About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with…
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with…
Skills: Air Freight Operations, Freight Forwarding, Customer Service, Logistics Documentation, International Shipping Regulations
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Skills: Air Freight Operations, Logistics Management, Team Leadership, Import/Export Handling, SOP Compliance
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Full-time
bachelor degree
Training and development from global experts, Career growth opportunities into Senior Associate, Team Leader, or Account Management roles
Posted 33d ago
~40 hrs/week
Responsibilities
Execute end-to-end air shipments by coordinating with airlines, trucking partners, and internal teams. Manage documentation, invoicing, and customer service to ensure seamless supply chain execution and regulatory compliance.
Requirements
Requires a bachelor's degree in logistics or a related field and 1-2 years of experience in air operations or freight forwarding. Must be fluent in Japanese with good English communication skills and open to working weekends.
Full job description
About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
The Opportunity / ポジションの魅力
As an Air Operator, you'll play a key role in ensuring smooth and timely air freight movements for our customers. You'll coordinate daily with airlines, trucking partners, terminals, and internal teams to keep shipments on track.
This role combines hands-on operations, customer service, and documentation work helping deliver seamless supply chain execution while driving efficiency, volume growth, and profitability across our Japan gateway.
Execute end-to-end air shipments: / エンドツーエンドの航空貨物輸送の実行:
Receiving booking, contact with shipper/consignee and agent to arrange the shipment within SOP's provided. 予約の受付、荷送人/荷受人および代理店と連絡を取り、提供されたSOPの範囲内で出荷を手配する。
Input data into system to create file, completing Mawb and Hawbs, ensure correct & on time handling of files, file AMS or submit EDI (FHL/FWB) as required. システムにデータを入力してファイルを作成し、MAWBおよびHAWBを完成させ、ファイルの正確かつ期日通りの処理を確保し、必要に応じてAMSのファイル送信やEDI(FHL/FWB)の送信を行う。
Timely invoicing to clients/agents as well as checking and confirm incoming invoice of sub-contractors on time & correctly. 顧客/代理店へのタイムリーな請求、および下請け業者からの請求書の期日通りの正確な確認と承認。
Customer service by following up on customer advices/request or claim and feedback to customer and overseas and make respective shipment arrangement. 顧客のアドバイス/要求やクレームのフォローアップによるカスタマーサービスを提供し、顧客や海外へフィードバックを行い、適切な出荷手配を行う。
Inform senior/manager if any irregularities or problems that require assistance and to feedback on subcontractors' standards and services. 支援が必要な不規則な事態や問題が発生した場合はシニア/マネージャーに報告し、下請け業者の基準とサービスについてフィードバックする。
Ensure all operational activities comply with international shipping regulations, company policies, and customer SOPs. すべてのオペレーション活動が国際輸送規制、会社のポリシー、および顧客のSOPに準拠していることを確認する。
Handle customers statistics and reports or any special request for improve system. 顧客の統計やレポート、またはシステム改善のための特別な要求に対応する。
Support data and system accuracy: Keep Flexport systems updated to meet KPIs and maintain high-quality data. データとシステムの正確性のサポート: KPIを満たし、高品質なデータを維持するために、Flexportのシステムを常に最新の状態に保つ。
Collaborate across teams: Work closely with account managers or customers, and customs teams to ensure smooth operations and a great customer experience. チーム間のコラボレーション: アカウントマネージャー或いは顧客、通関チームと緊密に連携し、円滑なオペレーションと優れたカスタマーエクスペリエンスを確保する。
Drive improvement: Identify and suggest process enhancements to increase efficiency and quality. 改善の推進: 効率と品質を向上させるためのプロセス強化要因を特定し、提案する。
Take ownership: Support teammates and take on additional tasks when needed/required. 主体性の発揮: チームメイトをサポートし、必要/要求に応じて追加のタスクを引き受ける。
What We're Looking For / 求める人材
Bachelor's degree in logistics, supply chain, business, or related fields. ロジスティクス、サプライチェーン、ビジネス、または関連分野の学士号。
1-2 years of experience in air operation or related roles in freight forwarding/logistics. フレイトフォワーディング/ロジスティクス業界での航空オペレーションまたは関連する役割における1〜2年の経験。
Fluent in Japanese, with good written and spoken communication. Good communication of written and spoken English. 流暢な日本語(優れた書面および口頭でのコミュニケーション能力)。書面および口頭での良好な英語コミュニケーション能力。
Detail-oriented, structured, and eager to learn global supply chain operations. 細部への配慮ができ、構造化されており、グローバルなサプライチェーンオペレーションを学ぶ意欲がある。
Customer-focused mindset: respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing first-class customer service at all times. 顧客志向のマインドセット:顧客のニーズに迅速かつ専門的に対応し、電話に応答し、顧客の問い合わせに対応し、常に一流のカスタマーサービスを提供する。
We are looking for candidates who are flexible and open to work on weekends. 柔軟性があり、週末の勤務にもオープンな候補者を探しています。
What You'll Gain / 得られるもの
Deep expertise in air freight operations (imports, exports, intermodal) by using advanced system in the industry. 業界における先進的なシステム利用による航空貨物オペレーション(輸入、輸出、インターモーダル)における深い専門知識。
Hands-on exposure to international logistics systems (carriers, customs, warehouses). 国際的なロジスティクスシステム(運送業者、税関、倉庫)に関する実践的な経験。
Opportunity to grow into Senior Associate, Team Leader, or Account Management roles as Flexport Japan scales. Flexport Japan規模拡大に伴い、シニアアソシエイト、チームリーダー、またはアカウントマネジメントの役割に成長する機会。
Be part of a fast-growing international company with training and development from global experts. グローバルな専門家からのトレーニングと能力開発を受けられる、急成長中の国際企業のチームの一員になること。
Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.
Related keywords
Air FreightSupply ChainMAWBHAWBAMSEDIFHLFWBSOPLogisticsFreight ForwardingImportExportIntermodalCustomsKPI
Our mission is to make global trade so easy that there will be more of it.
Industry
Transportation, Logistics, Supply Chain and Storage
Company size
1,001-5,000 employees
Founded
2013
Headquarters
San Francisco, California
LinkedIn followers
320,763
Total funding
$2.7B
Our mission is to make global trade so easy that there will be more of it.
Offices: 100 California St, Floor 5, San Francisco, California 94111, US · 111 W 19th St, New York, New York 10011, US · 12181 Bluff Creek Dr, Playa Vista, California 90094, US · Nieuwezijds Voorburgwal 223, Amsterdam, North Holland, NL · 3 Canton Rd, Tsim Sha Tsui, 26F, Tower, 5 The Gateway, Harbour City,, Hong Kong, - -, HK
How many Logistics jobs are open in Tokyo, Japan right now?
There are currently 231 open logistics positions in Tokyo, Japan listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Tokyo, Japan?
Companies currently hiring include Rakuten, Coupang, Amazon, Applied Materials, Buccellati, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Tokyo, Japan?
Yes — 59 of the 231 open logistics positions offer remote or hybrid work (2 remote, 57 hybrid).
How do I apply for Logistics jobs in Tokyo, Japan?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.