Bucharest, Romania · On-site
Company Description Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countrie…
Skills: BPO Management, KPI Tracking, Stakeholder Management, Analytical Skills, Operational Review
Bucharest, Romania · On-site
CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agricul…
Skills: Commodity Trading, Market Analysis, Risk Management, Futures Hedging, Supply Chain Management
Bucharest, Romania · On-site
Supply Chain - Logistics & Customer Service Coordinator (Fixed-term Contract) Location: Bucharest Department: Customer Service Employment Type: Temporary / Fixed-term We are Straumann. United for global excellence in den…
Skills: SAP, Order Processing, Customer Service, Logistics Coordination, Inventory Monitoring
Bucharest, Romania · Hybrid
$112k–$196k/yr
Additional Job Description C.H. Robinson is expanding the team in Bucharest and seeking an Ocean Operations Agent to join our team. Are you detail-oriented, service-driven problem-solver with a passion for the dynamic wo…
Skills: Ocean Freight Operations, International Shipping, Microsoft Office Suite, English Fluency, Customer Service
Bucharest, Romania · On-site
What you do The Procurement and Networks department is responsible for maintaining a nationwide, reliable, and qualified network of service providers. The team serves as the primary point of contact for our service provi…
Skills: Procurement, Vendor Management, Process Automation, AI Technologies, Quality Assurance
Bucharest, Romania · On-site
About the job Charisma ERP & WMS manages a company’s resources, regardless of their size, and it is an integrated software system optimizing and simplifying the internal business processes. We have a large client lists a…
Skills: Supply Chain Management, WMS, ERP, Business Analysis, Project Management
Bucharest, Romania · On-site
Cargill is committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. Sitting at the heart of the supply chain, we partner with farmers and customers to sourc…
Skills: Freight Sourcing, Carrier Management, Contract Negotiation, Supply Chain Management, Transportation Market Analysis
Bucharest, Romania · Hybrid
About the job TotalSoft is one of the leading providers of ERP and business software solutions in Central and Eastern Europe, with over 30 years of experience and clients in more than 30 countries. Our main product, Char…
Skills: C#, .NET, SQL, ASP.NET MVC, JavaScript
Bucharest, Romania · Hybrid
We have an opportunity for an Inside Sales Representative with German (m/f/d) to join us at Honeywell, in Bucharest, where you will be managing sales opportunities within a specific territory by generating, following up,…
Skills: English Proficiency, German Proficiency, Inside Sales, Account Management, Cold Calling
Bucharest, Romania · Hybrid
We have an opportunity for an Inside Sales Representative with English to join us at Honeywell, in Bucharest, where you will be managing sales opportunities within a specific territory by generating, following up, and cl…
Skills: Inside Sales, Account Management, Cold Calling, Pipeline Management, Forecasting
Bucharest, Romania · Hybrid
In charge of setting up and selling maintenance contract renewals for Honeywell Scanning & Mobility products based on the assigned area and accounts. Responsible for direct revenue generation through contract renewal sal…
Skills: Inside Sales, Contract Renewals, Customer Relationship Management, Salesforce, SAP
Bucharest, Romania · Hybrid
We have an opportunity for a Lead Customer Experience Specialist (North America Schedule) (m/f/d) to join us at Honeywell, in Bucharest, where you will provide support for numerous customers. Initiate and receive direct …
Skills: Customer Support, Order Management, SAP, MS Office, English Fluency
Bucharest, Romania · On-site
Your mission Hello and a warm welcome from all of us here in Bulgaria! We’re excited to introduce a key operational role that supports our commercial activities across the region, ensuring that contracts, orders, deliver…
Skills: Sales Operations, Order Management, Contract Management, Data Analysis, ERP Systems
Bucharest, Romania · On-site
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everyt…
Skills: Account Management, Retail Strategy, Entrepreneurial Spirit, Business Development, Stakeholder Management
Bucharest, Romania · Hybrid
We have an opportunity for a Lead Project Management Specialist (m/f/d) to join us at Honeywell, in Bucharest, where you will play a crucial role in guiding and managing projects. You will be accountable for overseeing p…
Skills: Project Management, SAP, Financial Planning, Risk Management, Stakeholder Management
Bucharest, Romania · On-site
High-tech industrial-logistics parks, premium offices, modern residential housing - it's all CTP. The company's successful projects are backed by ambitious ideas and the courage to implement them, as well as a long-term …
Skills: Facility Management, Property Management, Tenant Relations, Budgeting, CAPEX Management
Bucharest, Romania · On-site
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and …
Skills: Supply Chain Transformation, Enterprise Program Management, Operating Model Evolution, Governance, Benefits Realization
Bucharest, Romania · On-site
Req ID:522257 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we off…
Skills: Depot Management, Supply Chain Management, Continuous Improvement, Resource Management, KPI Monitoring
Bucharest, Romania · On-site
We are EDP, a global energy company present in around 29 markets with a particular emphasis on renewable energies. With more than 45 years of experience, we have been consolidating a relevant presence on the world energy…
Skills: SCADA Systems, Remote Operations, Electrical Engineering, Power Plant Dispatch, Real-time Performance Analysis
Bucharest, Romania · On-site
We are looking for a Business Management Support & Administration Team Lead, who will be responsible for correct, efficient and timely performance of duties assigned to DSV GBS Administration Team. Supporting the Managem…
Skills: Team Leadership, Facility Management, Project Management, Procurement, Performance Management
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Act as the primary operational point of contact for BPO partners to ensure high service quality and alignment with company standards. Monitor key performance indicators and drive corrective action plans to improve customer, rider, and vendor experiences.
Requires a Bachelor's degree and 3-5 years of experience in customer service operations or BPO management. Fluency in both English and Romanian is mandatory for this role.
Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
We are looking for a Service Delivery Lead to be the boots-on-the-ground owner of one of Glovo's BPO hub locations in South Eastern Europe. You will be the primary point of contact between Glovo and the outsourced operation at your site, ensuring the teams you work with consistently deliver a 5-star experience to our customers, riders, and vendors.
You are someone who thrives in fast-paced operational environments, is obsessed with metrics, and knows how to translate data into action. You work closely with the Head of Service Delivery to execute the regional strategy, acting as the eyes and ears on the ground at your hub.
Act as the main operational point of contact for our BPO partner, ensuring alignment with Glovo's standards, processes, and performance targets.
Obsess over day-to-day performance of the operation, tracking KPIs such as Satisfaction Scores (SAT), first contact resolution (FCR), average handling times (AHT), productivity, and quality scores – and acting on deviations swiftly.
Collaborate closely with BPO Management and team leads on-site to maintain high service quality, supporting proper onboarding, training adherence, and workforce management.
Conduct regular operational reviews with your BPO counterparts, identifying root causes of performance gaps and driving corrective action plans to resolution.
Partner cross-functionally with WFM, Quality, Training, and other Glovo HQ teams to roll out initiatives, tooling updates, and process changes at your hub.
Escalate and manage critical incidents or service disruptions, coordinating a rapid response across internal and external stakeholders.
Serve as the knowledge owner for your market's operational nuances, translating BPO data and contact context into actionable insights for Glovo to improve its service to customers, riders, and vendors.
Champion a culture of continuous improvement at your hub by identifying process inefficiencies and proposing data-backed solutions.
Bachelor’s degree in Business, Operations or related fields.
3-5 years of experience in customer service operations, BPO management, or a similar operational role. Experience in tech, marketplace, or high-growth / scale-up environments is a plus.
Hands-on experience working within or alongside BPO/outsourced environments, ideally in a vendor-facing or on-site capacity.
Strong analytical skills. You are comfortable working with operational dashboards and data to identify trends and drive improvements.
Excellent communication and stakeholder management skills; able to work effectively with both external BPO partners and internal Glovo teams.
Proven ability to operate autonomously, manage competing priorities, and execute with speed in a high-volume, fast-changing environment.
At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!
We build, We deliver, We lead.
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action, and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
Offices: Oranienburger Straße 70, Berlin, Berlin 10117, DE · Istanbul, Istanbul, TR · Buenos Aires, AR · Dubai, AE · Wiryeseong-daero, Songpa-gu, Seoul, 05544, KR
There are currently 107 open logistics positions in Bucharest, Romania listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Honeywell, Delivery Hero, Chain IQ Group AG, Accenture, Kaufland, among others. Browse the listings above to see every active employer.
Yes — 39 of the 107 open logistics positions offer remote or hybrid work (1 remote, 38 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
