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The General Manager is responsible for the overall success of the hotel, including guest satisfaction, financial performance, and maintaining brand standards. They provide leadership to associates, manage daily operations, and ensure the property is maintained to high cleanliness and service levels.
Requirements
Candidates must have at least three years of hospitality management experience and a valid driver's license. A two-year degree is highly preferred, along with strong organizational and communication skills.
Full job description
POSITION PURPOSE AND SUMMARY
Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive associate satisfaction, meeting financial goals, and upholding the property's reputation while maintaining company brand standards. Additionally, this role provides leadership to the property associates, ensuring that the hotel is viewed as an exceptional workplace.
Demonstrates and promotes 100% commitment to providing the best possible experience for our guests
Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives
Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards; maintaining public areas and grounds in excellent condition; and completing the Green Shield program on schedule and meeting or exceeding brand standards.
Completes daily room and Guest Ready room inspections.
Manages ESA Brand Standards and processes while pursuing continuous improvement.
Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed.
Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance.
Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition.
Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner.
Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables.
Provides team members with the necessary tools and supplies to perform their jobs.
Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders. Ensures purchases made are within budget and by approved vendors
Efficiently manages rooms to keep all guest rooms in service.
Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards.
Responsible for cash management including collection of in-house guest balances. Responsible for ensuring all Corporate Lodging procedures are in place to collect payment timely.
Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities.
Upholds and enforces ESA standards and policy compliance at the hotel level.
Ensures bank deposits are completed in accordance with company policy
Adheres to federal, state and local employment related laws and regulations.
Performs duties in all aspects of hotel operations as needed
Directly manages an Assistant General Manager / Team Leader.
Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues.
BENEFITS
Weekly Pay!
Competitive Wages
Great working environment
Employee Recognition Programs
Medical Insurance
Dental Insurance
Vision Insurance
Health Care and Dependent Care Flexible Spending Accounts
Employer Paid Basic Life and AD&D Insurance
Employer Paid Long Term Disability
Optional Employee Paid - Voluntary Benefits
Short-Term Disability
Buy-Up Long-Term Disability
Supplemental Life Insurance
Dependent Life Insurance
401(k) Savings Plan
Paid Time Off
Employee Assistance Program (EAP)
Employee Perks Program offering discounts to major companies
Compensation
Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
Qualifications
MINIMUM QUALIFICATIONS
Minimum three years related hospitality management (or related field) experience required; Customer experience required. Must have a valid driver's license and successfully pass a motor vehicle check.
PREFERRED QUALIFICATIONS
2-year degree highly preferred
Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software
Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines
Ability to manage and direct a staff to perform daily job tasks
Conversational or proficient in Spanish
ENVIRONMENTAL JOB REQUIREMENTS
The work environment characteristics described here are representative of the associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequently works in outside weather conditions and may be frequently exposed to wet and/or humid conditions. associate
Occasionally works near moving mechanical parts and may be occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.
Typically, moderate noise level in the work environment.
Associate Frequently required to travel within the local community. Infrequent travel from one city to another is required, which may necessitate air travel.
Occasionally push, pull, lift and/or move up to 25 pounds.
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
Read, write and speak English and comprehends basic instructions.
Write in an effective and grammatically correct manner to generate effective short correspondence and memos.
Present information in one-on-one and small group situations to customers, clients, and associate
Communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property
Your go-to extended stay hotel, where genuine care is always there.
Industry
Hospitality
Company size
5,001-10,000 employees
Founded
1995
Headquarters
Charlotte, North Carolina
LinkedIn followers
25,351
Extended Stay America is the leading mid-priced extended stay hotel brand in the U.S. with more than 700 hotels. Its extended stay brand family includes Extended Stay America Premier Suites, Suites and Select Suites. Extended Stay America offers guests an extended stay experience based on what extended stay travelers value most, like having kitchens in every room and free wi-fi. At Extended Stay America, genuine care is always there.
The Official Hotel Partner of the American Cancer Society.
Offices: 13024 Ballantyne Corporate Place, Suite 1000, Charlotte, North Carolina 28277, US
short term staysbusiness traveland family travelHospitalityHotelHousekeeping ServiceReal EstateTravel
Based on 744 listings with disclosed salaries, most hospitality jobs in Virginia pay between $50k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Hospitality jobs are open in Virginia right now?
There are currently 9,303 open hospitality positions in Virginia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Virginia?
Companies currently hiring include Domino's, Starbucks, Aramark Healthcare+, Compass Group, Five Guys Enterprises, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Virginia?
Yes — 136 of the 9303 open hospitality positions offer remote or hybrid work (75 remote, 61 hybrid).
How do I apply for Hospitality jobs in Virginia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.