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Full-time
Posted 81d ago
~40 hrs/week
Responsibilities
The Captain is responsible for owning the end-to-end guest experience, executing advanced tableside presentations, and orchestrating service flow. They lead the service team by example to maintain luxury standards and ensure seamless dining operations.
Requirements
Candidates need at least two years of fine dining experience, preferably in a luxury resort setting, with expert knowledge of high-end food and beverage products. Physical ability to lift up to 50 lbs and proficiency in POS systems are also required.
Full job description
Position Summary
The Captain is the highest-level service professional in the dining room, responsible for owning and executing an exceptional guest experience from arrival through departure. This role requires mastery of fine dining service techniques, advanced tableside presentations, and deep knowledge of luxury food and beverage products, including caviar, truffles, premium proteins, wines, spirits, and cocktails.
The ideal candidate leads through example, demonstrating flawless service execution, refined hospitality, and calm authority on the floor. Captains serve as the primary point of contact for guests, orchestrating service flow, pacing, and personalization while mentoring the service team to uphold The Boca Raton’s standards of service.
Essential Functions
Guest Experience & Service Execution
Serve as the primary owner of the guest experience for assigned tables, ensuring a seamless, elevated, and memorable dining experience.
Greet guests warmly, establish rapport, and maintain an active presence at the table throughout the meal.
Anticipate guest needs and tailor service style based on preferences, occasion, and pacing.
Execute tableside service with precision and confidence, including but not limited to:
Tableside finishing, saucing, and plating
Wine presentation, decanting, pouring
Elevated cocktail or spirit presentations when applicable
Handle guest concerns discreetly and professionally, executing service recovery when needed.
Food, Beverage & Product Expertise
Demonstrate expert knowledge of the menu, tasting offerings, ingredients, and preparation techniques.
Possess advanced wine knowledge, including regions, producers, styles, pairings, and proper service techniques.
Guide guests through beverage selections with confidence.
Educate guests through thoughtful storytelling that enhances the dining experience without overwhelming.
Service Flow & Dining Room Presence
Maintain and control service pacing and flow in coordination with the culinary team.
Inspect the dining room continuously for presentation, cleanliness, and readiness, with attention to alignment, polish, and detail.
Ensure all service standards are consistently upheld across the floor.
Lead by example, setting the tone for professionalism, urgency, and refinement.
Support Captain Assistants, and Server Assistants through hands-on execution and guidance.
Operational Excellence
Prepare and review food and beverage orders for accuracy and presentation.
Oversee proper setup for private events, VIP dining, and special occasions.
Ensure proper care, handling, and maintenance of service equipment and tools.
Complete and oversee opening and closing procedures as assigned.
Perform assigned side work, including restocking and station readiness.
Assist with table clearing and resetting as needed to support service flow.
Attend required meetings and ongoing training sessions.
Perform additional duties as assigned to support overall operational success.
Internal Relationships
Reports to the General Manager.
Works closely with Captain Assistant, Server Assistants, Culinary, Beverage, Hosts, and Stewarding teams.
External Relationships
Maintains frequent, high-touch interaction with Members and Guests.
Qualifications
Minimum of two (2) years of fine dining server; preferably in a luxury resort/restaurant setting.
Demonstrated knowledge of dining room service procedures tableside techniques.
Knowledge of high-end food products, wines, spirits, and cocktails.
Strong leadership presence with polished communication skills.
Proficiency in POS systems.
Ability to remain composed and authoritative in high-volume or high-expectation environments.
Preferred open availability, including evenings, weekends, and holidays.
Education & Experience Requirements
The individual must possess the knowledge, skills, and abilities to perform the essential functions of the role, with or without reasonable accommodation, including:
Expert understanding of formal table settings, service ware, and fine dining etiquette.
Ability to communicate clearly in English, both verbally and in writing.
Ability to lift, carry, and transport up to 50 lbs. in a busy dining environment.
Ability to push or move carts weighing up to 200 lbs.
Strong ability to inspect, evaluate, and maintain dining room presentation and safety.
Proven ability to exceed guest expectations through anticipatory and personalized service.
Must obtain and maintain any required licenses or certifications as applicable.
Physical Requirements
Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.
In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
A century of being iconic. Resort & private member club since 1926.
Industry
Hospitality
Company size
1,001-5,000 employees
Founded
1926
Headquarters
Boca Raton, Florida
LinkedIn followers
20,317
The Boca Raton, amidst 200 waterfront acres, is a private, gated Resort which provides a year-round escape for its members and guests.
For nearly 100 years, people have experienced our unique vision of the coveted South Florida lifestyle. Now, a property-wide transformation is inspiring A New Golden Era, with new ways to eat, play, and stay. More than ever, the key to it all is our people—our team. Seize the opportunity to build your extraordinary future by becoming a key part of The Boca Raton, an icon of South Florida leisure.
Enjoy perks that give you and your loved ones a taste of the exceptional experiences we provide our guests:
- Travel discounts
- Discounted meals
- Exclusive property benefits
- Discounted resort amenities in the summer
- Camps and activities for associates' children
Feel secure in your future while focusing on what matters today, including perks that promote financial wellness and work-life balance:
- Competitive pay
- 401(k) match
- Paid life insurance
- Mental wellness support
Be celebrated for your hard work and surrounded by a team that lifts you up:
- Associate appreciation month
- Annual service and milestone awards
- Monthly birthday celebrations
Let your ambitions drive your dreams and take you as far as you want:
- Tuition reimbursement
- Lynn University discounts
- Manager-in-training programs
- Ongoing learning opportunities
- Leadership development programs
- Cross-departmental collaboration and job shadowing
Offices: 501 East Camino Real, Boca Raton, Florida 33432, US
Guest ExperienceFood & BeverageCulinarySecurityWater SportsMarinaHousekeepingOceanfront DiningCocktailsand Member Services
How many Hospitality jobs are open in Boca Raton, FL right now?
There are currently 450 open hospitality positions in Boca Raton, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Boca Raton, FL?
Companies currently hiring include The Boca Raton, Compass Group, Broken Sound Club, The Polo Club of Boca Raton, Baptist Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Boca Raton, FL?
Yes — 2 of the 450 open hospitality positions offer remote or hybrid work (0 remote, 2 hybrid).
How do I apply for Hospitality jobs in Boca Raton, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.