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$32/hr–$38/hr
Contract
Posted 35d ago
~40 hrs/week
Remote in New York, New York, United States
Responsibilities
The Care Coordinator supports Medicaid payer pilots by navigating care for members and serving as a liaison between members, the Mae team, and partner care management teams. Key duties include conducting needs assessments, managing care plans, and performing high-volume daily outreach to ensure member engagement.
Requirements
Candidates must be bilingual in English and Spanish with 3-5 years of experience in social work, nursing, or a healthcare-related field. Strong organizational skills and the ability to meet daily outreach quotas are essential, with birthwork or doula experience considered a plus.
Full job description
MEET MAE
Mae is a venture-backed digital health solution on a mission to improve the health and quality of life for mothers, babies, and those who love them. Mae has created a space where complete digital care meets culturally-competent on-the-ground support. We address access gaps and bolster physical and emotional well-being through continuous engagement, risk assessment, early symptom awareness, and a community-led model of support for our users.
Digital solutions to address cultural deficits in care are at the forefront of femtech innovation and Mae is quickly gaining traction with healthcare payers as a viable solution to address the implicit, explicit, and structural biases that hinder equitable maternal health. In addressing whole-person care and focusing on self-advocacy, education, and community, we seek to improve the outcomes for mothers and birthing people, while also reducing clinical costs of care, at impactful scale. See what we’re doing at www.meetmae.com and @maehealthinc on Instagram.
At Mae, we are:
Solution-Oriented. We make every problem an opportunity to improve.
Curious. We demonstrate focused curiosity.
Mission-connected. We ensure mamas and doulas are heard.
Adaptable. We learn, adapt, and execute.
Data-driven. We quantify the uncertainty.
Accountable. We own our decisions and their outcomes.
Transparent. We don’t hide the hard stuff.
Mae is looking for a Care Coordinator who is passionate about maternal health equity to support Medicaid payer pilots and member-level engagement to address the growing disparity in Black maternal health outcomes.
As a care coordinator, you will be responsible for supporting and navigating care for members of key payer contracts across a variety of Medicaid landscapes.
The care coordinator will be responsible for maintaining positive relationships with internal and external parties, serving as the liaison among the member, the Mae team, and partner care management teams, and ensuring all documentation is completed.
Key responsibilities include:
Conducting needs assessments and screeners, which include psycho-social, physical, medical, behavioral, environmental, and financial parameters
Utilizes influencing / motivational skills to ensure maximum member engagement
Helps member actively participate with their provider in healthcare decision-making
Acts as an advocate for member's physical, behavioral, and social structural care needs by identifying and addressing gaps
Managing care plans and referrals with payer care management teams and serving as the point of contact to ensure services are rendered appropriately
Manage communication and relationships (phone, e-mail, presentations) with members
Promote the appropriate use of clinical and social structural benefits among members
Identifies and escalates quality of care issues through established channels
Facilitates a team approach and educates the team on a member-focused approach to care
Identifies high-risk factors and service needs that may impact member outcomes and care plan components
What we are looking for:
Highly organized, able to manage time effectively, and comfortable working across multiple workstreams concurrently
Comfortably managing outreach responsibilities across different clients
3-5 years of experience in social work, nursing, or a healthcare-related field
Knowledge of referral coordination to community and private/public resources
Relationship management experience
Demonstrates efficiency and consistency in meeting daily outreach quotas
Is tech-savvy and confident using computer systems to manage and document outreach
Strong written and verbal communication and presentation skills
Can manage time effectively and work both independently and collaboratively
Has strong communication skills and is comfortable speaking with clients over the phone
Birthwork / Doula experience a plus
Bilingual ( English & Spanish) required
Work expectations:
This is a contract W2 position
40 hrs/weekly, Monday – Friday. Flexible hours allowed, though occasional evening hours may be required
Hourly rate $32 - $38, depending on experience and qualifications
Daily Outreach Expectations: A minimum of 50 total outreach attempts per day, 40–50% must be phone calls, the remaining outreach can consist of texts and emails. All outreach must be completed and documented in the designated computer system/platform.
Mae expands access to doula support and other critical resources known to improve outcomes.
Industry
Health, Wellness & Fitness
Company size
11-50 employees
Headquarters
New York
LinkedIn followers
7,095
Total funding
$1M
Mae is the leading maternal health solution built with the purpose of expanding access to doula support and other critical resources known to improve outcomes. We meet mamas and their families where they are by connecting them to the personalized support they deserve. We also help community-based doulas grow their businesses while driving better outcomes and reducing costs for health plans.
Mae helps improve maternal health outcomes and reduce costs by connecting members to trusted, community-based doulas, risk tracking, and digital care coordination. Our model addresses health disparities head-on, pairing personalized support with digital innovation to boost doula engagement and utilization. With deep Medicaid and Individual and Family Plans expertise and a proven record of impact, Mae helps health plans deliver quality, equitable support at scale.
How many Healthcare jobs are open in New York, NY right now?
There are currently 11,590 open healthcare positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in New York, NY?
Companies currently hiring include Mount Sinai Health System, Northwell Health, New York City Housing Authority (NYCHA), CVS Health, NewYork-Presbyterian Hospital, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in New York, NY?
Yes — 2454 of the 11590 open healthcare positions offer remote or hybrid work (557 remote, 1897 hybrid).
How do I apply for Healthcare jobs in New York, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.