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Full-time
high school
Medical Insurance, Dental Insurance, Vision Insurance, Short Term Disability, Long Term Disability, Life Insurance
Posted 19d ago
~40 hrs/week
Responsibilities
The Customer Service Representative acts as the primary point of contact for patients and referral sources to process orders and provide product information. They are responsible for verifying insurance coverage, managing customer inquiries, and resolving complaints in a professional and timely manner.
Requirements
Candidates must possess a High School Diploma or equivalent and have previous experience in a clerical or customer service environment. Proficiency in Microsoft Office and strong communication skills are required, with preference given to those with medical office or insurance billing experience.
Full job description
Description
Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.
Position: Customer Service Representative
Position Reports To
Branch Manager/CSR Director
Position Summary
As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and/or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.
Let’s start with what’s important to you. The Benefits.....
Medical Insurance- multiple plans to choose from
Dental & Vision Insurance
Short Term Disability & Long Term Disability Options
Life Insurance
Generous PTO plan
Paid Holidays
401K
401K match
Competitive Pay
Essential Responsibilities:
Have a comprehensive understanding of the following:
All products we carry
Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs
Difference Between Verbal, Written and WOPD orders
Complaint Resolution Procedures
Answers the telephone using the company’s professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail number.
Greets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them.
Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence.
Qualify orders by identifying the customer’s diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate. Informs customers of financial responsibility.
Inputs customers’ orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians.
Arranges for convenient customer delivery/pickup time with patient and/or caregivers. Conveys orders to Clinical Specialists and/or delivery personnel.
Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs.
Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy.
Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure.
Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database.
Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed.
Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner.
All patient files and information are maintained and current at all times.
Participates in company training programs
Demonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders.
Timely filing of all necessary paperwork into patient charts.
Assist in working various computer reports for quality assurance.
Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists.
Strict adherence to all company policies and procedures.
Performs schedules hours, staggered shifts in accordance to the needs of the company.
Perform all above duties in other company locations when required.
May perform other duties not specifically listed in this position description as assigned by supervisor.
Continually strive to develop your knowledge and skills in all areas of your job.
Requirements
Position Qualifications
High School Diploma or equivalent
Previous experience in a Clerical or Customer Service environment
Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred
Continuing Education
As designated by management to include company in services and off-site training programs as appropriate to industry and position.
How many Healthcare jobs are open in Orlando, FL right now?
There are currently 1,824 open healthcare positions in Orlando, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Orlando, FL?
Companies currently hiring include Orlando Health, Nemours Children's Health, Aiken Regional Medical Centers, CVS Health, DaVita Kidney Care, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Orlando, FL?
Yes — 194 of the 1824 open healthcare positions offer remote or hybrid work (108 remote, 86 hybrid).
How do I apply for Healthcare jobs in Orlando, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.