Implementation Consultant - Transportation Management System (TMS) Location: Jacksonville, FL (Hybrid) We exist to transform our customers and change lives Who We're Looking For The Technical Implementation Consultant wi…
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Full-time
bachelor degree
Posted 14d ago
~40 hrs/week
Responsibilities
The Implementation Consultant will lead the full lifecycle of TMS product implementations, including design, configuration, testing, and training. They will serve as a trusted advisor to customers while translating operational gaps into effective technical solutions.
Requirements
Candidates must have 5+ years of experience in transportation or supply chain operations with hands-on technical proficiency in TMS platforms. Strong project management skills and the ability to work independently on multiple concurrent implementations are required.
Full job description
Implementation Consultant - Transportation Management System (TMS)
Location: Jacksonville, FL (Hybrid)
We exist to transform our customers and change lives
Who We're Looking For
The Technical Implementation Consultant will be responsible for the design, configuration, testing, and supporting the full implementation of the RF-SMART Transportation Management System (TMS) product. With a strong understanding of transportation operations, freight management, and supply chain best practices, the Implementation Consultant will lead the implementation effort directly for our customers within the given and committed deadline.
For the Technical Implementation Consultant to be successful, they will need strong Project Management skills, proficiency in common PM frameworks, and a solid command of industry best practices across transportation modes and logistics operations. The Implementation Consultant needs to be comfortable working on multiple projects at any given time with the ability to manage implementation timelines and commitments.
You will join the RF-SMART TMS team during the final phase of product development, embedded with the product team as we prepare for general availability. That means you will have direct influence over how the implementation practice is built. If the idea of helping shape a product and implementation practice from the inside is what motivates you, this is the role.
What You'll Do
Customer Consultancy
Diagnose transportation network challenges quickly and translate operational gaps into clear solution designs that set implementations up for success from day one.
Serve as a Trusted Advisor across freight management, carrier management, multi-modal transportation, shipment visibility, and freight cost optimization - helping customers make confident decisions throughout their journey.
Review and refine requirements, specifications, and business process recommendations to ensure proposed solutions align with customer goals and RF-SMART's implementation standards.
Channel real customer experience back to the product team, translating field observations into actionable enhancement recommendations that strengthen the TMS for every future customer.
Product Implementation
Own the full implementation lifecycle as the primary customer contact - leading design, configuration, testing, training, and go-live - so customers cross the finish line on time and with confidence.
Develop and deliver detailed implementation plans that keep internal teams and customers aligned, accountable, and moving forward.
Diagnose and resolve configuration and data layer issues before they escalate, protecting project timelines and customer trust.
Drive all project milestones from functional specification through go-live - including integration testing, user acceptance, and post-launch support.
Ongoing Customer Support & Engagement
Stay engaged beyond go-live as the primary support resource during the critical early market period, giving customers the continuity they need to succeed with a new product.
Own the long-term customer relationship from initial implementation through sustained success, building the kind of trust that turns customers into advocates.
Spot recurring issues and surface them as product intelligence that directly shapes the TMS development roadmap.
Build productive relationships at every level of the customer organization ensuring alignment and smooth adoption.
Partner with the Sales team on new opportunities, bringing implementation credibility and project estimates to the sales process.
Must-Have Requirements
5+ years of experience in transportation management, logistics operations, or supply chain.
Hands-on experience with TMS platforms and transportation systems including freight visibility tools, EDI connectivity, and carrier integrations.
Demonstrated ability to work at the technical layer of a software implementation - reading system logs, interpreting API payloads, performing complex field mapping, working with FreeMarker templates, writing custom rules, and troubleshooting integration issues independently.
Strong written and verbal communication skills with the ability to present clearly to both technical and non-technical audiences.
Proven ability to manage multiple concurrent implementations independently without losing momentum on any of them.
Must be located in Jacksonville, FL.
Ability to travel 30% or more, with higher frequency expected during the initial launch and customer ramp period.
Preferred Qualifications
Bachelor's degree (or equivalent experience) in Transportation, Logistics, Supply Chain, or a related discipline; other business management backgrounds considered.
Working knowledge of ERP supply chain software; NetSuite experience is a strong advantage.
Project Management experience with ERP or TMS implementations; familiarity with tools like MS Project or Smartsheet is a plus.
Experience indirectly leading a team, or a genuine interest in growing into a leadership role as the practice scales.
Desire to leave a lasting mark on both the product roadmap and the team - this role is a rare opportunity to help build something from the ground up.
Why RF-SMART
You'll be joining a 40+ year company that still operates like a team that has something to prove. RF-SMART has a 94% employee retention rate, not because we talk about culture, but because we invest in it.
Additional Information
The above job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the role. As the nature of business demands change, so too may the essential functions of this position and the skills and abilities required.
Selection Process
Our thoughtful interview process is designed to be conversational and give you genuine insight into our team and product. It typically includes an initial screening, discussions with the hiring manager and team members, and a chance to demonstrate your implementation and consulting approach.
Equal Employment Opportunity
RF-SMART is an Equal Employment Opportunity (EEO) employer.
If you're ready to take on a key role in a growing company, we’d love to hear from you. Apply now to join our team!
Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status).
We exist to Transform our Customers and Change Lives
Industry
Software Development
Company size
201-500 employees
Founded
1982
Headquarters
Jacksonville, Florida
LinkedIn followers
21,203
RF-SMART is the leading third-party warehouse management system (WMS) for NetSuite, serving 2,800+ customers across 40+ countries. Beyond NetSuite, RF-SMART is a top provider of inventory management solutions for Oracle Cloud SCM and Healthcare, supporting 200+ organizations including some of the world's leading healthcare organizations, with SOC 2® and HIPAA compliant solutions.
RF-SMART has been recognized as the #1 reviewed WMS on NetSuite’s SuiteApp marketplace, a G2 leader for WMS and Ease of Use, a Capterra WMS Shortlist recipient, and the #1 brand of inventory management for Oracle SCM Cloud users.
Why RF-SMART
Unlike other third-party solutions, RF-SMART is built natively in NetSuite and Oracle Cloud. This means there are no separate servers, databases, or middleware to maintain, no integration to build or monitor, and all inventory data lives in the ERP as the single source of truth.
What We Deliver
With 100+ inventory and warehouse tools, RF-SMART gives teams an intuitive interface that drives fast adoption. Built on 40+ years of inventory management expertise, 13+ years of NetSuite-focused innovation, and 400+ implementation partners, RF-SMART helps customers achieve 99.9% inventory accuracy, increase productivity by 40%, and gain real-time visibility backed by industry-leading support.
Who We Serve
RF-SMART works directly with NetSuite, Oracle Cloud, JD Edwards, and Microsoft ERPs.
On NetSuite, RF-SMART serves businesses of all sizes: from under $1 million in revenue to surpassing $1 billion. Our customers process anywhere from fewer than 10 to more than 5,000 orders per day across industries including wholesale distribution, manufacturing, retail, eCommerce, food and beverage, healthcare, and more. Many also supply retailers such as Walmart, Amazon, Costco, and Home Depot.
On Oracle Cloud, we serve organizations managing complex warehouse operations across manufacturing, distribution, life sciences, healthcare, the public sector and more.
Offices: 3563 Philips Hwy, Suite F-601, Jacksonville, Florida 32207, US · -, Amsterdam, 5735GM, NL · -, Denver, CO 80129, US · -, Melbourne, VIC ', AU · The Estate Office, Nostell Wakefield WF4 1AB, Wragby, GB
Mobile Enteprise SolutionsRF Data CollectionInventory ManagementSupply Chain ExecutionLogisticsBarcoding solutionMicrosoft Dynamics AXNetSuiteOracle JD EdwardsOracle SCM Cloud
How many Logistics jobs are open in Jacksonville, FL right now?
There are currently 1,504 open logistics positions in Jacksonville, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Jacksonville, FL?
Companies currently hiring include Lowe's Companies, Inc., Domino's, KBR, Inc., The Suddath Companies, Dollar Tree Stores, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Jacksonville, FL?
Yes — 60 of the 1504 open logistics positions offer remote or hybrid work (7 remote, 53 hybrid).
How do I apply for Logistics jobs in Jacksonville, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.