Overview The Specialist, Franchise Tech Systems Support, plays a key role in supporting franchise technology operations across WellBiz Brands. This position helps ensure the reliable operation of appointment-based point-…
Skills: Technical Support, System Administration, Troubleshooting, POS Configuration, Mindbody
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$70k–$80k/yr
Full-time
Flexible Time Off, Holiday Schedule, Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance
Posted 48d ago
Apply by Jun 20
~40 hrs/week
Remote in United States
Responsibilities
Provide technical support and system administration for appointment-based POS systems across multiple franchise brands. Manage operational tasks for franchise openings, transfers, and closures while contributing to software rollouts and process improvements.
Requirements
Requires a minimum of two years of experience supporting business-critical software, with a strong preference for experience in appointment-based POS systems like Mindbody and Booker. Candidates must possess strong troubleshooting skills and the ability to communicate technical findings clearly.
Full job description
Overview
The Specialist, Franchise Tech Systems Support, plays a key role in supporting franchise technology operations across WellBiz Brands. This position helps ensure the reliable operation of appointment-based point-of-sale systems and related business technology platforms used by franchisees and internal teams.
This role is responsible for investigating and resolving system issues; supporting franchise openings, transfers, and closures; assisting with POS configuration updates; coordinating data- and campaign-related work; and contributing to software rollouts and process improvements.
Success in this role requires strong judgment, attention to detail, clear communication, and the ability to work through ambiguous issues by gathering context, reviewing documentation, validating system behavior, identifying the likely root cause, and recommending next steps. Experience with appointment-based POS systems is strongly preferred, especially Mindbody and Booker.
WellBiz Brands Benefits:
Flexible time off and holiday schedule
Medical, dental, vision, and life insurance
Health Savings Account
Flexible Spending Account
401K match
Monthly allowance for spend at WellBiz Brands, Inc. owned brands
Cell Phone reimbursement
Free Employee Assistance Plan
Compensation Range: $70,000.00 - $80,000.00/annually. Offers to select candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
Salary ranges reflect Colorado disclosure requirements. Compensation may vary by geographic location for candidates working outside Colorado.
Position Responsibilities:
Technical Support & System Administration
Provide timely, professional support to franchisees and internal partners through ticketing systems, email, and direct collaboration with operations teams.
Investigate and troubleshoot software/system issues by gathering relevant details, reviewing available documentation, validating expected versus actual behavior, and identifying potential root cause.
Resolve issues within scope and escalate appropriately to vendors, internal partners, or leadership when needed.
Escalate with complete context, including issue summary, systems reviewed, findings, risks, blockers, and recommended next steps.
Assist with testing and implementation of new system functionality, platform updates, configuration changes, and operational workflows.
Maintain a working understanding of POS and business system needs across multiple franchise brands.
Business Systems & Franchise Operations Support
Manage administrative and system-related tasks for franchise openings, ownership transfers, location closures, and related operational changes.
Prepare, submit, validate, and audit data files or reports to support accurate vendor updates and system changes.
Coordinate POS system updates, product/service activations, campaign opt-ins, pricing updates, and other franchisee-facing configuration changes.
Support software rollouts by assisting with testing, documentation, communication, issue tracking, and post-launch validation.
Identify risks, inconsistencies, or downstream impacts in system changes and communicate them clearly before action is taken.
Communication, Documentation & Process Improvement
Communicate clearly and concisely in tickets, emails, internal updates, and project notes, including what was reviewed, what was found, what remains unclear, and what action is recommended.
Use internal documentation, source-of-truth materials, and established procedures before escalating issues or requesting direction.
Support the creation, maintenance, and improvement of training guides, SOPs, troubleshooting references, and internal documentation.
Partner with internal teams to align technology solutions with business needs and franchise operating standards.
Identify recurring patterns, recommend process improvements, and contribute to stronger team knowledge sharing.
Contribute to special projects and cross-functional initiatives as assigned.
Other duties and projects as assigned by supervisor and department heads.
Essential Skills, Experience, and Qualifications:
Relevant professional experience, technical training, certifications, or equivalent education considered. A specific degree is not required.
Minimum two years of experience supporting, administering, or troubleshooting business-critical software systems.
Experience with appointment-based POS systems strongly preferred; experience with Mindbody and Booker highly valued.
Experience in franchising, spa/wellness, fitness, beauty, hospitality, or other multi-location service businesses is a plus.
Strong software troubleshooting skills, including the ability to distinguish symptoms from root cause.
Ability to investigate ambiguous issues, gather the right context, and communicate findings clearly.
Strong written communication skills, especially in ticketing systems, email, documentation, and internal status updates.
Demonstrated ability to work independently, manage competing priorities, and follow issues through to resolution.
Strong attention to detail, organizational skills, and ability to identify inconsistencies or risks.
Ability to retain and apply feedback, recognize repeatable patterns, and improve work quality over time.
Ability to learn new software applications quickly and adapt to evolving technology, processes, and business needs.
Proficiency in Microsoft Office Suite and Google Workspace.
Positive, professional, and service-oriented approach with franchisees, vendors, and internal partners.
Ability to work independently and collaboratively in a fast-paced environment.
This position may require working on a rotating schedule, including some evenings and/or weekends, to support franchise business hours across Eastern, Central, Mountain, and Pacific Time Zones.
This position will remain open until filled.
Legal Disclaimer
WellBiz Brands, LLC. is the franchisor of five health and wellness brands: Drybar®, Elements Massage®, Amazing Lash Studio®, Radiant WaxingTM, and Fitness Together®. Headquartered in Denver, Colorado, WellBiz Brands has over 700 combined U.S. franchised locations across the five brands. Through the WellBiz Brands support staff, the brands strive to uphold these core values: integrity, accountability, service-mindedness, decisiveness/bias to action, curiosity, and resilience. These core values embody everything important for each brand - from franchise owners to clients - to lead healthy, balanced lives. At WellBiz Brands, we value, promote, and celebrate diversity, equality, and inclusivity. We believe that a diverse mix of talented people sparks creativity, fosters innovation, and drives results, and a broad understanding of diversity in all ways. All five brands offer unique franchise opportunities for entrepreneurs from all walks of life and various investment levels, with a new focus on recurring revenue models. For more information about WellBiz Brands and its franchise opportunities, visit WellBizBrands.com.
WellBiz Brands, Inc., the preeminent beauty and wellness platform. The WellBiz Brands portfolio features category leaders including Drybar®, Amazing Lash Studio®, Radiant Waxing™, Elements Massage®, and Fitness Together®. With nearly 900 locations, WellBiz Brands is uniquely qualified to serve the growing needs of the health and beauty conscious consumer through recurring revenue experience-based brands.
Backed by a management team with nearly a century of combined leadership experience, WellBiz Brands is the future of customer-centric, membership-based brands. The company has received national recognition on lists such as the Inc. 5000 Fastest Growing Companies, Entrepreneur’s Franchise 500 and Franchise Times Fast & Serious, among others.
Offices: 1890 Wynkoop St, Unit 1, Denver, Colorado 80202, US
Based on 845 listings with disclosed salaries, most hospitality jobs in Colorado pay between $58k–$95k per year. Individual offers vary with seniority, company size, and specialization.
How many Hospitality jobs are open in Colorado right now?
There are currently 6,700 open hospitality positions in Colorado listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Colorado?
Companies currently hiring include Domino's, Aspen Hospitality, Vail Resorts, Starbucks, Compass Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Colorado?
Yes — 123 of the 6700 open hospitality positions offer remote or hybrid work (64 remote, 59 hybrid).
How do I apply for Hospitality jobs in Colorado?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.