About Downstream Downstream is a marketplace platform transforming the waste and construction industries from the ground up. We're on a mission to bring simplicity, transparency, and sustainability to two of the most ess…
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Full-time
Medical insurance, Dental insurance, Vision insurance, 401(k) with company match, Company equity, Paid time off
Posted 17d ago
~40 hrs/week
Responsibilities
The Customer Experience Representative will manage the end-to-end customer journey, including account check-ins, onboarding, and order processing. You will be responsible for resolving customer inquiries, building quotes, and maintaining accurate CRM records within strict SLA timeframes.
Requirements
Candidates must have 1–3 years of experience in customer service, customer success, or inside sales. Strong communication skills, an ownership mindset, and the ability to perform under time pressure are required.
Full job description
About Downstream
Downstream is a marketplace platform transforming the waste and construction industries from the ground up. We're on a mission to bring simplicity, transparency, and sustainability to two of the most essential — but often overlooked — sectors of our economy.
We make it easy for contractors, builders, and businesses to find and book critical services like dumpster rentals, hauling, site services, and equipment — all in a few clicks. No endless calls, no confusing pricing, no waiting around. Our platform connects customers with vetted, reliable providers so they can get what they need, when they need it.
We're not just about convenience — we're about impact. By streamlining logistics and digitizing the supply chain, we're helping reduce waste, cut emissions, and build a cleaner, more sustainable future. Let's build better, together.
About the Role
We're looking for a Customer Experience Representative (CX2) to own customer-facing work end to end: account check-ins, cart building, quotes, onboarding, and customer-side order changes. This is a great opportunity for someone with customer service or inside sales experience who wants to build a career in a fast-paced, high-growth marketplace.
At Downstream, every ticket has one owner — you. The ticket you open is the ticket you close, including supplier calls when a ticket requires them. You'll learn our full catalog, work inside a clear SLA framework, and be paid on your own measurable performance — not team averages.
What You'll Do
• Run standard account check-ins and build lasting customer relationships
• Build carts and quotes against active customer demand
• Own SMB customer onboarding through the first 30 days
• Handle customer service denials, date changes, and swap/removal requests end to end
• Process refunds within authority and escalate cleanly when above it
• Source new suppliers and onboarding — identification and first contact — for customer needs
• Resolve general customer questions across the full book
• Keep flawless CRM logging on every action, every ticket
Role Specifics
• Ownership model: single-owner resolution — every ticket, open to close
• SLA framework: Critical first action in 5–10 minutes · High in 15 · Standard in 30 min–2 hrs
• KPI structure: SLA compliance 40% · time to first action 25% · Execution Quality Score 25% · throughput 10%
• Performance grading: monthly A/B/C scoring from CRM data — measurable, auditable, individual
• Escalation path: CX2 → CX3 → Team Lead; correct escalation is never penalized
Compensation
$50,000 per year base, plus a quarterly performance bonus of up to 30% of base at the top tier, plus a team collaboration bonus. Performance-gated progression within the band.
Requirements
• 1–3 years in customer service, customer success, or inside sales
• A clear, professional communicator on the phone and in writing
• Organized under time pressure — SLA windows are part of the job
• An ownership mindset: no hand offs, no dropped threads
• Comfortable being measured — your bonus is earned on your own numbers
Benefits
Downstream is an equal opportunity employer. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.
• Medical, dental, and vision insurance
• 401(k) with a company match
• Company equity — be an owner in what we're building
• Paid time off, paid holidays, and floating holidays
AI-powered marketplace for equipment rentals, waste management, and jobsite services - built to help construction teams
Industry
Technology, Information and Internet
Company size
51-200 employees
Founded
2022
Headquarters
Dallas, Texas
LinkedIn followers
11,271
Downstream Marketplace is an all-in-one procurement and operations platform for construction teams. From dumpsters and heavy equipment to portable sanitation, storage, fencing, and site services, Downstream centralizes sourcing, supplier coordination, billing, compliance, and operational workflows into a single system.
Built for construction billing, procurement, and operations teams, Downstream helps customers upload rollout sheets, compare suppliers instantly, consolidate invoicing, manage projects nationwide, and book rentals in seconds instead of weeks.
With AI-powered procurement workflows, nationwide supplier coverage, real-time pricing, consolidated billing, and Downstream Forge rewards built directly into the platform, customers can scale operations across hundreds of projects while reducing administrative overhead and operational delays.
How many Logistics jobs are open in Richardson, TX right now?
There are currently 213 open logistics positions in Richardson, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Richardson, TX?
Companies currently hiring include Celestica, Lennox, Fossil Group, Inc., Lowe's Companies, Inc., Associa Community Management Corporation of New Jersey, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Richardson, TX?
Yes — 20 of the 213 open logistics positions offer remote or hybrid work (2 remote, 18 hybrid).
How do I apply for Logistics jobs in Richardson, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.