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Field Operations Manager - Home Services & Construction
Richardson, Texas, United States · On-site
$80k–$120k/yr
Entry level
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$46k–$60k/yr
Full-time
high school, associate degree
Tuition reimbursement, Medical insurance, Dental insurance, Vision insurance, Prescription drug coverage, 401(k) retirement plan
Posted 10d ago
~40 hrs/week
Responsibilities
The Warranty Specialist administers warranty claims, registrations, and credits while providing support to distributors, dealers, and internal departments. They are responsible for maintaining accurate records, generating operational reports, and collaborating across departments to resolve warranty-related issues.
Requirements
Candidates must have a high school diploma or equivalent and at least 3 years of experience in customer service, warranty administration, or claims processing. Proficiency in Microsoft Office and experience with ERP systems are required, with preference given to those with HVAC industry experience.
Full job description
What Drives Success
Position Summary
The Warranty Specialist is responsible for administering warranty claims and registrations while providing exceptional support to distributors, dealers, sales representatives, and internal departments. This role serves as the primary point of contact for warranty inquiries, claim processing, product registrations, credits and returns, dealer portal support, and warranty reporting.
The Warranty Specialist ensures warranty claims are processed accurately and in accordance with company policies, maintains warranty related records and reporting, and partners with Customer Service, Sales, Operations, Accounting, and Technical Support to deliver timely resolutions. The ideal candidate is highly organized, customer focused, detail oriented, and able to manage multiple priorities in a fast paced environment.
Key Responsibilities
Warranty Administration
Review, evaluate, and process manual and automated warranty claims for accuracy and policy compliance.
Process warranty registrations and correct registration errors as needed.
Manually register equipment serial numbers when approved or when system exceptions occur.
Research warranty eligibility, claim status, product information, and registry history.
Provide warranty claim status updates to customers, distributors, sales representatives, and internal stakeholders.
Resolve routine warranty issues independently while escalating complex or unusual situations to management.
Customer Support
Respond professionally to warranty related phone calls and emails.
Assist customers, distributors, dealers, and homeowners with warranty questions, product registrations, and claim inquiries.
Provide guidance on warranty policies, claim requirements, and supporting documentation.
Deliver exceptional customer service while meeting established response time expectations.
Credits, Returns & Claims Support
Coordinate warranty-related credits and returns with internal departments.
Process and distribute credit memo notifications.
Maintain freight claim documentation and tracking logs.
Assist in resolving customer issues related to warranty credits, returns, and shipping claims.
Distributor Portal & User Support
Support distributor portal users by coordinating new user setup requests.
Process password reset requests through established internal procedures.
Assist with user access issues, including branch visibility and account access.
Coordinate with IT and system administrators to resolve technical issues affecting warranty users.
Reporting & Documentation
Maintain warranty claim tracker and supporting documentation.
Generate daily warranty reports and operational reporting as requested.
Prepare warranty reports for sales representatives, agencies, and management following established approval processes.
Maintain accurate warranty records and documentation in accordance with company policies.
Monitor trends and identify recurring warranty issues for management review.
Cross-Functional Collaboration
Partner with Customer Service, Sales, Accounting, Operations, Logistics, Technical Support, and IT to resolve warranty related issues.
Communicate effectively with Regional Sales Managers and internal stakeholders regarding warranty activity.
Support process improvements that enhance warranty administration efficiency and customer experience.
Participate in special projects and additional departmental responsibilities as assigned.
What We Are Looking For
Qualifications
Required
High school diploma or equivalent required; Associate's degree preferred.
Minimum of 3 years of customer service, warranty administration, claims processing, order management, or related experience.
Experience reviewing and processing warranty claims.
Strong customer service and problem-solving skills.
Excellent written and verbal communication skills.
Strong attention to detail with a high degree of accuracy.
Ability to manage multiple priorities while meeting deadlines.
Proficiency with Microsoft Office, including Excel and Outlook.
Experience working within ERP and business systems.
Preferred
Experience in HVAC manufacturing, distribution, or related industries.
Experience using SAP or similar ERP systems.
Knowledge of warranty administration, product registration, returns, credits, and freight claims.
Experience preparing operational reports and maintaining performance data.
Knowledge, Skills & Abilities
Strong organizational and time management skills.
Excellent analytical and problem solving abilities.
Ability to interpret warranty policies and procedures.
Ability to communicate professionally with customers and internal teams.
Ability to work independently while collaborating across multiple departments.
Demonstrated commitment to accuracy, confidentiality, and customer satisfaction.
Ability to adapt to changing priorities in a fast paced environment.
Performs other duties and special projects assigned in support of departmental and organizational objectives.
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What We Offer
Compensation: This is a salaried non-exempt role. This means that employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law). The starting salary range for this role and market is between $45,600-$59,850annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate.
Employees in this role are also eligible for abonus in accordance with the terms of the Company’s applicable plan.
Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.
Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.
Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!
Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.
We may use automated tools, including artificial intelligence, to support parts of our hiring process, such as application review and interview scheduling. These tools assist our teams but do not replace human decision-making. If you need an accommodation or have questions, please contact [email protected].
Lennox (NYSE: LII) is a leading provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.
Beginning over a century ago, Lennox has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.
We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America and Asia. Lennox is publicly traded on the NYSE and has paid steady dividends on profits. (LII)
The Corporation's brands include Lennox, Allied Air, Armstrong Air, Heatcraft, Ducane, Magic-Pak, and Friga-Bohn.
Lennox is an Equal Opportunity Employer and supports a diverse, inclusive work environment.
Offices: 2140 Lake Park Blvd, Richardson, TX 75080, US
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How many Logistics jobs are open in Richardson, TX right now?
There are currently 213 open logistics positions in Richardson, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Richardson, TX?
Companies currently hiring include Celestica, Lennox, Fossil Group, Inc., Lowe's Companies, Inc., Associa Community Management Corporation of New Jersey, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Richardson, TX?
Yes — 20 of the 213 open logistics positions offer remote or hybrid work (2 remote, 18 hybrid).
How do I apply for Logistics jobs in Richardson, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.