Location On-site in Irving, TX Job Summary The Lead IT Specialist provides advanced technical support while serving as a senior resource within the IT department. This role is responsible for resolving complex workstatio…
Skills: Technical support, Workstation repair, Server maintenance, Network troubleshooting, Active Directory
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$42k–$104k/yr
Full-time
bachelor degree
Health and welfare benefits
Posted 17d ago
~40 hrs/week
Responsibilities
The Lead IT Specialist provides advanced technical support and serves as a senior resource for resolving complex workstation, server, and network issues in a clinical environment. This role also involves coordinating team activities, mentoring staff, and ensuring high-quality service delivery through effective workload management.
Requirements
Candidates must possess a Bachelor's degree in Information Technology or a related field and at least 5 years of help desk or similar experience. Strong technical expertise in healthcare systems, Windows environments, and leadership capabilities are required.
Full job description
Location
On-site in Irving, TX
Job Summary
The Lead IT Specialist provides advanced technical support while serving as a senior resource within the IT department. This role is responsible for resolving complex workstation, server, network, and application issues, supporting IT projects, and ensuring high-quality service delivery in a fast-paced clinical environment. In addition to day-to-day technical responsibilities, the Lead IT Specialist helps coordinate team activities, provides guidance and mentoring to IT staff, assists with workload prioritization and escalations, and supports departmental initiatives. This highly client-facing role requires strong technical expertise, leadership skills, and the ability to effectively manage multiple priorities while delivering exceptional customer service through phone, email, remote support, and onsite interactions.
Essential Duties and Responsibilities
Essential and other important responsibilities and duties may include but are not limited to the following:
Receive, respond, and resolve calls, emails and/or ticket submissions for client’s IT issues or needs.
Install, configure, and maintain software solutions for desktops and laptops.
Perform or assist with general setup and configuration of new hardware solutions.
Communicate with the client regularly to keep informed of technical support progress and notify of impending changes or expected outages.
Follow logical troubleshooting methodologies.
Maintain active relationship with vendors through consistent communication.
Use Active Directory to create and perform administrative tasks on user’s accounts and security groups.
Maintain inventory system of all IT assets across all locations.
Maintain documentation for IT policy and procedures across the organization.
Enter all notes and time worked on the appropriate service ticket.
Enter time worked on each ticket daily.
May require work to be performed after clinic hours or schedules, such as nights, weekends, and/or holidays.
Other administrative and IT responsibilities as assigned.
Knowledge, Skills and Abilities
Technical Skills
Healthcare systems support (Electronic Medical Records, imaging Systems, Document management)
Familiar with health care programs HIPAA, CFR part 11, GDRP, etc.
Windows workstation repair, maintenance, malware removal, and deployment
Configuring network settings on workstations
RDP client support
Citrix Support.
Office 365 account and client support
Server backup monitoring and maintenance
Wireless connectivity for mobile devices and workstations
Mobile devices – smartphones, tablets, and laptops
Exchange mailbox administration
Active Directory account creation and management
Network drive and printer mappings.
Diagnose network connectivity issues for workstations.
Required Education and Experience
Bachelor’s degree in Information Technology or related field.
5 years of Help Desk or similar experience
IT management experience required
CompTIA certifications preferred.
Microsoft Technology Associate (MTA) preferred.
Microsoft MCSA preferred.
Citrix certification preferred.
Why Join Us?
At NEXT Oncology (an Avacare Business), you’ll be part of a mission-driven team that values collaboration, precision, and patient safety. Our team is known for its supportive culture, strong communication, and commitment to excellence in clinical research.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role, when annualized, is $41,700.00 - $104,200.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
Related keywords
IT SpecialistHelp DeskHealthcareElectronic Medical RecordsImaging SystemsHIPAAWindowsMalware removalNetwork connectivityRDPCitrixOffice 365Server backupExchangeActive DirectoryCompTIA
IQVIA (NYSE:IQV) is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. IQVIA’s portfolio of solutions are powered by IQVIA Connected Intelligence™ to deliver actionable insights and services built on high-quality health data, Healthcare-grade AI™, advanced analytics, the latest technologies and extensive domain expertise. With approximately 88,000 employees in over 100 countries, including experts in healthcare, life sciences, data science, technology and operational excellence, IQVIA is dedicated to accelerating the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
IQVIA is a global leader in protecting individual patient privacy. The company uses a wide variety of privacy-enhancing technologies and safeguards to protect individual privacy while generating and analyzing information on a scale that helps healthcare stakeholders identify disease patterns and correlate with the precise treatment path and therapy needed for better outcomes. IQVIA’s insights and execution capabilities help biotech, medical device and pharmaceutical companies, medical researchers, government agencies, payers and other healthcare stakeholders tap into a deeper understanding of diseases, human behaviors and scientific progress, in an effort to advance healthcare. To learn more, visit www.iqvia.com.
Offices: 2400 Ellis Rd, Durham, North Carolina 27703, US
How many Healthcare jobs are open in Irving, TX right now?
There are currently 616 open healthcare positions in Irving, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Irving, TX?
Companies currently hiring include McKesson Canada, Vizient, Caris Life Sciences, PDS Health, Centre for Neuro Skills, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Irving, TX?
Yes — 172 of the 616 open healthcare positions offer remote or hybrid work (43 remote, 129 hybrid).
How do I apply for Healthcare jobs in Irving, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.