Māngere-Ōtāhuhu, Auckland, New Zealand · On-site
Job Description Kia ora! When travel plans change, the way we respond matters. As a Disrupt Communication and Recovery Specialist, you’ll help shape the customer experience during some of the most challenging moments in …
Skills: Crisis Communication, Customer Experience, Operational Recovery, Stakeholder Management, Decision Making Under Pressure
Māngere-Ōtāhuhu, Auckland, New Zealand · On-site
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling and Passenger Services to over 300 million passenger…
Skills: Ramp Services Operations, Workplace Training, Competency-Based Assessment, Aircraft Turnaround Procedures, Airside Safety
Māngere-Ōtāhuhu, Auckland, New Zealand · On-site
Company Description Join a global snacking leader and help shape the future of our people and culture. At Jack Link's, we are passionate about creating protein-packed snacks that fuel life's adventures. From our 24/7 man…
Skills: Employee Relations, Recruitment, Onboarding, Performance Management, Stakeholder Management
Māngere-Ōtāhuhu, Auckland, New Zealand · On-site
Merchant 1948 | Footwear with heritage, designed for modern life We’re Merchant 1948 – a New Zealand family business putting shoes on feet since 1948. With over 30 stores across Aotearoa and Melbourne, we’ve built a repu…
Skills: Retail Leadership, Sales Driving, Team Coaching, Customer Experience, Visual Merchandising
Māngere-Ōtāhuhu, Auckland, New Zealand · On-site
Job Description Kia ora! Step into a critical leadership role where you will help strengthen the resilience of one of New Zealand’s most iconic organisations. As Chapter Lead Resilience, you’ll lead work that protects ou…
Skills: Emergency Management, Business Continuity Management, Enterprise Resilience, Strategic Leadership, Stakeholder Management
Māngere-Ōtāhuhu, Auckland, New Zealand · Hybrid
At AROA, our people come to work every day with passion and ideas that fuel our business and go home knowing they have made a real difference in the lives of others. AROA, which is Maori for ‘understanding’, is proudly N…
Skills: Maintenance Engineering, Fault Finding, Troubleshooting, Asset Reliability, CMMS
Māngere-Ōtāhuhu, Auckland, New Zealand · Hybrid
About Apollo: Apollo Projects is a nationwide design and build commercial construction company specialising in Food & Beverage, Sports and Aquatics and Cool/Cold storage facilities. Our reputation is built not only on th…
Skills: Design Management, Commercial Construction, Consultant Coordination, Tender Process Management, Contract Negotiation
Māngere-Ōtāhuhu, Auckland, New Zealand • On-site
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Lead customer communications and coordinate recovery efforts during operational disruptions such as delays and cancellations. Collaborate with internal teams to ensure consistent messaging across all channels and identify improvements for the customer experience.
Requires strong communication skills, a customer-first mindset, and the ability to make confident decisions in fast-paced environments. Flexibility to work a rotating roster including weekends, public holidays, and overnight shifts is essential.
When travel plans change, the way we respond matters. As a Disrupt Communication and Recovery Specialist, you’ll help shape the customer experience during some of the most challenging moments in their journey.
This 12-month secondment offers a unique opportunity to build deep operational knowledge, strengthen your communication expertise, and work at the heart of the airline during critical moments.
You’ll play a crucial role in supporting our customers and protecting the integrity of our operation. You’ll be the calm voice behind our communications during delays, cancellations and large-scale operational events, making sure customers have the right information, at the right time, delivered with empathy and clarity.
This role is ideal for someone who thrives in fast-paced, unpredictable environments, can make confident decisions under pressure, and is motivated by delivering exceptional customer care in challenging moments.
If you’re ready to make a real impact by supporting our customers through challenging moments and helping keep our operation running smoothly, we’d love to hear from you. Please apply with your most recent CV and cover letter.
Applications close 5th July 2026.
At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.
If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.
Kia Ora, Ni Hao, Gidday, konnichiwa, Talofa, Bula, Hello and Welcome to Air New Zealand, your journey starts here. Air New Zealand is one of the world's leading airlines, known around the world, not just for our name and our innovation but also for our reputation. We are recognised as "New Zealand's Most Reputable Organisation" for our strong leadership, customer service orientation, innovation, brand, corporate values, and our role as a strong ambassador for New Zealand. Each year we make sure our passengers who fly to, from and within New Zealand enjoy our uniquely Kiwi way of doing things. At Air New Zealand, we are all about people. Ambitious, helpful, proud, down-to-earth, caring people, who look after the needs of more than 13 million people every year. We look at ways of making the experience better for our customers and allowing people to experience our New Zealand. Our people drive us to be among the world's best, frequently winning awards in all aspects of our operations, testament to the Air New Zealanders living this culture daily, in the way they deliver customer experience. Whilst it's led from the top, it is delivered by thousands of people, constantly doing things that make a big difference!
Offices: 185 Fanshawe Street, Auckland, 1010, NZ
There are currently 7 open management & leadership positions in Māngere-Ōtāhuhu, New Zealand listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Air New Zealand, Apollo Projects, Aroa Biosurgery Limited, Jack Link's Protein Snacks, Overland Footwear Group (Merchant 1948 and Mi Piaci), among others. Browse the listings above to see every active employer.
Yes — 2 of the 7 open management & leadership positions offer remote or hybrid work (0 remote, 2 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
