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Full-time
Flexible working hours, Work-from-home opportunities, Generous vacation days, Mental, physical, and financial wellbeing tools, Travel industry professional perks and discounts, Inclusive work environment
Posted 4d ago
~40 hrs/week
Responsibilities
The Process Manager is responsible for assessing business requirements, identifying best practices, and implementing solutions for Energy Resource & Marine operations. They act as a liaison between stakeholders and project teams to ensure technical feasibility, compliance, and successful initiative delivery.
Requirements
Candidates must have proven experience in ERM, marine, offshore, or crew travel environments along with project management or implementation expertise. Proficiency in GDS Amadeus and MS Office tools is required, alongside strong commercial communication skills.
Full job description
Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team
Process Manager ERM (Energy Resource & Marine) - Hybrid
Full time, Mumbai, India. For this role, you will need to visit our Mumbai office once per week.
This role is responsible for the business requirements, adjustment, and improvement of solutions for BCD Energy Resource & Marine Operations. Projects and tasks can be linked to industry changes, client requirements, technology changes, new service models, cost reduction initiatives, operational audits, and more. The geographical scope can be on the country or regional level.
This includes business requirements assessment, identification of best practices, definition and documentation of requirements, change management, implementation, and testing. The Process Manager will work closely with operations, implementations, travel technology, and counterparts across the BCD Organization. The Process Manager is either the driver of total assignments or a contributor to BCD activities as a process expert.
As a Process Manager ERM, you will
Analyze business issues, document business requirements, work to find the best solution and best practice
Monitor and track the status of each initiative, engage appropriate local resources, and escalate as needed to ensure initiative success
Serve as liaison point between the account, the region, and the project team
Ensure appropriate required documentation is delivered and reviewed by relevant stakeholder teams
Confirm appropriate technical feasibility and compliance documentation is delivered by stakeholder teams
Support the Operations team where appropriate
About you
Proven experience in ERM, marine, offshore, or crew travel environments
Ability to apply technology as an enabler to process improvement
Proficiency in GDS Amadeus
Subject matter expert in Agency Operations, Call Center principles, or Automation/Technology
Demonstrated skills in MS Office tools, Word, PowerPoint, Excel - Access, MS
Excellent oral and written commercial English communication skills
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
About us
BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.
Get to know us by reading our blog and checking out our social media:
Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [email protected].
Open by design. We create connections that move people and ideas forward.
Industry
Software Development
Company size
10,001+ employees
Founded
2006
Headquarters
Utrecht
LinkedIn followers
383,858
BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress.
With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved US$24.4 billion in sales.
For more information, visit our website. You can also subscribe to our newsletter for the latest industry insights, thought-leader analysis and top tips to drive your successful travel program. Go to: http://ow.ly/N73i50Mhc9Y
Offices: Europalaan 300, Utrecht, 3526 KS, NL
Corporate travel managementTravel program auditsTravel safety and securityCorporate travel savings analysisMeetings and special eventsTraveler engagementHotel program auditsHotel SourcingHotel Cost Managementand Travel program analytics
How many Management & Leadership jobs are open in Mumbai, India right now?
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