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OUR VISION To continue as an eminent healthcare provider on Long Island, dedicating ourselves to providing exceptional health care for all our patients and to transform both the lives of the individual, and the community…
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Skills: Spanish Bilingualism, Case Management, Patient Advocacy, Community Outreach, Health Education
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$55k–$65k/yr
Full-time
professional certificate
Posted 2d ago
~40 hrs/week
Responsibilities
The role is responsible for providing end-user training, day-to-day support, and coordination for the eClinicalWorks EHR system. Key duties include developing training materials, managing help desk tickets, and reinforcing standardized workflows across sites.
Requirements
Candidates need 2-3+ years of EHR experience, preferably with eClinicalWorks, and a valid driver's license for travel in New York. eCW Train-the-Trainer Certification and knowledge of HIPAA requirements are preferred.
Full job description
OUR VISION
To continue as an eminent healthcare provider on Long Island, dedicating ourselves to providing exceptional health care for all our patients and to transform both the lives of the individual, and the community, for the better, one person at a time.
OUR MISSION
To provide access to equitable, optimal healthcare by improving the overall wellness of all individuals in our communities and delivering high quality comprehensive patient centered care.
JOB TITLE:EHR Trainer & Support Coordinator
REPORTS TO:Healthcare Informatics & EHR Manager/Administrator
The following statements reflect the general duties, responsibilities, and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of this position.
POSITION SUMMARY:
The EHR Trainer & Support Coordinator is responsible for providing end-user training, day-to-day support, and coordination related to the Electronic Health Record (eClinicalWorks). This role focuses on ensuring staff are properly trained, supported, and able to effectively use the EHR in their daily workflows, while escalating system-level issues appropriately.
RESPONSIBILITIES:
Provide direct EHR training to new and existing staff, including onboarding, refresher training, and workflow updates.
Develop, maintain, and update EHR training materials, tip sheets, and standard workflow documentation.
Serve as the primary point of contact for EHR-related user questions and support.
Manage and track EHR help desk tickets, including triage, resolution, and timely escalation.
Identify recurring issues, training gaps, and workflow challenges and communicate trends to EHR leadership.
Support staff during system updates, workflow changes, and go-live activities.
Coordinate EHR onboarding and offboarding requests, including submitting access requests per established procedures.
Assist with system testing and validation activities as assigned.
Train staff on EHR downtime and recovery workflows and assist with post-downtime documentation.
Reinforce standardized EHR workflows and best practices across sites and programs.
Collaborate with site and program leadership to support consistent EHR use.
Perform other duties reasonably related to training, support, and coordination responsibilities.
QUALIFICATIONS:
2–3+ years of experience using an EHR system, preferably eClinicalWorks.
eCW Train-the-Trainer Certification preferred.
Strong verbal and written communication skills, with the ability to train and guide diverse staff in effective EHR use.
Strong customer service, interpersonal, and problem-solving skills.
Ability to meet deadlines and manage competing priorities.
Attention to detail and ability to identify workflow and training gaps.
Ability to work independently and collaboratively.
Working knowledge of HIPAA and EHR-related privacy requirements.
You must have the ability and willingness to regularly travel, if working in Nassau or Suffolk Counties, a valid New York, driver's license and transportation.
Harmony Healthcare Long Island in Nassau County, New York offers a comprehensive array of health and supportive services in a single health center setting. Our mission is to increase access to comprehensive primary and preventative health care, and to improve the health status of the community, especially for the medically underserved and vulnerable, regardless of citizenship, insurance status, or ability to pay. We currently operate Health Centers in Elmont, Freeport, Hempstead, Roosevelt, and Westbury/New Cassel. Our comprehensive services include adult and pediatric medicine, women's health (OB/GYN, mammography, and family planning), laboratory, radiology, dental, health screening for cancer, tuberculosis, and sexually transmitted disease, nutrition, behavioral health, podiatry, cardiology, optometry, WIC, Care Management, and enabling social services.
Offices: 400 Oak St, Suite 104, Garden City, New York 11530, US · 161 Hempstead Tpke, Elmont, New York 11003, US · 101 S Bergen Pl, Freeport, New York 11520, US · 619 Fulton Ave, Hempstead, New York 11550, US · 3227 Long Beach Road, Suite 2, Oceanside, New York 11572, US
How many Healthcare jobs are open in Garden City, NY right now?
There are currently 45 open healthcare positions in Garden City, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Garden City, NY?
Companies currently hiring include Spectrum Vision Partners, Edison Home Health Care, Harmony Healthcare Long Island, Med-Metrix, Preferred Home Care of NY, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Garden City, NY?
Yes — 9 of the 45 open healthcare positions offer remote or hybrid work (4 remote, 5 hybrid).
How do I apply for Healthcare jobs in Garden City, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.