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Provide high-volume data entry support by processing medical certificates, payments, and reimbursements. Manage incoming medical documentation and resolve general phone enquiries for internal and external stakeholders.
Requires a minimum typing speed of 40 wpm with 95% accuracy and strong customer service skills. Knowledge of relevant workers' compensation legislation and regulations is required.
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
As part of our diverse team based in Melbourne, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.
As a processing officer you will provide data entry support to EML in order for us to proactively manage workers’ compensation claims.
In this position, you will be working quickly and accurately to provide data-entry services to the business by performing a high volume of data processing work. This includes keying medical certificates, processing payments and reviewing stakeholder accounts and processing reimbursements.
This is a full time, permanent position, based in our Melbourne office, with work-from-home flexibility (up to 3 days per week) considered from month three, subject to performance and approval.
Providing the highest standard of customer service to both internal and external stakeholders in line with EML values.
Accurate and timely processing of payments and reimbursements
High volume of data entry related activities.
Utilising multiple systems at one time.
Management of incoming and outgoing medical documentation.
Management and resolution of general phone enquiries.
Good attention to detail and organisational skills.
Demonstrated exceptional customer service skills.
Ability to take direction and follow instructions and work as part of a team.
Knowledge of the relevant worker’s compensation legislation and regulations.
Minimum typing speed of 40 wpm with a 95% accuracy rate.
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
At EML we take great pride in helping people get their lives back after a workplace injury. Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support. Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference. We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back.
Offices: Level 3, 345 George St, Sydney, NSW 2000, AU · Adelaide, SA 5000, AU · Melbourne, VIC 3000, AU · Canberra, NSW 2601, AU · Parramatta, New South Wales 2150, AU
There are currently 786 open healthcare positions in Melbourne, Australia listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include St Vincent's Health Australia, Ramsay Health Care, Epworth, The Royal Children's Hospital, Austin Health, among others. Browse the listings above to see every active employer.
Yes — 170 of the 786 open healthcare positions offer remote or hybrid work (13 remote, 157 hybrid).
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