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Skills: Cantonese Fluency, Patient Monitoring, Medical Documentation, EMR Management, Patient Communication
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$22/hr–$25/hr
Full-time
high school
Health Insurance, Dental Insurance, Vision Insurance, 401(k) With Company Match, Paid Vacation, Company Holidays
Posted 30d ago
~40 hrs/week
Responsibilities
The Medical Assistant supports nurses and nurse practitioners by monitoring patient vitals via remote dashboards and documenting health metrics in EMR systems. They act as a primary liaison for patients, managing inquiries and coordinating follow-up care for RPM and CCM services.
Requirements
Candidates must have a High School Diploma or GED and be bilingual in Cantonese Chinese. A minimum of 1-2 years of experience in a healthcare setting is required.
Full job description
💰 $250 Sign-On Bonus!
Join our mission-driven team and receive a generous sign-on bonus. You’ll receive $250 after you have successfully completed 90 days of employment.
About us:
At POD Health, we enhance patient outcomes by integrating technology and personalized care. Our services—Telehealth, Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Community Health Initiatives (CHI)—ensure patients receive the care they need, wherever they are.
Through our Telehealth and RPM services, we ensure that patients have real-time access to healthcare, empowering them to manage their health proactively and avoid unnecessary hospital visits. Our Chronic Care Management programs create tailored care plans for patients with chronic conditions, ensuring ongoing support between office visits. Additionally, our Community Health Initiatives focus on addressing health disparities, making care more accessible to underserved populations.
At POD Health, we strive to make healthcare personal, proactive, and accessible for all.
Schedule:Monday - Friday 9:00 AM - 5:00 PM
Location:On-site | Brooklyn, NY 11218
Position Summary: The Medical Assistant will play a vital role in providing support to a team of nurses and nurse practitioners in delivering exceptional patient care. The role involves monitoring patient vital signs remotely through dashboards, accurately documenting patient information, assisting with patient inquiries, managing medical records, and ensuring compliance with the RPM program and healthcare regulations.
Key Responsibilities:
Collaborate with Nurse Practitioners, Care Navigators, and administrative staff to monitor patient health metrics, ensure accurate data entry, and coordinate follow-up care. Act as a liaison between patients and care teams to ensure continuity of care across RPM and CCM services.
Address alerts on the dashboard and promptly communicate with patients as needed.
Demonstrate exceptional phone communication skills, conveying empathy and professionalism in all patient interactions.
Remind patients to take required measurements and accurately document the results in patient charts.
Escalate patient calls to nurses or nurse practitioners when necessary for further assessment and care.
Maintain and update patient medical history, vital statistics, and test results within the Electronic Medical Record (EMR) system.
Manage incoming and outgoing calls to patients, addressing inquiries, monitoring vital signs through RPM dashboards, and escalating cases to Nurse Practitioners when necessary. Ensure all patient interactions are documented in the EMR system and follow up with patients to encourage adherence to their care plans.
Perform data entry tasks in Salesforce, including closing opportunities and monitoring opportunities in the system.
Conduct outbound calls to patients, providing instructions, gathering information, and addressing concerns.
Use EMR systems, specifically Advanced MD, and CCIQ to input and manage patient data and information.
Verify patient insurance coverage and obtain prior authorizations as required.
Schedule virtual patient appointments with Nurse Practitioners, coordinating with patients and the healthcare team.
Ensure strict adherence to healthcare regulations, including HIPAA, and uphold the organization's code of conduct.
Qualifications:
High School Diploma or GED.
Bilingual fluency in Cantonese Chinese is required.
1-2 years of relevant experience in a healthcare setting or medical practice.
Strong grasp of patient care procedures and medical terminology.
Excellent interpersonal skills to effectively interact with patients and healthcare professionals.
Strong organizational skills to manage patient records and appointment scheduling.
Exceptional customer service skills to provide empathetic and supportive patient interactions.
Preferred Qualifications:
Proficiency in using EMR systems, experience in AdvancedMD a plus.
Benefits:
Health, dental, and vision insurance
401(k) with company match
Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays
Professional development opportunities
Mission-driven work in an innovative healthcare space
Related keywords
Remote Patient MonitoringChronic Care ManagementTelehealthAdvancedMDSalesforceCCIQEMRHIPAAPatient CareHealthcare AdministrationVital SignsMedical Records
Offering remote patient monitoring and virtual visits from the comfort of your home.
Industry
Health and Human Services
Company size
51-200 employees
Founded
2023
Headquarters
Brooklyn, NY
LinkedIn followers
356
POD Health promises to give our patients the personalized care they deserve.
We give patients peace of mind knowing their providers are on demand 7 days a week. We commit to acting with the highest level of medical expertise and being vigilant in virtually monitoring our patients' health and well-being, using remote technology.
We will continue to innovate healthcare services and meet the unique needs of every patient to support their health journey and goals.
How many Healthcare jobs are open in New York, NY right now?
There are currently 11,668 open healthcare positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in New York, NY?
Companies currently hiring include Mount Sinai Health System, Northwell Health, New York City Housing Authority (NYCHA), CVS Health, NewYork-Presbyterian Hospital, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in New York, NY?
Yes — 2441 of the 11668 open healthcare positions offer remote or hybrid work (554 remote, 1887 hybrid).
How do I apply for Healthcare jobs in New York, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.