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Full-time
high school, bachelor degree
Posted 26d ago
~40 hrs/week
Responsibilities
The role is responsible for supporting sales goals by processing replenishment and direct sales orders and maintaining quality relations with accounts. Key duties include analyzing customer issues, coordinating with shipping and couriers, and reporting open tickets weekly.
Requirements
A high school degree is required, though a bachelor's degree is preferred, along with at least 5 years of hands-on customer service experience. Candidates must be proactive self-starters with strong computer skills and the ability to handle confidential medical and financial information.
Full job description
Position Title: Customer Service Representative FLSA Status: Non-Exempt Department: Operations Location: Franklin, TN
Supervisor: Manager, Sales Operations
MEDACTA INTRODUCTION
Medacta® is a Swiss-based orthopedic company founded in 1999, renowned for its innovative products and surgical techniques. Notably, they pioneered the Anterior Minimally Invasive Surgery (AMIS®) technique for hip replacements, MyKA™ Kinematic Alignment Platform for knee replacement, and NextAR™ Augmented Reality Surgical Platform for use in shoulder, spine, and knee procedures. Leveraging their extensive orthopedic expertise, Medacta introduced MySolutions technology, which provides surgeons with highly personalized pre-operative planning and implant placement methodologies. Utilizing advanced personalized kinematic models and 3D planning tools, MySolutions enhances surgical precision in hip, knee, shoulder, and spine procedures. Medacta's blend of orthopedic expertise and cutting-edge technology drives continual advancements in the field, enhancing patient care worldwide.
POSITION SUMMARY
Responsible for supporting the company's sales goals through excellent customer service, maintaining quality relations with existing accounts, and providing sales coverage by performing the following duties.
QUALIFICATIONS
Educational Requirements:
High School Degree required, bachelor’s degree (BS/BA) preferred.
Experience Requirements:
A minimum of 5 years solid hands-on experience in a customer service role. Working with field sales and sales management with a medical technology company or manufacturing/distribution environment is a plus.
Required Skills and Abilities:
Proactive self-starter. Must have excellent oral and written, communication and administrative skills. Ability to work effectively with a diverse work group. Ability to plan, organize and execute multiple projects simultaneously despite competing priorities.
Strong computer skills and savvy including Microsoft Office skills with emphasis on Excel and Teams.
Physical Requirements:
Sitting: Extended periods at a desk or workstation.
Standing and Walking: Occasional movement within the office.
Lifting and Carrying: Light to moderate lifting of office materials up to 30 lbs.
Additional tasks may require reaching, manual dexterity, and visual acuity.
INTERPERSONAL CONTACTS
External: FedEx, Couriers, Hospitals/Customers.
Internal: Sales Personnel, Marketing, Product Development, Finance, Administration, Customer Service, Operations, Loaners, Medical Education, Clinical Research, Human Resources, Compliance, Quality, Regulatory and Medacta International Personnel worldwide.
Travel requirements: Domestic company meetings, quarterly review meetings, lab/learning center activities. Other duties may be assigned at Medacta USA’s discretion.
Extent of Confidential Information:Highly confidential information regarding matters including medical records, private health information, company revenues, budgets, pricing, sales and marketing strategies, customers, customer preferences, company revenues, business plans and associated strategy and tactics.
PRINCIPAL DUTIES
Process replenishment tickets daily: receive orders from sales representatives via myOps, provide transfers to shipping department, and invoice all tickets.
Process Direct Sales Orders
Analyze customer issues / problems and provide users with written and verbal instructions for best practices and problem resolution.
Contact sales representatives when information is needed to process tickets and provide information to sales reps as they call regarding tickets sent in.
Process customer requests for surgeries in a timely manner. Inform sales representatives of backorders and process transfers for any backordered items needed for surgery.
Ability to prioritize and multi-task & meet deadlines in a fast-paced environment.
Develop and maintain strong relationships with sales representatives as well as other departments.
Report Open Tickets weekly.
Work with FedEx and Courier companies to ship and/or track packages as needed.
Performs other related duties as assigned.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Sustainable innovation, world-class surgeon education, and an unwavering commitment to improving patient outcomes
Industry
Medical Equipment Manufacturing
Company size
1,001-5,000 employees
Founded
1999
Headquarters
Franklin, Tennessee
LinkedIn followers
22,401
Medacta International is a global key player specializing in the design, production, and distribution of innovative, personalized, and sustainable solutions for joint replacement, sports medicine, and spine surgery. Established in 1999 in Switzerland, Medacta is committed to improving the care and well-being of patients and maintains a strong focus on healthcare sustainability. Through close collaboration with expert surgeons globally, continuous investments in R&D, and the adoption of cutting-edge technologies, Medacta’s innovation prioritizes minimally invasive surgery and personalized solutions for every patient. Through the M.O.R.E. Institute, Medacta supports surgeons with a comprehensive and tailored program dedicated to the advancement of medical education.
Offices: 6640 Carothers Pkwy, Suite 420, Franklin, Tennessee 37067, US · Strada Regina, 6874 Castel San Pietro, CH
Based on 675 listings with disclosed salaries, most logistics jobs in Tennessee pay between $60k–$160k per year. Individual offers vary with seniority, company size, and specialization.
How many Logistics jobs are open in Tennessee right now?
There are currently 8,099 open logistics positions in Tennessee listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Tennessee?
Companies currently hiring include Domino's, Amazon, Lowe's Companies, Inc., Tractor Supply Company, Advance Auto Parts, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Tennessee?
Yes — 307 of the 8099 open logistics positions offer remote or hybrid work (91 remote, 216 hybrid).
How do I apply for Logistics jobs in Tennessee?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.