Facilities Technician II - Dollywood's DreamMore Resort & Spa - Full Time Year Round
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Mid level
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Facilities Technician II - Dollywood's DreamMore Resort & Spa - Full Time Year Round
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Full-time
high school
Posted 20d ago
~40 hrs/week
Responsibilities
The Facilities Technician II is responsible for monitoring, operating, and maintaining building equipment, structures, and exterior grounds. This includes performing preventative maintenance on guest rooms and machinery, as well as responding to guest requests via the HOTSOS system.
Requirements
Candidates must be at least 18 years old with a high school diploma and a minimum of two years of job-related experience in a specialized trade. A valid driver's license and the ability to pass a background check are required.
Full job description
At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Facilities Technician II who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.
We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Facilities Technician II will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
The ideal candidate will monitor, operate, and maintain building equipment and structures.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
Maintains equipment using proper tools in a skilled craftsman-like manner
Performs assignments as directed by the Director of Facilities and Facilities Manager
Assumes the duties of other mechanics when required, including light carpentry, plumbing, grounds maintenance, electrical, painting, pool and spa maintenance, etc
Performs regularly scheduled guest room preventative maintenance keeping the rooms product in “like new” condition and of the highest quality
Ensures exterior grounds are regularly maintained and free of debris
Ensures exterior water features are well maintained, free of algae and debris
Completes regular property tours and inspections, identifying and repairing defects
Performs preventative maintenance on all equipment
Repairs all malfunctioning mechanic devices
Utilizes HOTSOS Work Order System regarding respond time repair request for carpentry, electrical and electronics, plumbing, HVAC, carpeting, and painting
Maintains pools and spas
Willing to acquire AFO Certification
Responds to guest room calls and assists guests with room issues
Is a specialist in a specific skill (Electrical, plumbing, painting, carpentry, etc.)
Becoming a specialist in a skill is a prerequisite for promotion to Facilities Supervisor
Management reserves the right to change and/or add to these duties at any time
Education and Experience Required
Minimum 18 years of age
High school diploma or equivalent
Minimum two-year job-related experience
Requires thorough knowledge of a specialized trade or technical field
May require operating knowledge of manufacturing or computer equipment
Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check
Knowledge, Skills, and Abilities
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must have professional appearance with good personal hygiene
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must be able to communicate effectively with Guests and Hosts using approved communication methods
Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be committed to continuous improvement
Must promote and support a “team” work environment by cooperating and helping co-workers
Able to add, subtract, multiply and divide with accuracy
Able to accomplish basic repairs on HVAC, pool, and other machinery
Able to compile objective and measurable data and produce reports
Physical Requirements | Environmental Conditions
Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting
Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods
Able to meet the physical demands of the job, including stooping, bending, high level of manual dexterity for operating small tools, walking on uneven ground, pulling, pushing, etc
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
Related keywords
AFO CertificationHOTSOSPreventative MaintenanceHVACPlumbingElectricalCarpentryPaintingPool MaintenanceSpa MaintenanceFacilities ManagementBuilding EquipmentGroundskeepingTechnical TradeHospitality MaintenanceSafety Guidelines
The Dollywood Company is the product of a wonderful relationship between Herschend Family Entertainment and entertainment legend Dolly Parton that dates back to 1985. Herschend Family Entertainment Corporation is the operating partner for Dolly Parton in The Dollywood Company, which owns Dollywood Parks & Resorts - Dollywood Theme Park, Dollywood's Splash Country, Dollywood's DreamMore Resort and Spa, and Dollywood's HeartSong Lodge & Resort all located in the Great Smoky Mountains in Pigeon Forge, TN.
Offices: 2525 DreamMore Way, Pigeon Forge, Tennessee 37863, US · 1210 Dollywood Resorts Blvd, Pigeon Forge, Tennessee 37863, US · 2700 Dollywood Parks Blvd, Sevierville, Tennessee 37863, US
HospitalityEntertainmentResortsTheme ParkWater ParkAttractionsand Food & BeverageResortsHospitalityAmusement Park and Arcade
Based on 311 listings with disclosed salaries, most hospitality jobs in Tennessee pay between $47k–$90k per year. Individual offers vary with seniority, company size, and specialization.
How many Hospitality jobs are open in Tennessee right now?
There are currently 7,429 open hospitality positions in Tennessee listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Tennessee?
Companies currently hiring include Domino's, Compass Group, Starbucks, Marriott International Hotels, Inc., Aramark Healthcare+, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Tennessee?
Yes — 102 of the 7429 open hospitality positions offer remote or hybrid work (51 remote, 51 hybrid).
How do I apply for Hospitality jobs in Tennessee?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.