Nashville, Tennessee, United States · On-site
Omni Nashville Hotel The Omni Nashville Hotel was specially created to be an authentic expression of Nashville’s vibrant music culture. Across from the Music City Center, the luxury hotel is a one-of-a-kind experie…
Skills: Customer service, Communication, Problem-solving, Upselling, Presentation
Memphis, Tennessee, United States · On-site
$15/hr–$17/hr
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. Whethe…
Skills: Customer service, Food preparation, Beverage preparation, Cash handling, Interpersonal skills
Pigeon Forge, Tennessee, United States · On-site
ABOUT US Herschend is the world’s largest family-held themed attractions company, with a portfolio of over 40 family entertainment brands across North America, including destinations, resorts, theme parks, water pa…
Skills: Strategic Leadership, Talent Acquisition, Human Resources Information Systems, Employee Relations, Employment Law Compliance
Mount Juliet, Tennessee, United States · On-site
We have a fantastic Leasing Consultant opportunity available! Weinstein Properties, headquartered in Richmond, Virginia owns and manages over 60 apartment communities in Virginia, North Carolina, Texas, Tennessee, and Ge…
Skills: Customer Service, Administrative Experience, Sales, Property Management, Time Management
Dickson, Tennessee, United States · On-site
$11/hr–$16/hr
Company Description Pay Rates Starting between: $11.95 - $16.95 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are th…
Skills: Food preparation, Food safety, Customer service, Teamwork, Inventory management
Dickson, Tennessee, United States · On-site
$12/hr–$18/hr
Company Description Pay Rates Starting between: $12.50 - $18.23 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are th…
Skills: Janitorial maintenance, Cleaning, Facility maintenance, General repair, Customer service
Dickson, Tennessee, United States · On-site
$11/hr–$15/hr
Company Description Pay Rates Starting between: $11.60 - $15.70 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are th…
Skills: Customer service, Food preparation, Inventory management, Cash register operation, Teamwork
Bolivar, Tennessee, United States · On-site
Job Description Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! Domino’s is growing and we are looking to add Delivery Expe…
Skills: Safe Driving, Navigation, Customer Service, Time Management, Map Reading
Nashville, Tennessee, United States · On-site
Company Description Team Murph began in 1987 in San Marcos, Texas. Over the years, it has grown significantly, expanding across Texas, Tennessee, and Kentucky, and proudly serving communities and military bases like Fort…
Skills: Restaurant Management, Staff Management, Food Safety Compliance, Customer Service, Inventory Management
Nashville, Tennessee, United States · On-site
Company Description Team Murph began in 1987 in San Marcos, Texas. Over the years, it has grown significantly, expanding across Texas, Tennessee, and Kentucky, and proudly serving communities and military bases like Fort…
Skills: Restaurant operations, Staff management, Customer service, Inventory management, Food safety compliance
Jackson, Tennessee, United States · On-site
Job Description Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! Domino’s is growing and we are looking to add Delivery Expe…
Skills: Safe Driving, Navigation, Customer Service, Time Management, Map Reading
Jackson, Tennessee, United States · On-site
Job Description Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! Domino’s is growing and we are looking to add Delivery Expe…
Skills: Safe Driving, Navigation, Customer Service, Time Management, Map Reading
Nashville, Tennessee, United States · On-site
General Summary of Duties: The Group Sales Manager will act as a hotel -client liaison while identifying, developing and maintaining property sales objectives, sales plans, and programs in accordance with the hotel's ove…
Skills: Sales management, Client relations, Persuasive presentation, Lead management, Revenue generation
Jackson, Tennessee, United States · On-site
Job Description Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! Domino’s is growing and we are looking to add Delivery Expe…
Skills: Safe Driving, Navigation, Customer Service, Time Management, Map Reading
Dyersburg, Tennessee, United States · On-site
Company Description Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! Job Description Domino’s is growing and we are looking …
Skills: Safe Driving, Navigation, Customer Service, Time Management, Map Reading
Ripley, Tennessee, United States · On-site
Job Description Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! Domino’s is growing and we are looking to add Delivery Expe…
Skills: Safe Driving, Navigation, Customer Service, Time Management, Map Reading
Ripley, Tennessee, United States · On-site
Job Description Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! Domino’s is growing and we are looking to add Delivery Expe…
Skills: Safe Driving, Navigation, Customer Service, Time Management, Map Reading
Alamo, Tennessee, United States · On-site
Job Description Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! Domino’s is growing and we are looking to add Delivery Expe…
Skills: Safe Driving, Navigation, Customer Service, Time Management, Map Reading
Crossville, Tennessee, United States · On-site
Company Description Job Description ABOUT THE JOB You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you m…
Skills: Judgment, Mathematics, Multitasking, Inventory Control, Cash Control
Brownsville, Tennessee, United States · On-site
Job Description Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! Domino’s is growing and we are looking to add Delivery Expe…
Skills: Safe Driving, Navigation, Customer Service, Time Management, Map Reading
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The Loyalty Ambassador acts as the primary point of contact for Select Guest members, ensuring their needs are met and personalized experiences are delivered. They are responsible for managing reservations, maintaining guest profiles, and conducting loyalty program training for hotel staff.
Candidates must possess strong communication and customer service skills, with prior experience in the hotel industry preferred. The role requires the ability to work flexible shifts, including weekends and holidays, and obtaining a State of Tennessee Alcoholic Beverage Commission server permit.
Omni Nashville Hotel
The Omni Nashville Hotel was specially created to be an authentic expression of Nashville’s vibrant music culture. Across from the Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city’s distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville.
The Omni Nashville Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.
JOB DESCRIPTION
No Job Description for a position can possibly include all duties which may be requested by guest or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position.
DEPARTMENT: Rooms | Front Office
JOB TITLE: Loyalty Ambassador
REPORTS TO: Director of Front Office
JOB PURPOSE: Responsible for developing proactive personal, professional relationships with Select Guests members, acting as an advocate and point of contact for all Select Guests.
ESSENTIAL JOB FUNCTIONS:
- Facilitate the Select Guest program and ensure Select Guest needs and requests are met.
- Make, change, and cancel reservations.
- Handle mail and correspondence.
- Process confirmations and 800-number reservations as needed.
- Maintain the Select Guest database, including profiles containing guests’ preferences.
- Ensure the proper handling of Select Guest and VIP reservations through communication with the hotel’s operational departments.
- Place reserved special items and amenities in guestrooms for Select Guests.
- Execute assigned tasks using Microsoft Office and the Internet.
- Be familiar with all systems and equipment related to the Front Office, including Opera, Alice, Synergy, SALTO, two-way radio dispatch, and the ISD fire panel.
- Be familiar with all hotel rate plans and rate codes and understand the hotel’s rate strategy when making rate changes for guests.
- Serve as an ambassador for the hotel to build and maintain a loyal customer base.
- Be thoroughly acquainted with all check-in and check-out procedures and policies.
- Protect confidential guest information and guestroom key access in accordance with Front Office standard operating procedures.
- Respond to any reasonable task assigned by management.
- Assist guests in locating other areas of the hotel and, when possible, escort them to their destination.
- Be familiar with parking validation procedures.
- Develop and maintain positive working relationships with others, support the team in reaching common goals, and listen and respond appropriately to employees’ concerns.
- Ensure adherence to quality expectations and standards.
- Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and cost savings.
- Be pleasant, smile, and greet all guests, using surnames when known.
- Maintain Four Diamond standards of guest service.
- Actively engage with guests, identify and meet their needs, and aim to exceed expectations at every opportunity.
- Be familiar with local attractions and businesses, recommending on-site venues first.
- Be familiar with all hotel facilities and amenities.
- Understand the interrelationship among the hotel’s departments.
- Understand the importance of the hotel’s Medallia scores.
- Practice proper telephone etiquette, answering the phone with a smile in your voice.
- Follow all company policies and procedures.
- Maintain a clean uniform and professional personal appearance.
- Maintain the confidentiality of proprietary information and protect company assets.
- Follow all company safety and security policies and procedures.
- Report accidents, injuries, and unsafe working conditions.
- Complete all required safety training and certifications.
- Deliver personalized, memorable guest experiences by utilizing the Power of One.
- Perform other duties and special projects as assigned by the management team.
QUALIFICATIONS:
- Must possess strong communication, presentation, training, and organizational skills.
- Must possess excellent customer service, upselling, communication, and problem-solving skills.
- Must maintain a professional business appearance, attitude, and level of performance.
- Must be able to work a variety of shifts, including weekends and holidays.
- Prior customer service experience is required, preferably within the hotel industry.
- Must be able to obtain a State of Tennessee Alcoholic Beverage Commission server permit before the date of hire.
SPECIAL REQUIREMENTS:
- Develop relationships with Select Guests and serve as their primary point of contact for hotel- and program-related questions.
- Create personalized, memorable experiences for Select Guests throughout their stay.
- Welcome Select Guests upon arrival and ensure all their requests and needs are met.
- Resolve Select Guest concerns or issues and communicate special requests and needs to the appropriate hotel departments.
- Arrange Select Guest and special-occasion amenities through In-Room Dining.
- Conduct Loyalty Program training for Front Office and other hotel associates.
- Conduct monthly Loyalty Program meetings with relevant hotel associates.
- Promote the Select Guest program to guests who are not currently members.
- Maintain Select Guest product and amenity inventories.
- Conduct guestroom inspections before Select Guest arrivals.
- Assist with Front Office operations as needed.
- Be pleasant, smile, and greet all guests, using surnames when known.
- Actively engage with guests and deliver memorable guest experiences.
- Create unique, personalized “WOW” moments at every opportunity.
- Perform other duties and special projects as assigned by Front Office Management.
ENVIRONMENT & POSITION ANALYSIS:
- Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance.
- Stand, walk, or sit for an extended period or an entire work shift.
- Perform repetitive motions, including using a telephone and computer for an extended period or an entire shift.
TOOLS & EQUIPMENT:
- Desktop computer
- Opera
- Alice
- SALTO
- Synergy
- Windows
- Microsoft Office
- Printer
- Telephone
- Copier
- Fax machine
- Two-way radio dispatch
- Bell cart
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Omni Hotels and Resorts creates genuine, authentic guest experiences at 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni Hotel and Resort showcases the local flavor of the destination while featuring four-diamond services, signature restaurants, Wi-Fi connectivity and unique wellness options. Known for its award-winning, personalized service, Omni Hotels leaves a lasting impression with every customer interaction, with a heightened level of recognition and rewards delivered through its Select Guest loyalty program and the company's "Power of One" associate empowerment program.
Offices: 4001 Maple Ave, Dallas, TX 75219, US
Based on 303 listings with disclosed salaries, most hospitality jobs in Tennessee pay between $45k–$85k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 7,419 open hospitality positions in Tennessee listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, Compass Group, Starbucks, Aramark Healthcare+, Marriott International Hotels, Inc., among others. Browse the listings above to see every active employer.
Yes — 106 of the 7419 open hospitality positions offer remote or hybrid work (54 remote, 52 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
