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Full-time
high school, professional certificate
Posted 21d ago
~40 hrs/week
Responsibilities
Acts as the primary greeter and coordinator for patients, managing registration, insurance verification, and appointment scheduling. Collaborates with the clinical care team to ensure a welcoming environment and coordinated patient-centered care.
Requirements
Requires a high school diploma and completion of a medical secretary or patient services program. Candidates must have basic knowledge of insurance plans and the ability to accurately use EMR databases.
Full job description
For six years running, Providence Community Health Centers has been named a Best Places to Work and RI Healthiest Employer by Providence Business News. This is a great opportunity to join PCHC as a Patient Services Representative.
SUMMARY
Represents PCHC as the primary greeter, creating a welcoming environment. Communicates with people of various diverse backgrounds, ensuring all patients are treated in a sensitive and compassionate way. Works as a key member of the clinical care team by performing duties in a collaborative way.
Education/Qualifications
High School diploma or equivalent required. Completion of a medical secretary program, a patient services program or a similar training program required.
Basic knowledge of insurance plans gained through experience or education required.
Ability to accurately enter information into EMR database required.
Basic computer literacy and excellent writing skills are essential. Medical, optometry or dental terminology helpful.
Effective telephone skills needed to receive/relay and place telephone calls continually throughout the day. Clear diction and unhampered conversational skills allowing for effective communication with a multicultural/multiethnic/multilingual patient community is essential.
Ability to speak, write and read English so as to accurately interpret/translate medical and social conditions.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Duties & Responsibilities:
Greets, registers and enrolls all incoming and exiting patients, verifying required identity, insurance and financial information, and soliciting and entering all required information using an automated system. Completes all processing required to document visit and receive payment. Maintains physicians' and dentists’ appointment schedules within guidelines.
Provides communication services within the health center and between the health center and the patient community. Functions as interpreter/cultural broker when filling a bilingual position.
Coordinated Care/Patient Centered Medical Care Management: Works with all members of the Health Care Team towards achieving coordinated patient centered care. Demonstrates knowledge of the goals and objectives of PCHC’s patient care management plan. Effectively able to perform and communicate individual task within role in the process.
Follows up by calling did not keep appointment (DNKA) patients in order to reschedule. Reaches out to patients due for 6 month and past-due appointments.
Maintains client confidentiality at all levels of interaction.
The above listing of duties is not meant to be all inclusive. However, the Employer will not ask any Employee to routinely perform a task unrelated to the above-mentioned duties.
With more than 55 years of commitment to a healthier community, we are proud to care for more than 80,000 patients.
Industry
Medical Practices
Company size
501-1,000 employees
Founded
1968
Headquarters
Providence, Rhode Island
LinkedIn followers
3,028
Established in 1968, we are the largest primary health care provider in Providence and treat patients regardless of their ability to pay.
PCHC is committed to building upon our longstanding history of providing primary services such as prenatal care, pediatrics, adolescent medicine, adult medicine and elder care. In meeting the growing needs of our current and future patients, we also provide specialty care, school-based services, and community-focused patient education.
We dedicate ourselves to collaborating with government agencies and other organizations to meet the medical and service support needs of the families and individuals that we are privileged to serve.
Offices: 375 Allens Ave, Providence, Rhode Island, US · 695 Eddy St, Providence, Rhode Island 02903, US · 40 Candace St, Providence, Rhode Island 02908, US · 239 Cranston St, Providence, Rhode Island 02907, US · 1 Warren Way, Providence, Rhode Island 02905, US
Providing high qualityaccessible health care to Providence since 1968.Health CareNon ProfitMedical
How many Healthcare jobs are open in Providence, RI right now?
There are currently 761 open healthcare positions in Providence, RI listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Providence, RI?
Companies currently hiring include Care New England, Brown Medicine, Family Service of Rhode Island, HopeHealth, GYMGUYZ, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Providence, RI?
Yes — 87 of the 761 open healthcare positions offer remote or hybrid work (37 remote, 50 hybrid).
How do I apply for Healthcare jobs in Providence, RI?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.