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Skills: IT support, Troubleshooting, Hardware configuration, Software deployment, Ticketing systems
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Irving, Texas, United States · On-site
$118k–$206k/yr
Senior+
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$27/hr–$37/hr
Full-time
high school, associate degree
Medical insurance, Dental insurance, Vision insurance, Paid time off, Tuition reimbursement, 401k
Posted 18d ago
Apply by Aug 25
~40 hrs/week
Responsibilities
The Technician II provides first-level IT support by diagnosing and resolving hardware, software, and network issues for clinicians and staff. They are also responsible for managing service requests, maintaining technical documentation, and ensuring compliance with security and regulatory standards.
Requirements
Candidates must have a high school diploma or GED and at least 3 years of experience in IT support services. Proficiency in Windows and Mac operating systems, along with experience in clinical technology or EHR systems, is highly preferred.
Full job description
Description
Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!
Overview
The primary purpose of the Technician II, Service Desk is to deliver exceptional front line IT support to PDS Health team members, clinicians, and patients. Operating with a strong customer-focused approach and excellent communication skills, this role serves as the first point of contact for resolving technical challenges and ensuring a high level of end-user satisfaction. By building a comprehensive understanding of IT support services, the technician minimizes operational disruptions and empowers staff to seamlessly utilize technology in their day-to-day responsibilities.
Responsibilities
Provide first-level technical support to diagnose and resolve hardware, software, and network issues via phone, email, remote tools, or in-person.
Troubleshoot and maintain specialized clinical technology, medical devices, and the Epic EHR system.
Support the setup, configuration, and deployment of new hardware and software.
Manage, prioritize, and track service requests within the ticketing system to ensure timely resolution and adherence to Service Level Agreement (SLA) standards.
Respond promptly to IT emergencies, such as system outages, to minimize operational downtime.
Escalate complex or unresolved issues to senior IT teams, ensuring all prior troubleshooting steps are thoroughly documented.
Create, maintain, and update comprehensive IT documentation, including knowledge base articles, network/workflow diagrams, and resolution procedures.
Deliver training, knowledge transfer, and technology guidance to empower end-users.
Ensure strict adherence to company security policies, safety protocols, and all relevant State, Federal, and regulatory requirements.
Routinely upgrade technical skills to adapt to changing technologies and job conditions.
Ensures compliance with all policies and standards, as well as state, federal and other regulatory bodies.
This is not intended to be a comprehensive list of the duties and responsibilities of the position and the duties and responsibilities may change.
Qualifications
H.S. Diploma or General Education Degree (GED)
3+ years of progressive experience in IT support services or a related field.
Relevant industry certifications are highly preferred (e.g., CompTIA A+, ITIL Foundation, HDI Desktop Support, Microsoft 365 Certified, or equivalent).
Strong foundational knowledge of IT support principles, troubleshooting tools, and industry standards.
Proficiency in both Windows and Mac operating systems.
Hands-on familiarity with configuring and supporting common IT hardware and software, including desktops, laptops, mobile devices, and printers.
Preferred
Associate’s Degree (AA) degree in Information Technology, Computer Science, or a related field preferred.
Experience in the healthcare (medical or dental industry), retail, or other large enterprise organizations.
Direct experience supporting clinical technology, medical devices, and Epic (or similar Electronic Health Record systems).
Hands-on experience with IT Service Management (ITSM) platforms, ticketing workflows, and remote support tools.
Solid understanding of core networking concepts and technologies.
Relevant industry certifications (e.g., CompTIA A+, ITIL, HDI Desktop Support, Microsoft 365 Certified, or equivalent).
Proven experience developing and maintaining customer-facing IT policies, knowledge base articles, and support documentation.
Knowledge/Skills/Abilities
Solid foundational understanding of IT concepts and terminology.
Eagerness and proven ability to continuously learn and adapt to new or changing technologies.
Excellent analytical and diagnostic skills, with the ability to draw accurate conclusions and make independent decisions based on limited information.
Strong attention to detail and accuracy in all technical and operational tasks.
Exceptional verbal and written communication skills with a consistently professional demeanor.
Deep commitment to providing high-quality, customer-centric support.
Highly organized with excellent time management capabilities.
Agile and able to multitask, prioritize effectively, and meet tight deadlines in a fast-paced environment.
Ability to strictly follow established operating procedures and properly escalate issues when necessary.
Proven versatility to perform at a high level both as an autonomous, independent contributor and as a collaborative team member.
Uncompromising integrity and strict adherence to maintaining user, patient, and organizational confidentiality.
Benefits
Medical, dental, and vision insurance
Paid time off
Tuition Reimbursement
401K
Paid time to volunteer in your local community
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
With 1,000+ practices in 24 states, PDS Health empowers clinicians through business support to enhance patient care.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
1994
Headquarters
Henderson, Nevada
LinkedIn followers
61,354
Founded in 1994, PDS Health is a leading healthcare support organization that partners with dental and medical providers across the U.S., providing comprehensive business services that enable clinicians to focus on high-quality patient care.
Our innovative approach includes an integrated health record system that combines dental and medical data, giving clinicians a complete view of patient health. This platform enhances care coordination, allows for early detection of health issues, and improves patient outcomes, ultimately reducing overall healthcare costs.
We strive to be the provider of choice in every market by equipping clinicians with access to advanced, proven technologies and offering ongoing professional development opportunities. Our commitment to education and training supports clinicians and team members in growing their careers, ensuring they have the skills and knowledge to excel in their fields.
PDS Health has been recognized multiple times on the Inc. 5000 list of America’s fastest-growing private companies and named one of the 50 most community-minded companies in the nation. With over 1,000 practices in 24 states, we are dedicated to creating healthier, happier patients and making a positive impact in the communities we serve.
Offices: 3521 Volunteer Blvd, Henderson, Nevada 89044, US · 17000 Red Hill Ave., Irvine, CA 92614, US
How many Healthcare jobs are open in Irving, TX right now?
There are currently 616 open healthcare positions in Irving, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Irving, TX?
Companies currently hiring include McKesson Canada, Vizient, Caris Life Sciences, PDS Health, Centre for Neuro Skills, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Irving, TX?
Yes — 172 of the 616 open healthcare positions offer remote or hybrid work (43 remote, 129 hybrid).
How do I apply for Healthcare jobs in Irving, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.