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Manage service delivery and customer relationships for key accounts in the South region, focusing on PMLS medical devices. Lead healthcare IT project integration and coordinate with cross-functional teams to ensure high service standards and business growth.
Requires a Bachelor's degree in Biomedical Engineering, Science, or a related field with 12-15 years of domain experience. Must possess strong technical knowledge of PMLS/IVD/MIS products and proven skills in service revenue generation and communication.
Founded in 1991, Mindray is one of the leading global providers of medical devices and solutions. Firmly committed to our mission of “advance medical technologies to make healthcare more accessible”, we are dedicated to innovation in the fields of Patient Monitoring & Life Support, In-Vitro Diagnostics, and Medical Imaging System.Headquartered in Shenzhen, China, Mindray possesses a sound global R&D, marketing and service network with subsidiaries and branch offices in 32 countries in North and Latin America, Europe, Africa and Asia-Pacific, as well as 31 branch offices in China.Inspired by the needs of our customers, we adopt advanced technologies and transform them into accessible innovation, bringing healthcare within reach. While improving the quality of care, we help reducing its cost, making it more accessible to a larger part of humanity. Today, Mindray’s products and services can be found in healthcare facilities in over 190 countries and regions. In China, Mindray’s products and solutions can be found in nearly 110,000 medical institutions and 99% of Class A tertiary hospitals.
Key Responsibilities
Customer Service Delivery
Handle customer complaints and issues, ensuring timely response and resolution to enhance satisfaction.
Execute project-based service delivery and daily operations according to business requirements, ensuring service standards are met.
Monitor key service performance indicators (KPIs), analyze deviations, and propose improvement plans.
Customer Relationship Management & Value Creation
Develop customer management plans and goals; establish and maintain relationships with key accounts.
Collect customer needs and feedback, coordinate company resources to provide solutions, and continuously enhance customer experience.
Promote service products and solutions to support business objectives.
Cross-Department & Channel Coordination
Establish regular communication with marketing teams, share business information, and collaborate to drive sales and service execution.
Build effective collaboration within the service team to ensure timely closure of customer issues and requests.
Maintain positive relationships with channel partners and coordinate resources to support service activities.
Data Analysis & Business Insight
Maintain and improve customer records, analyze data, and identify potential opportunities and risks.
Report customer service status to the line manager regularly, providing recommendations for improvements.
Conduct competitive and market research to ensure service strategy remains competitive.
5. Healthcare IT Project Delivery:
Qualifications & Skills
Education: Bachelor’s degree in Biomedical Engineering, Science, Engineering, or related field, or equivalent experience.
Experience: 12 - 15 Years of experience in the same domain.
Product & Technical Knowledge: Relevant product experience (PMLS/IVD/MIS); able to quickly master company products and service skills through training.
Business Insight: Understand industry and market trends, grasp customer workflows, and build effective customer connections.
Service Revenue: Familiar with service revenue methods and able to promote service products to drive customer decisions.
Communication & Coordination: Strong cross-departmental communication skills; capable of coordinating internal and external resources to achieve results
A leading global provider of medical devices and solutions
Founded in 1991, Mindray is one of the leading global providers of medical devices and solutions. Firmly committed to our mission of “advance medical technologies to make healthcare more accessible”, we are dedicated to innovation in the fields of Patient Monitoring & Life Support, In-Vitro Diagnostics, and Medical Imaging System. Mindray possesses a sound global R&D, marketing and service network. Inspired by the needs of our customers, we adopt advanced technologies and transform them into accessible innovation, bringing healthcare within reach. While improving the quality of care, we help reduce its cost, making it more accessible to a larger part of humanity. Today, Mindray’s products and services can be found in healthcare facilities in over 190 countries and regions.
Offices: Mindray Building, Keji 12th Road South, High-tech Industrial Park, Nanshan, Shenzhen 518057,P.R. China, Shenzhen, GuangDong 518057, CN
There are currently 776 open healthcare positions in Bengaluru, India listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Accenture, Thermo Fisher Scientific, GE HealthCare, Philips, Takeda, among others. Browse the listings above to see every active employer.
Yes — 269 of the 776 open healthcare positions offer remote or hybrid work (44 remote, 225 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
