Description Job Type: Full-Time Schedule: In-office8-hour shiftMonday to FridayDay Shift About the Role We are seeking a compassionate and detail-oriented Patient Care Specialist level two to join our team at our Buffalo…
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Patient Care Assistant (Emergency) Part Time, Nights
Buffalo, New York, United States · On-site
$16/hr–$23/hr
Entry level
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$20/hr–$22/hr
Full-time
Health Insurance, Vacation, Sick Time, 401k, Short-term Disability, Long-term Disability
Posted 64d ago
~40 hrs/week
Responsibilities
The role involves providing patient education and support via phone and in-person while ensuring compliance with healthcare regulations. Responsibilities include documenting product complaints, collecting payments, and collaborating with internal sales teams.
Requirements
Candidates need 6 months to 1 year of experience in a call center or healthcare setting and proficiency in Microsoft Office. Strong communication skills and the ability to work in a professional office environment in Buffalo, NY are required.
Full job description
Description
Job Type: Full-Time
Schedule:
In-office
8-hour shift
Monday to Friday
Day Shift
About the Role
We are seeking a compassionate and detail-oriented Patient Care Specialist level two to join our team at our Buffalo, NY office. This in-office role involves working directly with customers both in person and over the phone regarding RS Medical products and services. The position plays a key role in ensuring compliance, delivering patient education, and supporting customer service operations. You’ll collaborate with patients and internal teams to provide accurate information, document product complaints, and maintain high standards of service.
General Responsibilities:
Promote compliance with healthcare regulations, HIPPA, and internal policies.
Provide patient instruction both in person at the office and over the phone.
Intake and assess product complaints with thorough documentation.
Collaborate with sales personnel regarding patient accounts and communications at the office.
Deliver prompt, empathetic, and professional service to all customers.
Collect payment information and update customer contact details (address, email, phone).
Monitor call volumes using internal systems to ensure adequate phone coverage.
Benefits:
Health insurance
Vacation and sick time
401K
Short-term and long-term disability
Life Insurance
Opportunities for growth and development.
Supportive and team-oriented work environment.
How We’ll Take Care of You
Medical, dental and vision insurance
401k with company contribution
Annual paid vacation starting at 3 weeks, sick time and paid holidays
Life insurance, disability and FSA/HSA options
Company-paid employee assistance program
Requirements
Required Experience / Qualifications:
Work in-office at our Buffalo, NY location
6 months to 1 year of experience in a call center, healthcare setting, or a combination of customer service and telephone-based roles
Proficiency in MS Word, Excel, Outlook, and office equipment
Experience using automated information systems to analyze patient accounts
Works under moderate supervision
Ability to communicate clearly and effectively, both verbally and in writing
Effective listening skills, including the ability to understand others, ask appropriate questions, and respond thoughtfully
Basic math and proficient reading comprehension skills
Ability to work collaboratively in a team environment
Ability to maintain a professional and distraction-free workspace that supports productivity and confidentiality
Self-motivated, dependable, and flexible
Strong organizational skills and attention to detail
Proficient problem-solving abilities and desire to learn and grow
Familiarity with departmental systems and workflows
Nice to Have Experience / Qualifications:
Experience in clinic, hospital, or medical office settings is preferred
Familiarity with CRM systems (e.g., Salesforce) is preferred
VA, Workers’ Compensation, or Personal Injury Protection experience is a plus
Experience working with patients is a plus
Additional language abilities are appreciated but not essential for this role.
Physical Requirements
General office environment that requires frequent or continuous periods of talking, sitting, keyboard entry and repetitive motion of the hands/wrists, and good general vision and hearing. May also require occasional standing, walking, reaching, grasping, and handling. This position also requires occasional bending, squatting, standing, and walking. Pushing, pulling lifting, and carrying of up to 25lbs. is required on an occasional basis. Good general vision and hearing are needed.
RS Medical manufactures interferential therapy devices that provide long-lasting, non-opioid pain relief.
Industry
Medical Equipment Manufacturing
Company size
51-200 employees
Founded
1990
Headquarters
Vancouver, Washington
LinkedIn followers
11,940
We design and build prescription-grade medical devices that provide pain relief and muscle rehabilitation. Our products empower patients suffering from severe, often debilitating musculoskeletal conditions to get safe and effective on-the-spot treatment at home.
Since its founding in 1990, RS Medical has helped over 1.5 million patients in the US reduce pain, regain mobility and get back to the activities of life.
Our Values:
1️⃣ Results Driven – We deliver proven positive outcomes for patients, practitioners, payors, employees, and investors.
2️⃣ Science Based – We provide therapies based on mechanisms of action we can clearly explain.
3️⃣ Focused on Innovation – We continually improve our products, people, systems, and processes.
4️⃣ Do What’s Right – We used principle-based decision making to guide our behavior towards patients, practitioners, payors, employees, and investors.
Offices: 14101 SE 1st St, Vancouver, Washington 98684, US
How many Healthcare jobs are open in Buffalo, NY right now?
There are currently 554 open healthcare positions in Buffalo, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Buffalo, NY?
Companies currently hiring include Elderwood, Grider Support Services, LLC, UBMD Physicians' Group, DePaul, Dayforce, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Buffalo, NY?
Yes — 71 of the 554 open healthcare positions offer remote or hybrid work (27 remote, 44 hybrid).
How do I apply for Healthcare jobs in Buffalo, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.