Job Description: The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships…
Skills: Professional Etiquette, Communication, Collaboration, Teamwork, Confidentiality
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Job Description: The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships…
Skills: Professional Etiquette, Communication, Collaboration, Teamwork, Confidentiality
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The Patient Service Representative manages patient intake, including greeting, checking in/out, and scheduling appointments. They are responsible for verifying insurance, processing payments, and maintaining accurate electronic medical records.
Requirements
Candidates need at least six months of customer service experience and basic computer proficiency in word processing and data entry. Strong interpersonal skills and the ability to handle protected health information confidentially are required.
Full job description
Job Description:
The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients.
Patterson Primary Care
Essential Functions.
Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
Documents all phone calls accurately and completely in the electronic medical record (EMR).
Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system. Follows procedures when identifying patients.
Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization .
Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments.
Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved.
Skills
Professional etiquette and communication.
Collaboration / Teamwork
Confidentiality
Customer service
Resolving patient needs
Computer literacy
Time management
Critical thinking/situational awareness
Cash management
Minimum Qualifications
Six months of customer service experience involving interactions with customers.
Demonstrated basic computer skills involving word processing and data entry.
Professional manner and strong interpersonal and communication skills.
Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.
Preferred Qualifications
One year of customer service experience involving interactions with customers in person and by phone.
Billing and collections experience.
Computer literacy in using electronic medical records (EMR) systems and other relevant software.
High school diploma or GED preferred.
Multilingual
Physical Requirements
Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
Position may require standing for long periods of time, lifting supplies
May assist patients into/out of the clinic.
Location:
Patterson Primary Care Clinic
Work City:
Grand Junction
Work State:
Colorado
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$18.31 - $23.80
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
Related keywords
Patient Service RepresentativeEMREpicPatient AccessInsurance VerificationPrior AuthorizationMedical BillingPHIHealthcare AdministrationPatient SchedulingCustomer ExperienceMedical Records
Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 5,100 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services.
With more than 69,000 caregivers on a mission to help people live the healthiest lives possible, Intermountain is committed to improving community health, and is widely recognized as a leader in transforming healthcare. We strive to be a model health system by taking full clinical and financial accountability for the health of more people, partnering to proactively keep people well, and coordinating and providing the best possible care.
At Intermountain, every caregiver helps us fulfill our mission of helping people live the healthiest lives possible. Interested in joining our team? Check out our career website and apply today at https://intermountainhealthcare.org/careers/.
Offices: 5245 South College Drive, Murray , UT 84123, US · 36 S State St, Salt Lake City, UT 84111, US
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How many Healthcare jobs are open in Grand Junction, CO right now?
There are currently 381 open healthcare positions in Grand Junction, CO listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Grand Junction, CO?
Companies currently hiring include Community Hospital, Grand Junction, Colorado, PACS, HopeWest, Health Solutions West, Intermountain Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Grand Junction, CO?
Yes — 13 of the 381 open healthcare positions offer remote or hybrid work (4 remote, 9 hybrid).
How do I apply for Healthcare jobs in Grand Junction, CO?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.