Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven…
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$23/hr–$30/hr
Full-time
associate degree
Full Medical, Dental, Vision, Wellness Program, 401(k) Match, Paid Time Off
Posted 16d ago
~40 hrs/week
Responsibilities
The TechEdge Service Coordinator is responsible for triaging customer inquiries and efficiently scheduling service requests for technicians. They manage the full life cycle of service orders, including creation, completion, and invoicing, while reconciling CRM reports.
Requirements
Candidates should have an associate degree or 2-5 years of equivalent industry experience, with preference given to those with a background in the dental industry. Strong organizational, communication, and technical skills, particularly with Microsoft 365 and SAP CRM, are required.
Full job description
Patterson isn't just a place to work, it's a partner that cares about your success.
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
Job Summary
As a TechEdge Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.
Essential Functions
Triages calls and inquiries from customers.
Assigns and schedules service requests from clients or company personnel.
Manages resources efficiently and effectively for all scheduled service.
Monitors service orders assigned to technicians.
Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).
Reconciles various CRM reports on a monthly basis.
Works closely with the Branch Procurement Specialist(s) with resource and project planning.
Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
Performs other service coordinator duties as assigned.
Job Qualifications
Minimum Qualifications:
Associates degree or higher preferred or 2-5 years equivalent industry experience.
Expresses strong customer service orientation or related dispatching experience through excellent written and verbal/phone communication skills.
Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail.
Ability to positively contribute to the Branch team environment by taking initiative to learn and improve upon skillsets.
Possesses strong planning and organizational skills, both written and verbal.
Uses technology with efficiency, including Microsoft 365 and SAP CRM platforms.
Preferred Qualifications:
1-3 years dispatching and customer service experience, with previous experience in the Dental industry preferred.
Previous working experience with project or resource coordination.
We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
Full Medical, Dental, and Vision benefits and an integrated Wellness Program
401(k) Match Retirement Savings Plan
Paid Time Off (PTO)
Holiday Pay & Floating Holidays
Volunteer Time Off (VTO)
Educational Assistance Program
Full Paid Parental and Adoption Leave
LifeWorks (Employee Assistance Program)
Patterson Perks Program
The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.
$23.17 - $30.13
EEO Statement
Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
#WeArePatterson. We strengthen the people who keep us and our animals healthy.
Industry
Medical Equipment Manufacturing
Company size
5,001-10,000 employees
Founded
1877
Headquarters
St Paul, MN
LinkedIn followers
42,245
Patterson strengthens the oral and animal health markets in North America and the United Kingdom. From small, private practices to large group networks and production operations, we guide our customers with bold solutions and a personal touch. We are much more than a distributor – we are an indispensable partner.
Patterson Dental has strengthened the dental industry since our company’s founding in 1877. Today, Patterson Dental continues to partner with dental practices of all sizes to provide expertise, products, technologies and services needed to grow productive, modern practices, and keep them running smoothly.
No other company supports the animal health market like Patterson. We entered the animal health industry in 2001 with our acquisition of Webster Veterinary and expanded with our 2015 acquisition of Animal Health International, Inc. We provide all the technology, products, expertise and solutions needed to deliver exceptional animal care and drive profitability across the companion, production and equine markets.
An Equal Opportunity Employer
As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences are what strengthen us and drive our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.
We are Patterson. We welcome you.
Disability Accommodation
If you require reasonable accommodation due to a disability for any part of the hiring process, you may submit your request to HR by calling 1-866-234-2165 or by email to [email protected]. You can also mail your request to Patterson Companies, Inc. Attn: HR EEO Coordinator, 1031 Mendota Heights Rd, St. Paul, MN, 55120. Information received will be routed to a representative who will provide assistance to ensure appropriate consideration of your request.
Offices: 1031 Mendota Heights Rd, St Paul, MN 55120, US
Dental suppliesDental technologyAnimal health suppliesAnimal health technologyVeterinary suppliesVeterinary technologyLogisticsDistributorand Practice management softwareVeterinary
How many Healthcare jobs are open in Cincinnati, OH right now?
There are currently 2,586 open healthcare positions in Cincinnati, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Cincinnati, OH?
Companies currently hiring include UC Health, Bon Secours Mercy Health, TriHealth, Medpace, The Christ Hospital Health Network, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Cincinnati, OH?
Yes — 439 of the 2586 open healthcare positions offer remote or hybrid work (103 remote, 336 hybrid).
How do I apply for Healthcare jobs in Cincinnati, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.