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Customer Service & Support Jobs in Radnor, PA (Now Hiring) — 14 open

Arkema logoArkema

Customer Service Team Lead Job

Radnor, Pennsylvania, United States · On-site

Senior$1.5B raised

Job Title: Customer Service Team Lead Business Unit: Thiochemicals Location: Radnor, PA JOB SUMMARY We are seeking an engaging and motivated Customer Service Team Lead to inspire and guide a team responsible for deliveri…

Skills: Team Leadership, Order Management, SAP, Customer Relationship Management, Escalation Management

Lincoln Financial logoLincoln Financial

Service Rep Claim Initiation

Radnor, Pennsylvania, United States · Remote OK

$20/hr–$27/hr

Entry level$825M raised

Alternate Locations: Work from Home; Charlotte, NC (North Carolina); Fort Wayne, IN (Indiana); Hartford, CT (Connecticut); Omaha, NE (Nebraska); Radnor, PA (Pennsylvania) Work Arrangement: Remote : Work at home employee …

Skills: Claim Initiation, Customer Service, Research, Documentation, Eligibility Verification

Main Line Health logoMain Line Health

Human Resources Contact Center Associate

Radnor, Pennsylvania, United States · Hybrid

Entry level$2M raised

Description: Could you be Main Line Health’s next HR Contact Center Associate at our Radnor Corporate Office? Why work as an HR Contact Center Associate at Main Line Health? Make an Impact! The HR Contact Center Associat…

Skills: Payroll, Benefits Administration, Recruitment, Employee Data Management, Customer Service

Main Line Health logoMain Line Health

Human Resources Contact Center Associate

Radnor, Pennsylvania, United States · Hybrid

Entry level$2M raised

Description: Could you be Main Line Health’s next HR Contact Center Associate at our Radnor Corporate Office? Why work as an HR Contact Center Associate at Main Line Health? Make an Impact! The HR Contact Center Associat…

Skills: Payroll, Benefits Administration, Recruitment, Employee Data Management, Customer Service

Hightower Advisors logoHightower Advisors

Client Service Associate - 2/13 Strategic Partners

Radnor, Pennsylvania, United States · On-site

Mid level$645M raised

Your Future Team 2/13 Strategic Partners is a financial advisory practice which consists of 16 financial professionals located in Wayne, PA. The team serves approximately 350 families and has over $1.5 billion in client …

Skills: Client Relationship Management, Financial Planning, Wealth Management, Account Maintenance, Client Onboarding

Lincoln Financial logoLincoln Financial

Financial Services Sales Representative - Annuities

Radnor, Pennsylvania, United States · Hybrid

$45k–$81k/yr

Entry level$825M raised

Alternate Locations: Radnor, PA (Pennsylvania) Work Arrangement: Hybrid : Employee will work 3 days a week in a Lincoln office Relocation assistance: is not available for this opportunity. Requisition #: 76300 The Role a…

Skills: Relationship Management, Consultative Selling, Financial Product Knowledge, Communication Skills, Customer Service

Arkema logoArkema

Account Specialist Job

Radnor, Pennsylvania, United States · On-site

Mid level$1.5B raised

This position is responsible for ensuring the quality of the Sales Order Management process, enhancing customer satisfaction and support, managing account reconciliation, and supporting the revenue stream of Arkema, Inc.…

Skills: Order Management, SAP, Customer Service, Account Reconciliation, Supply Chain Management

Main Line Health logoMain Line Health

Enterprise Imaging Analyst

Radnor, Pennsylvania, United States · Hybrid

$78k–$121k/yr

Mid level$2M raised

Enterprise Imaging Analyst Location: Radnor, PA (Hybrid – Local travel within Main Line Health Systems footprint) Focus Area: Imaging/PACs and Cardiology Applications Schedule: Full-Time Day Schedule (On-Call Rotation) C…

Skills: System Analysis, PACs, Cardiology Applications, Workflow Optimization, Integration Testing

Lincoln Financial logoLincoln Financial

Financial Services Sales Representative - MoneyGuard

Radnor, Pennsylvania, United States · Hybrid

$45k–$81k/yr

Entry level$825M raised

Alternate Locations: Radnor, PA (Pennsylvania) Work Arrangement: Hybrid : Employee will work 3 days a week in a Lincoln office Relocation assistance: is not available for this opportunity. Requisition #: 76262 The Role a…

Skills: Communication, Relationship management, Consultative selling, Financial services sales, Customer service

Ivy Rehab Network logoIvy Rehab Network

Physical Therapy Aide

Radnor, Pennsylvania, United States · On-site

Entry level

State of Location: Pennsylvania Position Summary: Our Therapy Aides are valued members of our clinic team. They ensure the equipment and clinic remain safe and clean for our patients, provide support to our front office …

Skills: Patient Care, Customer Service, Time Management, Multi-tasking, Written Communication

Main Line Health logoMain Line Health

Environmental Service Technician

Radnor, Pennsylvania, United States · On-site

Entry level$2M raised

Could you be our next Environmental Services Technician at Main Line Health's Hospitals? Available Shifts: First, second, and third shifts. Every other weekend and rotating holidays are required for all positions. Full t…

Skills: Housekeeping, Floor Care, Buffing, Burnishing, Waste Removal

Main Line Health logoMain Line Health

Environmental Service Technician

Radnor, Pennsylvania, United States · On-site

Entry level$2M raised

Could you be our next Environmental Services Technician at Main Line Health's Hospitals? Available Shifts: First, second, and third shifts. Every other weekend and rotating holidays are required for all positions. Full t…

Skills: Housekeeping, Floor Care, Refuse Removal, Customer Service, Equipment Maintenance

Lincoln Financial logoLincoln Financial

STAT PFL Claims Specialist

Radnor, Pennsylvania, United States · Remote OK

$23/hr–$31/hr

Entry level$825M raised

Alternate Locations: Work from Home; Charlotte, NC (North Carolina); Greensboro, NC (North Carolina); Hartford, CT (Connecticut); Omaha, NE (Nebraska); Radnor, PA (Pennsylvania) Work Arrangement: Remote : Work at home em…

Skills: Claims Processing, Customer Service, Medical Record Review, Written Communication, Verbal Communication

PNC logoPNC

Personal Banker

Radnor, Pennsylvania, United States · On-site

Mid level

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …

Skills: Accountability, Banking, Client Loyalty, Customer Experience, Customer Service

Arkema logo

Customer Service Team Lead Job

Arkema

Radnor, Pennsylvania, United States • On-site

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Senior

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  • Full-time
  • bachelor degree
  • Posted 1d ago
  • ~40 hrs/week

Responsibilities

Lead and develop a team of Customer Service Representatives to ensure high performance and an exceptional customer experience. Oversee the end-to-end order management lifecycle and collaborate with cross-functional teams to optimize the quote-to-cash process.

Requirements

Requires a Bachelor's degree and at least 5 years of experience in customer service or supply chain, including 2+ years of leadership experience. Advanced proficiency in SAP and strong analytical skills are essential for managing high-volume, order-driven environments.

Full job description

Job Title: Customer Service Team Lead

Business Unit: Thiochemicals

Location: Radnor, PA

 

 

JOB SUMMARY

 

We are seeking an engaging and motivated Customer Service Team Lead to inspire and guide a team responsible for delivering an exceptional customer experience across high-volume, order-driven processes.

 

This role sits at the center of our customer operations and is responsible for leading end-to-end order management, strengthening customer relationships, and ensuring a seamless quote-to-cash experience. The position directly supports revenue generation by overseeing transactional order workflows tied to multiple manufacturing sites.

 

The Customer Service Team Lead will mentor and develop a team of Customer Service Representatives while managing escalations, optimizing workflows, and driving continuous improvement across systems and processes. This role operates in a fast-paced environment and requires close collaboration with Sales, Supply Chain, Logistics, Finance, and shared service teams.

 

This role offers the opportunity to lead a critical function that directly impacts customer experience and business performance. You will play a key role in shaping team culture, improving processes, and strengthening customer partnerships while developing your leadership capabilities.

 

 

KEY RESPONSIBILITIES

 

Team Leadership

  • Lead, coach, and develop a team of Customer Service Representatives to ensure high performance and customer satisfaction.
  • Create a positive, accountable, and collaborative team environment that fosters growth and engagement.
  • Conduct regular team and individual meetings to provide feedback, training, and performance management.
  • Monitor daily workload and allocate resources effectively based on order volume and priorities.
  • Train team members on complaint management procedures, systems, and business processes.

 

Order Management and Customer Support

  • Oversee the full order management lifecycle, ensuring accurate and timely order entry and processing (within 24 hours).
  • Act as the primary escalation point for complex or high-impact customer issues.
  • Provide real-time support on pricing, product availability, delivery schedules, and shipment status.
  • Manage complex order scenarios including VMI, consignment, and multiple supply chain models.
  • Monitor SAP order flows, troubleshoot lifecycle issues, and ensure proper customer master data and output settings (acknowledgements, ASN, invoices, COAs).
  • Oversee debit, credit, and residual transaction processing.

 

Business and Supply Chain Collaboration

  • Partner with Supply Chain, Sales, Logistics, Finance, and Credit teams to support business objectives.
  • Analyze and report KPIs related to customer service performance (residuals, complaints, adjustments).
  • Support accounts receivable and collections activities in coordination with Finance.
  • Contribute to forecasting, reporting, and inside sales or import/export processes as needed.

 

Networking and Continuous Improvement

  • Identify and implement process improvements to enhance efficiency, accuracy, and customer experience.
  • Represent the team in Customer Service Leadership meetings and cross-functional forums.
  • Partner with Business Process Optimization teams on Quote-to-Cash, Master Data, and Purchase-to-Pay initiatives.
  • Share best practices and help standardize processes across teams and systems.

 

Training & Development

  • Support onboarding and continuous learning for team members.
  • Attend training on systems, tools, and service protocols and apply knowledge across the team.
  • Foster a culture of continuous improvement and professional development.

 

 

EXPERIENCE & QUALIFICATIONS REQUIRED

 

Education: Bachelor’s degree required, preferably in Business or Supply Chain.

 

Experience, Qualifications & Skills:

  • 5+ years of customer service, supply chain, or related experience.
  • 2+ years of leadership or mentoring experience.
  • Experience in high-volume, order-driven environments (e.g., VMI, consignment) preferred.
  • Strong leadership, communication, and customer management skills.
  • Proven ability to manage escalations and build trusted relationships.
  • Subject matter expertise in order management and customer operations.
  • Advanced SAP skills required; intermediate Microsoft Office (Excel, Word, PowerPoint).
  • Strong analytical, problem-solving, and cross-functional collaboration skills.
  • Ability to manage complex orders, troubleshoot issues, and drive process improvements.
  • High attention to detail with strong prioritization and follow-through.
  • Proactive, solutions-oriented mindset.
  • Commitment to safety, compliance, and teamwork.

Related keywords

SAPOrder ManagementVMIConsignmentQuote-to-CashPurchase-to-PayCustomer Master DataASNCOAKPIsSupply ChainLogisticsThiochemicalsCustomer ServiceProcess OptimizationMicrosoft Office

About Arkema

LinkedInVisit site

Innovative materials for a sustainable world

Industry
Chemical Manufacturing
Company size
10,001+ employees
Founded
2006
Headquarters
Puteaux, Île-de-France
LinkedIn followers
299,424
Total funding
$1.5B

Building on its unique set of expertise in materials science, Arkema designs materials to address the ever-growing demand for innovative and sustainable materials, driven by the challenges of new energies, new technologies, the depletion of resources, mobility, and increasing urbanization.

Offices: 51, Esplanade du Général de Gaulle, Immeuble Lightwell, Puteaux, Île-de-France 92800, FR · 900 First Avenue, King of Prussia, PA 19406, US · 6/F, Block 1, Life Hub@Daning, 1868 Gonghexin Road, Shanghai, 200072, CN

High performance materialsCoating solutionsAdvanced MaterialsAdhesives solutionsand High Performance PolymersE-CommercePlastics and Rubber ManufacturingSalesRetailAutomotive
View all jobs at Arkema

Frequently asked questions

How many Customer Service & Support jobs are open in Radnor, PA right now?

There are currently 14 open customer service & support positions in Radnor, PA listed on Clera. New openings are added daily as companies post roles.

Which companies are hiring for Customer Service & Support roles in Radnor, PA?

Companies currently hiring include Main Line Health, Lincoln Financial, Arkema, Hightower Advisors, Ivy Rehab Network, among others. Browse the listings above to see every active employer.

Are there remote or hybrid Customer Service & Support jobs in Radnor, PA?

Yes — 7 of the 14 open customer service & support positions offer remote or hybrid work (2 remote, 5 hybrid).

How do I apply for Customer Service & Support jobs in Radnor, PA?

Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.

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