ensure high performance and customer satisfaction.
Create a positive, accountable, and collaborative team environment that fosters growth and engagement.
Conduct regular team and individual meetings to provide feedback, training, and performance management.
Monitor daily workload and allocate resources effectively based on order volume and priorities.
Train team members on complaint management procedures, systems, and business processes.
Order Management and Customer Support
Oversee the full order management lifecycle, ensuring accurate and timely order entry and processing (within 24 hours).
Act as the primary escalation point for complex or high-impact customer issues.
Provide real-time support on pricing, product availability, delivery schedules, and shipment status.
Manage complex order scenarios including VMI, consignment, and multiple supply chain models.
Monitor SAP order flows, troubleshoot lifecycle issues, and ensure proper customer master data and output settings (acknowledgements, ASN, invoices, COAs).
Oversee debit, credit, and residual transaction processing.
Business and Supply Chain Collaboration
Partner with Supply Chain, Sales, Logistics, Finance, and Credit teams to support business objectives.
Analyze and report KPIs related to customer service performance (residuals, complaints, adjustments).
Support accounts receivable and collections activities in coordination with Finance.
Contribute to forecasting, reporting, and inside sales or import/export processes as needed.
Networking and Continuous Improvement
Identify and implement process improvements to enhance efficiency, accuracy, and customer experience.
Represent the team in Customer Service Leadership meetings and cross-functional forums.
Partner with Business Process Optimization teams on Quote-to-Cash, Master Data, and Purchase-to-Pay initiatives.
Share best practices and help standardize processes across teams and systems.
Training & Development
Support onboarding and continuous learning for team members.
Attend training on systems, tools, and service protocols and apply knowledge across the team.
Foster a culture of continuous improvement and professional development.
EXPERIENCE & QUALIFICATIONS REQUIRED
Education: Bachelor’s degree required, preferably in Business or Supply Chain.
Experience, Qualifications & Skills:
5+ years of customer service, supply chain, or related experience.
2+ years of leadership or mentoring experience.
Experience in high-volume, order-driven environments (e.g., VMI, consignment) preferred.
Strong leadership, communication, and customer management skills.
Proven ability to manage escalations and build trusted relationships.
Subject matter expertise in order management and customer operations.
Advanced SAP skills required; intermediate Microsoft Office (Excel, Word, PowerPoint).
Strong analytical, problem-solving, and cross-functional collaboration skills.
Ability to manage complex orders, troubleshoot issues, and drive process improvements.
High attention to detail with strong prioritization and follow-through.
Building on its unique set of expertise in materials science, Arkema designs materials to address the ever-growing demand for innovative and sustainable materials, driven by the challenges of new energies, new technologies, the depletion of resources, mobility, and increasing urbanization.
Offices: 51, Esplanade du Général de Gaulle, Immeuble Lightwell, Puteaux, Île-de-France 92800, FR · 900 First Avenue, King of Prussia, PA 19406, US · 6/F, Block 1, Life Hub@Daning, 1868 Gonghexin Road, Shanghai, 200072, CN
High performance materialsCoating solutionsAdvanced MaterialsAdhesives solutionsand High Performance PolymersE-CommercePlastics and Rubber ManufacturingSalesRetailAutomotive
How much do Management & Leadership jobs in Radnor, PA pay?
Based on 33 listings with disclosed salaries, most management & leadership jobs in Radnor, PA pay between $94k–$272k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Radnor, PA right now?
There are currently 55 open management & leadership positions in Radnor, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Radnor, PA?
Companies currently hiring include Lincoln Financial, M&T Bank, Main Line Health, Airgas, Arkema, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Radnor, PA?
Yes — 36 of the 55 open management & leadership positions offer remote or hybrid work (5 remote, 31 hybrid).
How do I apply for Management & Leadership jobs in Radnor, PA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.